Maurice Scott

Maurice Scott Email and Phone Number

Systems and Deployment Engineer @ HCLTech
California, United States
Maurice Scott's Location
Santa Clara, California, United States, United States
Maurice Scott's Contact Details
About Maurice Scott

Maurice Scott is a Systems and Deployment Engineer at HCLTech.

Maurice Scott's Current Company Details
HCLTech

Hcltech

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Systems and Deployment Engineer
California, United States
Maurice Scott Work Experience Details
  • Hcltech
    Systems And Deployment Engineer
    Hcltech
    California, United States
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  • First Republic
    Virtualization Engineer
    First Republic Sep 2021 - Present
    San Francisco, Ca, Us
    • Managed and monitored VMWare virtualized infrastructure of over 2,000 VMs using industry best practices.• Installation, configuration and patching of VSphere 6/7 including DRS,HA, VMotion, HA, DRS, VDS, Affinity rules• Performed Change Management as per the FRB CAB process & prepared RCA documentation for Severity 1 & Severity 2 issues• Coordinated with 3rd party vendors (Dell & Cisco) to perform firmware and software upgrades, hardware repairs for Dell VXRail & Cisco UCS Servers.• Created Standard Operating Procedure (SOP), Architecture, Audit & Compliance reports / documents in JIRA / Confluence / SharePoint.• Technologies: VSphere, ESX, VMware Skyline,VXRail Manager, UCS Manager
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  • Ovh
    Ovh Operations Support Engineer
    Ovh Apr 2017 - Present
  • Vmware
    Operations Specialist
    Vmware Sep 2013 - May 2018
    Palo Alto, Ca, Us
    • Perform system implementation and change configuration on internal and external cloud systems.• Administrator Customer Backups & Disaster Recovery• Administrate changes/updates to customer VPCs via VCHS change control process. Allocate storage & compute resourced to dedicated & multitenant VPC.• Document all technical inquiries, develop and review content for knowledge base.• Managed, researched, and resolved technical issues relating to the vCloud Air platform.• Performed Datacenter operations responsibilities all Linux & Windows server platforms hosted in Data Center i.e. 3000+ servers.• Rack, stack and cable as needed for new and existing equipment in the data center.• Technologies: VSphere, ESX, VMware Cloud Director, VShield, NSX
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  • Fujitsu Network Communications
    Systems Engineer
    Fujitsu Network Communications Mar 2013 - Aug 2013
    Richardson, Texas, Us
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  • Spendgo Inc
    It Systems Administrator
    Spendgo Inc Jun 2012 - Oct 2012
  • Evotec
    It Systems Support Engineer
    Evotec Sep 2011 - May 2012
    Hamburg, De
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  • Evotec
    Primary It Support Engineer
    Evotec Oct 2010 - Aug 2011
    Hamburg, De
    for Evotec San Francisco office Responsible for P2V VMWare Infrastructure/Virtualization, SAN configuration and managementManaged A/D & MS Exchange, Web Marshall Proxy Server, Anti Virus Nagios,DNS,Backup Exec, SeagateI365.Managed and configured Cisco ASA & Core SwitchesResponsible for onsite 30+server farm including network & server Monitoring.Provided Desktop and helpdesk SupportOrdered and managed all Voice & Data ServicesWindows & Linux Server builds; MS Server2008,RHEL,Nagios, MS Exchange,Windows7,Cisco ASA,EMC SAN,ESX Server,Samba,Seagate I365,Trend Anti Virus,Cisco Call Manager,Mail Marshall. Applied Micro, SunnyvaleTier II/III Support (Contractor; World Wide Tier II/III support for APM employees in a technically diverse Windows and Linux environment.Created and deployed VM and Linux server builds for APM Lab.Primary owner for Call Manager, Google Apps, Kaspersky Anti Virus, HD Video Conference.Oversaw and trained APM US and India helpdesk teams.Desktop Support for APM Management team Created & managed IT Infrastructure documentation for policies & procedures.Technologies: Google Apps,Amazon EC2,Zenworks Cisco Call Manager,Windows7, MS Server 200X,RHEL,Kaspersky Anti Virus,DPR Construction Redwood City
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  • Apm
    It
    Apm 2010 - 2011
    Cabrianes, Barcelona, Es
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  • Dpr Construction
    Information Technology Engineer
    Dpr Construction May 2008 - May 2010
    Redwood City, California, Us
    • Primary IT Engineer for Corporate Headquarters and BIM (Building Information Management) team. Interacted in-person, via telephone, e-mail, IM, and web interface to assist users local & remote users.• Configured and maintained A/D, Call Manager, Cisco ASA, Riverbed, Packeteer, SMART Boards, Polycom HDX equipment.• Job site setup for remote locations. Ensured remote location connectivity to corporate headquarters via Cisco ASA.Setup and configure Smart Boards, Ordered voice & data services worked with 3rd party vendors. • Analyze, prioritize, troubleshoot, and resolve technical issues in a timely fashion in accordance with service level agreements (SLAs) and operational level agreements (OLAs)• Participated in IT Root Cause Analysis process, on-call rotation for afterhours support and provide relevant input for technical and ITILprocess improvements to contribute to the overall effectiveness of the DPR IT Organization.• Technologies:Windows7, CiscoASA, Cisco Call Manager ,Sonicwall, Riverbed, Packect Shapers, Polycom HDX8006, Maxtor NAS,Polycom HDX8006,Cisco Maxtor NAS, Backup EXEC 12D, CMIC.Revit AutoCad and NavisWorks.
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  • Google Mountain View
    Primary Field Engineer
    Google Mountain View May 2008 - Jan 2010
    for Corporate Headquarters and BIM (Building Information Management ) team. Interacted in-person, via telephone, e-mail, IM, and web interface to assist users local & remote users.Configured and maintained A/D, Call Manager, Cisco ASA, Riverbed, Packeteer, SMART Boards, Polycom HDX equipment.Job site setup for remote locations. Ensured remote location connectivity to corporate headquarters via Cisco ASA.Setup and configure Smart Boards, Ordered voice & data services worked with 3rd party vendors. Analyze, prioritize, troubleshoot, and resolve technical issues in a timely fashion in accordance with service level agreements (SLAs) and operational level agreements (OLAs)Participated in IT Root Cause Analysis process, on-call rotation for afterhours support and provide relevant input for technical and process improvements to contribute to the overall effectiveness of the DPR IT Organization.Technologies:Windows7,CiscoASA,Cisco Call Manager ,Sonicwall, Riverbed, Packect Shapers,Polycom HDX8006, Maxtor NAS,Polycom HDX8006,Cisco Maxtor NAS,Backup EXEC 12D, CMIC.Revit AutoCad,NavisWorks; Provided desktop support to all Google employees in a technically diverse Windows, Mac Linux environment.Perform hardware and software configuration and repairs.Troubleshoot & resolve Application issues with Firefox, Thunderbird, and Outlook.Performed BlackBerry Entrerprise Activation & resolved mail delivery issues Support channels include walk-in, telephone, instant messaging, and email Troubleshoot, diagnose, and solve issues that arise, and escalate issues if necessaryVLAN changes & corp hosted Linux systems; MS Vista, Ubuntu, Mac OS X, RHEL LDAP, SMS, MS 2003, Active Directory, Firefox, Thunderbird, Remote Desktop
  • Google
    Tech Stop
    Google 2007 - 2008
    Mountain View, Ca, Us
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  • Lucille Packard Children’S Hospital
    Contractor
    Lucille Packard Children’S Hospital Apr 2007 - Jul 2007
    Information Technology; for LINKS ProjectConfigure HP hardware, Windows operating system and 3rd party utility software, and standard system imagesIntegration Support for Cerner Applications.Asset Management for incoming HP HardwareDesktop and application systems to support LPCH business needs.Configured network ports Enabled, change VLAN for devices added to LPCH Network. Technologies: Microsoft 2003 Server, MS 2000, Cisco IOS, Citrix, Cerner Power Chart
  • Acxiom Digital
    Unix System Administrator
    Acxiom Digital Sep 2006 - Jan 2007
    Install and configure UNIX (Sun Solaris) hardware, operating system and utility software, maintaining a set of standard system images. Review and install necessary patches as needed to maintain system availability and security. Configure storage (file system, local disk, NAS, SAN, backup) in support of UNIX systems.Maintain and monitor UNIX backup systems (VERITAS, NetBackup).Investigate information security incidents related to systems and submit reports to management and the Information Security Committee for review.Implement and maintain UNIX system monitoring to ensure systems meet performance and availability goals.Respond to UNIX & Windows system problems and manage problem resolution through internal and external service providers. Following resolution, analyze problem cause(s) and identify opportunities for improvement.Develop documentation in support of regular operations (operating procedures) as well as in response to other project or operations needs.Technologies: LAMP, Solaris 2.10, Sun X Series,REHL4, Windows 2003, Apache, SiteScope, SUN LOM, Net Backup 5.5, Veritas Volume Manager, ATL 4000
  • Natus Medical
    System Administrator
    Natus Medical Feb 2006 - Sep 2006
    Middleton, Wisconsin, Us
    Responsible for maintaining IT infrastructure (e.g. Exchange, Active Directory, Group Policies, VPN, Print, WINS, DHCP and DNS services).Managed connectivity between remote offices.Implemented new backup schema via Backup Exec 10D and DLO.Configure rollout all production Win2k3 & Unix Servers. Supported voice and data (computer) system users by providing senior level responses to questions, requirements for services and system/ equipment problems.; Microsoft 2003 Server, MS Exchange 2003, Solaris 2.8, Backup Exec 10D, Fedora, Citrix, BAAN, Good Link, Black Berry Enterprise, LAMP
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  • Networks
    Is Support Specialist (Contractor)
    Networks Aug 2005 - Nov 2005
    No
    Created new users accounts, managed mail aliases, file and directory permissions.Installation, maintenance, troubleshooting and repair of PC hardware; software installation and configuration; installing and troubleshooting network connections; documenting and inventorying PC assets.Phone assistance (both local and remote) to determine issue and resolution. Responded to department user questions regarding use of software and user requests for assistance in resolving PC/Mac problems. Setup, configured, and delivered of all new hire computer system orders. Provided VPN & remote support for remote users.Telecom Admin, created mailboxes, password resets.Troubleshoot and installed PC peripheral equipment including CD ROMs, SCSI devices, tape back up systems.Deployed and supported Blackberry, phone systems, video conference equipment and various wireless devices. (e.g MS Mobile 5 Smart phones & PDA); MS 2003 Server, 2003 Exchange, MS Office, Dell Certified, LANDesk, Ghost, Cisco, RSA, Net App, Veritas , TREO 6XX, Blackberry, MS Mobile 5, Office Mobile, Lucent Definity.
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  • Appliedmicro
    System Administrator
    Appliedmicro Mar 2005 - Aug 2005
    Santa Clara, Ca, Us
    Created new Novell and LDAP user accounts. Installed, configured, tuned, and maintained MS and Novell Servers. Troubleshot hardware and software related issues. Responded to department user questions regarding use of software and user requests for assistance in resolving PC problems. Setup, configured, and delivered of all new hire computer system orders. Supported for common protocols (CIFS, TCP/IP), including support for workstation connectivity, network printers, WAN connectivity, and connection to UNIX servers. Provided VPN support for remote users.; MS 2003 Server, Active Directory, LDAP, Net APP, Solaris 2.X Novell, IPRINT, CIFS, TCP/IP, MS Office, RSA, Blackberry
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  • Savi Technology
    Customer Support Engineer
    Savi Technology Nov 2003 - Feb 2005
    Alexandria, Va, Us
    Provided telephone and email support for internal and external customer. Logged calls in call tracking system, track, escalate, and close tickets as appropriate. Handled customer RMA requests. Log in RMA, route, track, and close. Provided weekly reports on RMA, tickets. Acted as customer interface with sustaining engineering, account managers, field service engineers (FSE), and consulting services managers. Prioritized tasks to meet deadlines. Provided 24 hour pager support. Participated in product presentations, demonstrations assist in the generation and review of technical notes and knowledge base articles. Participated in technical training and testing activitiesTechnologies: RFID mobile & fixed Readers, Symbol, Savi Smart Chain Application, Oracle 9I, SQL, BEA Weblogic, IIS. Linux
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  • Genentech
    Systems Administrator
    Genentech Jul 2003 - Oct 2003
    South San Francisco, California, Us
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  • N/A
    Help Desk Analyst
    N/A Feb 2002 - Jul 2003
    Provided 24 hour telephone based support for over 4,000 Genentech employees either field base or campus based. Supported Windows 2000/XP, Mac OS X, MS Office XP, Virtual PC, Norton 7.6, Netscape Mail, PDA, Cisco VPN client, and home networking hardware including DSL routers, wireless NIC, switches, reset and re-synced RSA tokens and passwords. Resolved issues using LANDesk remote control tool. Tracked and routed all incoming issues via Remedy, maintained a 90% closure rate on open tickets.Technologies: Remedy, LANDesk, DSL routers, wireless NIC, RSA, switches, Windows 2000/XP, Mac OS X, MS Office XP, Virtual PC, Norton 7.6, Netscape Mail, PDA, Cisco VPN REALITY WORLD TEAM ADVANTAGE; Systems Administration Administered and implemented LAN/WAN, multiple domains, VPN, DSL, ISDN, RAS, POP3 email and 3rd party support tools. Provided telephone and email support for remote users and desktops users on Window 2000 or Linux. Supported MS Office and Open Office. Managed LAN/WAN integration via DSL and ISDN. Duties included Desktop support for Windows 2000 and Linux users, new hire setup and training. Created and maintained network shares, security for onsite and remote users, HP Jet Direct Print Servers, RAID, backup, and virus protection.Technologies: HP Jet Direct Print Servers, RAID, Linux, Windows 2000, DSL, ISDN, LAN/WAN, VPN, DSL, ISDN, RAS, POP3 email, MS Office, Open OfficeSpace systems loral, Palo Alto, CA Apr 01 – Jul 03Systems AdministrationProvided onsite and remote support for over 3,000 internal end users on Windows 2000, Linux, and Sun Solaris 2.7. Identified, troubleshot and resolve hardware, software, and network related problems for end users. Issues included logging on to the network locally and remotely, LDAP and POP3 mail profiles, home directories, hardware failure, system upgrades, data recovery, network printing, and filing sharing. Documented and implemented new hire training.; Windows 2000, Linux,
  • Ramp Networks
    Technical Support Supervisor
    Ramp Networks Jan 2000 - Apr 2001
    Managed the North America technical support department consisting of 2 leads and 20 employees. Serviced enterprise partners, channel customers, and end users through a multi tiered 24 hour support model. Managed a $3,000,000 annual budget. Responsible for web presence, knowledge base and technical note entries. Managed Latin America sales. Established global RMA process for replacements and credits. Implemented customer satisfaction surveys using Onyx. Created and implemented support policy and procedures for case record process. Key member of team that developed service contracts and extended warranties, generating 150k in first year. Member of team which created weekly review board with engineering and sales to discuss status and steps to resolve escalated cases, key accounts, and Beta customers. Assisted with the creation of training material and provided training throughout the Americas.Technologies: RMA, Onyx, Web Ramp, CISCO, Lucent, DSL Modems & Routers, LAN/WAN
  • Quantum Corp
    Level 3 Product Specialist/Tse Lead
    Quantum Corp Jun 1998 - Jan 2000
    Santiago, Santiago, Cl
    Provided level 3 telephone and email technical support for North America end users. Managed day to day call center operations, handled escalations, and 3rd level support for NAS and RAID products. Trained all incoming employees. Implemented a new hire training course, which focused on technical and customer service skills.Monitored ongoing trends and identified training issues.Technologies: DLT, RAID, NAS, ATA,SCSI, SAN
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  • Kelly Services
    Product Support Engineer
    Kelly Services Nov 1997 - Jun 1998
    Troy, Michigan, Us
    Provided technical support, pre- and post-sales for Quantum hard drives and DLT tape drives. Troubleshot and issued return authorizations for products deemed defective. Tracked all incoming calls through a Clarify and HP Reflections database. Provided technical training for new employees.Technologies: DLT,ATA, SCSI, FC Clarify, HP Reflections
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Frequently Asked Questions about Maurice Scott

What company does Maurice Scott work for?

Maurice Scott works for Hcltech

What is Maurice Scott's role at the current company?

Maurice Scott's current role is Systems and Deployment Engineer.

What is Maurice Scott's email address?

Maurice Scott's email address is ma****@****ast.net

What is Maurice Scott's direct phone number?

Maurice Scott's direct phone number is +140842*****

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