• Research and configure equipment for Digital Broadband Video, Digital Broadband Internet, Digital Broadband Competitive Access Provider, Central Office, and Telco Local Loop Facilities.• Work with suppliers and vendors of equipment to obtain cost estimates, recommendations, and equipment purchases.• Engineer, design, install, monitor, and administer system equipment, operating system software, and application software.• Write Job Orders, issue Purchase Orders, and ensure completion of each job.• Troubleshoot, diagnose and repair problems with system equipment and/or software.• Specify environmental conditions for equipment rooms, cable types, and floor plans of equipment arrangement.• Maintain up-to-date records of cable systems, equipment inventory, and floor plans.• Meet with contractors, customers, vendors, and other companies to discuss available products and services.• Attend in-house and outside schooling, training, or meetings to enhance knowledge.• Other duties as assigned.

Service Assurance Technician I – (Operations)Responsibilities include install/ manufactures troubleshooting for switching, data services and transport including call routing, switch translations, data routing, internal network transport topology and last mile transport to customer demark. I served as primary technical support for all customer repair issues. I was able to demonstrate strong problem solving skills and multi-tasking under stressful conditions. Strong working knowledge of a class 4 and 5 switches (Nortel DMS, Lucent 5ESS, Genband, and Metaswitch). Operational experience with various digital and multi-access loop carriers (Lucent, Nortel, ATI, Zhone, Carrier Access). In depth knowledge of POTS, Flat Business, CAS, PRI, GR-303, SS7 protocols, and switch translations. Ability to read, interpret and follow complex CLRs from TBS, M6, and Martens. Working knowledge of network routing protocols to include: TCP/IP, Ethernet, ATM and PPP. Operational background of various routers manufactures (Cisco, Adtran). In addition, familiarity with VOIP protocols (MGCP, SIP). Completing special projects (ATI Migration, G6 Migration, Santa Rosa Router Consolidation) in a timely matter. I work closely with network Engineers, and organize, prioritize production orders.

Duties included outside plant engineering – F2 conditioning from the CO-SAI to field terminals. I was responsible for critical project tasked with upgrading the entire California copper infrastructure to fiber. In addition I read cable records for jobs, and used methods & procedures, underground conduits, utility design, read blueprints and drawings while creating high level design records that will be used to obtain permits in local municipalities

Responsible for Front Evaluation View (FEV Engineering) of Cingular Nationwide, Verizon, T-Mobile Tele Central offices. Accountable for film and inventory control by utilizing “As Built” floor plans and Crest Point Solutions methods and procedures. Used a variety of databases.

Analyzed Telecommunications/ Transport Systems and Networks. Advisory role assisting in engineering and operational policies and procedures. Made recommendations and drafting procedure policies improving operational efficiency. Reviewed database integrity and made audit recommendations. Reviewed and made procedure recommendations for, Dacs administration, Cross connects, CFA, PSTN, Planning, Provisioning, Engineering, Transport, Field operations, and Network architecture Interfaced with high level management . Provided service assisting the improvement of reliability, operational cost savings, and productivity. Knowledge and experience with the following applications: Microsoft Office, Homer, Mapinfo, Visio and Xpercom. Remedy, Granite, Citrix, AIMS, LMS, Insite, Metrica, NetExpert.Alcatel knowledge and experience with the following equipment: DACS 1630 / 1631, Atruim 7470, 5620, 3600 series, 7670 ( MSC, MSP, ESE, RSP), 7270, MUX 3003, 1603, FMT150

Customer service/public-relations PC proficiency; MS Outlook, MS Word, MS Excel, Procomm Plus. Use the Pac-West intranet to gather vital information for trouble shooting process. Test T1’s using NetAnalyst through the Alcatel Dacs (1630sx, 1631sx). Trouble shooting with Translation commands in 600e switch. Plan with other SSCTA’s, C.O. technicians, and the Field Forces to identify and resolve chronic customer service issues. Interface with LEC’s, long distance carriers, Internet Providers and other telco providers to identify and correct customer troubles and / or initiate performance monitoring. Interface with other Pac-West departments, such as but not limited to R&D, engineering, provisioning and field forces to correct system, provisioning, installation, and other types of customer service issues.

Centest (Procomm Plus interface used for remote T1 testing) TEllabs 532, Titan 5500, Alcatel 1630 -1631 Fault Monitoring Tools/Ticketing Systems TECRA 8100 Laptop SUN Microsystems (Solaris/Unix server) NTM (Clarify application/software) Net Expert (NETX) Reflections (Software Used to Telnet, FTP, Unix application in windows environment) OMC (Operation Maintenance Console) Maintenance Repair - EBTS (Enhanced Base Controller System), testing X.25 circuit, BR (Base Radio) DAP (Dispatch Application Processor),BSC-XCDR (Base Site Controller/Transcorder, Power issues), (AC/DC, Rectifiers, Generators).

Tier II support for high-level maintenance problems. Support on fiber cuts, protection switch problems, circuit pack failures, etc.. Used SUN Microsystems (Solaris/Unix server) Remedy Ticketing Software w/ INM Platform (Nortel networks). Project Management Coordination.Provided classroom training for the NOC Technicians on the following subjects: SONET/SDH standards, and the technological applications of these standards. Intro to Sonet ccts OC3, 12, 48, 192. Intro to SDH ccts Stm 1, 4, 16, 64. Explain WDM technology. An overview of the INM interface functionalities. Positron (Marconi) interface functionalities. Intro to ADM, Repeater and AMP Alarm maintenance trouble shooting from CPE to the OC192 (DMS100)digital cross eqpt, SONET/SDH eqpt). How to use circuit designs for troubleshooting. OPC interface functionalities.

Sonet Lead Technician (department promotion) - Provides guidance to technicians Critiques all trouble tickets. Performs all requirements of Shift Technicians.Sonet Technician III (transferred to NOC) - The SONET department monitors and manages fiber network systems throughout GST. Equipment: Nortel - Sonet Transport Nodes(OC-3, OC-12, OC-48 and their Tributaries). DAC (Digital Access Crossconnects) - Titan5500 (Tellabs), Alcatel 1630sx/1631sx. Fujitsu (Electrical/Optical Termination) - FLM 150, FLM 600, FLM 2400. Positron (Signal Mapping Components). Ciena - Multiwave 1600 system. INM Platform(Nortel Network), CSA (DAC’s), Wave Watcher SNMP (Ciena Network). Testing Equipment: T-Berd 224 (DS1 level / CSU and NIU). Digital Lightwave (DS1, DS3 and Sonet levels / CSU, NIU and DSX 1, 3 panels). Remedy (Action Request Ticketing System) Customer Service - Maintenance Scheduling Test and Turn-up, Maintenance Repair Provisioning Specialist III - Project Management Coordination, New Employee Training. All TBS process implemented into the GST switching order procedures and circuit design: Access Service Request (ASR), for orders from ACTL’s to local networks. Product Service Request (PSR), for orders originated by end users. Internal Service Request (ISR), for internal orders. Local Service Request (LSR), orders for unbundled network elements. Carrier Service Request (CSR), orders for long distance circuits. Services order coordinated thru GST switching network: Type I, Type II, Type III - Hi-Cap, Megalink, DS3, Point to Point Digital Data, Multi Point to Point Digital Data Point to Point Analog, Multi Point to Point Analog Data, Meet point all other LEC's, FGD's, Wats access links, Trunk ASR, 911 orders, Facility CLR's, Trunk CLR’s, SS7 links.

Exact line information for LUP, LOC, T-1 orders from entry systems. First level of escalations. Manually input line numbers and features into translation grid then send them to Local Translation via email. Order and engineer facility for T-1’s and IDLC’s using TCOMS/ACES provisioning systems. Order unbundled loop(s)via ISR, LSR, ASR (Interconnect Service Request- PAC BELL, Local Service Request- GTE, SWB, US WEST, Ameri-tech Service, Request- Ameri-tech for LUP to LEC’s, then follow up for FOC and DLR. Create work package in MS Excel then send it to Switch operation. Work with sales engineer, order entry, translation engineer, switch and field technician and Pacific Bell LISC to resolve issues and completion. Order DSL’s (Digital Subscriber Line, ISDN like service) running separate from the switch directly Into a MAX4000 located at the COLO, to the customer at 128 kbps on 2 wires.

- Implementing T1’s (DSO’s and Links), T3, SONET, ISDN and SMDS service into the WAN. Coordination of telecom expansions, CO-Switch (DMS100, 5ESS, etc..), D4/D5 Channel Banks, DSX panels, DSO provisioning, HI-Cap provisioning, upgrades(bandwidth) and maintenance. Coordination, installation, and configuration of LAN to WAN equipment; Routers, Cascades, T1 and 56k CSU/DSU's, ISDN hubs, terminal adaptors, USR Total Control modem chassis, Livingston Port Masters.