Lead Enterprise Project Manager responsible for gathering customer requirements and delivering exceptional service deployment across multiple regions within Dell. • Serving as the subject matter expert for custom enterprise projects seeking the implementation of configuration services helping customers reduce costs and save time.• Coordinate with multiple inside and outside organizations including external customers, sales, custom solutions, procurement, manufacturing, engineering, regulatory, and configuration management to ensure successful deployment of scoped services.• Drive prompt resolution to escalated situations leaving the customers with a high level of confidence they made the right choice streamlining services with Dell. • Worked with engineering, account team, and customer to determine specific hardware and software configurations are feasible on the Power Edge platforms. • Consistently maintaining and delivering an overall satisfactory customer experience.• Providing training and mentoring for team members and new-hires to ensure that enterprise process guidelines are understood and followed.

Acted as the Single Point of Contact (SPOC) to oversee, facilitate, and administer client configuration services projects globally. Concentrated on services solutioning and providing excellent service delivery management to the Southwestern region. • Contributed to the enablement of Configuration Services on new Latitude and OptiPlex systems through End 2 End/Release To Sale testing. • Used internal Custom Factory Integration tools to setup, sustain, and execute service delivery projects ensuring consistency of delivery, adherence to standard practices, and continuous improvement to future projects.• Leveraged SFDC to more effectively communicate with Sales to grow the Configuration Services footprint as the demand generation lead.• Maintained the highest possible rating for Customer Experience surveys, as rated directly by my customers for satisfaction and professionalism, as well as overall customer experience.

Configuration Services contractor responsible for assisting Service Delivery Managers with the overall management of IT service deployment projects. . . Focusing primarily on the deployment of custom services such as asset tagging, and processing custom SKU (Stock Keeping Unit) requests, managing customer Image returns, and stat using projects. • Systematically submitted PES (Part/ECO/SKU) requests via Agile in order to create tied and non-tied Monitor Asset Tags, Hardware, Restore Media, and Image SKUs for CFI (Custom Factory Integration) and CFS (Custom Fulfillment Services). • Utilized Dell specific tools such as Agile, Yoda, EBI, DOMS, MCATT, FM Pro, and GPT to complete day to day project activities such as processing image validation files, HDD returns, editing and creating BOM structures. • Generated status reports for project orders requested by external customers of the Custom Fulfillment Services project management team.• Assisted with the evolution of internal project management team through editing training documentation and the creation a Change PES template. • Identified and tracked PES completion issues after Agile’ new releases to aid Configuration Management in identifying potential software bugs and resolving outstanding issues.

Contractor tasked with development and implementation of network switch certification process with i S C Si SAN arrays.• Developed formal switch certification qualification process evaluating a number of modular and chassis switches with Equallogic arrays while ensuring the project met the given constraints of time, budget, and quality. • Ensured all project documentation was kept up to date and communicated to the relevant stakeholders in a timely fashion through periodic team reviews. • Utilized internal Dell tools, systems, and applications to research costs and compile hardware equipment orders for procuring materials needed for switch qualification efforts.• Conducted weekly team meetings verifying projects were on schedule, within scope, and under budget.

Lead Customer Management Engineer for Single Core Modem-ARM11/ARM9 GSM basebands providing failure analysis, customer support, technical training, and document generation. • Assisted customers with front end requirements generation for cellular product development as well as back end sustaining support of ARM based products resulting in successful acquisition of high volume customers. • Evaluated customer issues using Siebel trouble ticketing system providing a meaningful response to customers within 24 hours and systematically resolving 50% of highly complex issues within 2 weeks. • Coordinated and initiated a group of international engineers to complete the enhancement of technical documentation. Successfully restructuring and releasing the new format ahead of schedule for latest project adoption. • Analyzed, organized, and condensed 5,000 page technical specification manuals into presentations in order to train international and domestic audiences. Facilitated three-day trainings occurring on-site and via teleconferences for Singapore and Canada.

Responsible for the creation and delivery of printed circuit boards used to evaluate the functionality of newly developed cellular baseband microprocessors. Provided relentless communication and leadership with internal customers to ensure evaluation board development stayed on schedule, and within scope. In addition, resolved complex customer related baseband issues through conference calls and onsite visits.

Participated in four three-month engineering rotations that exposed entry level engineers to various career paths in the semiconductor industry... The rotations completed entailed Applications Engineering, Product Package Engineering, and a Design for Test Financial Analyst position.• Created PERL scripts to extract automated test equipment financial data of internal business groups. Analyzed collected data to determine which business groups’ testing methods were the most efficient and effective in order to implement a standardized test flow.• Managed P b (lead) free project qualification and by conducting .5mm Fine Ball Pitch experiment using various vendors and pad finishes. Organized the Neptune ULS Extended Armor Pad vs. Standard Pad evaluation. Revealing Neptune ULS Extended Armor pads as the superior bonding pads. Led international meetings to resolve conflicts regarding product packaging analysis. • Enhanced assembly coding skills by writing code to debug L1 & L2 cache related customer issues for PowerPC Architecture. Utilized acquired skills to diagnose IC issues and generate an applications note on how to use the L1 Data Cache as a RAM. • Used the CodeWarrior development tool to create and modify C++ code to assist in the compilation of power measurements for the MCF5282EVB. Generated a technical datasheet using the collected power consumption measurements.