Maurice G. Email and Phone Number
Maurice G. work email
- Valid
Maurice G. personal email
Welcome to my LinkedIn profile! I'm Maurice, a dedicated risk analyst with a robust background in cybersecurity, and I am currently transitioning into a cybersecurity analyst role. With a unique blend of risk assessment expertise and extensive cybersecurity certifications, I'm passionate about proactive threat detection, implementing robust security measures, and enhancing overall organizational security postures. Career Highlights:• Completed 300+ hands-on cybersecurity projects, demonstrating practical skills across various areas of information security.• Achieved an impressive array of industry-recognized certifications, including CompTIA Security+, Network+, CySA+, CASP+, CEH, and numerous others.• Conducted comprehensive risk assessments, identifying and mitigating potential cybersecurity threats in the energy sector.• Collaborated with IT teams to implement robust security measures, significantly reducing vulnerability exposure.• Developed and delivered cybersecurity awareness training, improving overall security posture for 200+ employees.• Recipient of the Dave Retik Award, recognizing outstanding performance and dedication. I'm experienced in risk analysis, network security, ethical hacking, and cloud security, with a strong foundation in Azure and Splunk environments. My unique combination of customer service excellence and technical acumen allows me to bridge the gap between complex security concepts and practical business needs. As I transition into a dedicated cybersecurity role, I'm excited to leverage my diverse skill set to protect organizations from evolving threats and contribute to the ever-changing landscape of information security.
Southern Company
View- Website:
- southerncompany.com
- Employees:
- 11711
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Client Services And Operations SpecialistSouthern CompanyChicago, Il, Us
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Client Security And Compliance SpecialistSouthern Company 2022 - PresentAtlanta Metropolitan AreaDeveloped and implemented robust verification processes using Actimize AML Solution, reducing identity theft incidents by 75% andensuring 100% compliance with FACTA regulations.• Managed complex client inquiries and complaints across multiple jurisdictions, resolving 95% of issues within first contact and maintaininga 98% customer satisfaction rate.• Analyzed and monitored customer behavior trends with Actimize AML Solution, identifying and reporting potential fraud activities, resultingin a 30% reduction in fraudulent transactions.• Coordinated with internal departments to implement new security measures, improving overall account security and reducing unauthorizedaccess attempts by 40%.• Processed and verified over 500 monthly customer transactions using, LexisNexis Bridger Insight XG ensuring 100% compliance with anti-money laundering regulations and KYC requirements.• Demonstrated adaptability by efficiently managing workloads across multiple channels (phone, email, chat), consistently meeting orexceeding all KPI targets related to fraud prevention and customer service.
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Financial Risk AnalystAmerican Express 2021 - 2024Sunrise, Florida, United States• Utilized a consultative approach to understand customer needs, resulting in a 20% increase in successful product offerings tailored to individual card member profiles, while identifying and mitigating potential fraud risks.• Consistently exceeded quality goals and productivity targets, achieving 110% of set KPIs while maintaining 100% compliance with regulatory standards related to fraud and risk management.• Demonstrated strong analytical skills by identifying and documenting critical account information using Actimize AML Solution, contributing to a 15% reduction in fraudulent activities through early detection.• Adapted swiftly to an ever-changing environment, reprioritizing tasks to manage high-volume workloads during peak seasons, resulting in a 30% improvement in team productivity while maintaining focus on fraud prevention.• Leveraged negotiation and influencing skills to resolve complex customer issues, achieving a 98% customer satisfaction rate and a 40% reduction in escalated complaints, including fraud-related cases.• Utilized critical thinking and problem-solving skills to identify potential fraud patterns, contributing to the development of new fraud prevention strategies that reduced fraudulent transactions by 35%. -
Technical Solutions ConsultantComcast Feb 2018 - Feb 2021Miramar, Florida, United StatesConducted in-depth technical assessments of client networks to recommend optimal internet, TV, and voice solutions. Provided expert guidance on Comcast's suite of products, including the Xfinity X1 platform, internet security features, and smart home technologies. Troubleshoot complex connectivity issues, ensuring seamless integration of Comcast services with customers' existing technology ecosystems. Stayed current with rapidly evolving telecommunications technology and cybersecurity trends.Key Accomplishments: Achieved a 95% customer satisfaction rate by providing tailored technical solutions and clear explanations of complex products. Consistently exceeded sales targets by 20% through practical technical benefits and features communication. Reduced installation-related support calls by 30% by providing comprehensive pre-installation technical briefings to customers. Recognized as the top performer in technical product knowledge assessments for three consecutive quarters. Assisted in beta testing of new Xfinity security features, providing valuable feedback that led to a 15% improvement in user experience. Developed a quick reference guide for common technical issues, reducing average call handling time by 25%. Collaborated with the IT department to streamline the sales-to-installation process, resulting in a 40% reduction in service activation time. -
Senior Technical Support ConsultantFedex Dec 2016 - Feb 2018Miami Lakes, Florida, United StatesProvided technical support for printing and copying equipment, resolving an average of 30 issues per week. Trained customers on the use of self-service printing kiosks, increasing usage by 25%. Assisted in the implementation of new digital printing technology, improving print quality and efficiency by 30%. -
Business Systems Analyst InternAmerican Express Aug 2015 - Jul 2016Sunrise, Florida, United StatesAssisted in the analysis and documentation of business processes for risk management systems. Contributed to the development of a new risk assessment tool, improving efficiency by 30%. Participated in user acceptance testing for new software implementations, identifying and resolving 50+ bugs before launch.
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Customer Service And Retail Technology SpecialistCvs Health Apr 2013 - Feb 2016Surfside, Florida, United StatesOperated advanced point-of-sale systems to process an average of 100+ transactions daily with 99.9% accuracy. Utilized inventory management software to maintain optimal stock levels, reducing out-of-stock incidents by 15%. Implemented a new digital coupon system, increasing customer adoption by 30% and improving transaction efficiency. Assisted customers with the CVS mobile app and online prescription refill system, enhancing digital engagement. Managed sensitive customer data in compliance with HIPAA regulations, maintaining 100% privacy standards. Troubleshot and resolved issues with self-service photo kiosks, improving customer satisfaction scores by 20%. Conducted essential maintenance on pharmacy robotics systems, ensuring continuous operation during peak hours. Collaborated with IT support to resolve technical issues, minimizing downtime and maintaining store operations. Achieved recognition for outstanding customer service, consistently scoring in the top 10% of employee ratings. Participated in the rollout of new in-store health screening technology, training 5 team members on its operation.
Maurice G. Skills
Maurice G. Education Details
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Cybersecurity & Information Assurance -
Computer Science -
Information Technology
Frequently Asked Questions about Maurice G.
What company does Maurice G. work for?
Maurice G. works for Southern Company
What is Maurice G.'s role at the current company?
Maurice G.'s current role is Client Services and Operations Specialist.
What is Maurice G.'s email address?
Maurice G.'s email address is ma****@****ess.com
What schools did Maurice G. attend?
Maurice G. attended Western Governors University, Coursera, Miami Dade College, Year Up United.
What are some of Maurice G.'s interests?
Maurice G. has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Science And Technology, Arts And Culture, Health.
What skills is Maurice G. known for?
Maurice G. has skills like Market Research, Microsoft Word, Microsoft Excel, Marketing Research, Teamwork, Data Analysis, Time Management, Social Networking, Microsoft Office, Customer Service, Social Media, Research.
Who are Maurice G.'s colleagues?
Maurice G.'s colleagues are Brian Moon, Roger A. Rykard, Greg Parker, Sabrina K. Blackwell, Jessica Padgett, Aleem Ansari, Steve Leatherwood.
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Maurice Jones /G\
Norfolk City County, Va1saic.com -
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