• Support students with mobility needs inside and outside of class• Set up computers, physical apparatuses, and other assistive devices• Assist with setting up note-taking supports

• Worked with street-involved individuals experiencing mental health, addictions, and emotional and environmental trauma to provide support, referrals, and survival essentials.• Provided non-violent crisis intervention and prevention to clients.

• Provide information on workshops, and medical and community resources.• Refers clients to social workers and other community agencies.• Screen for COVID, set appointments, and distribute supplies at the local food bank.

Provision IT Resources May 2011- July 2012Business Development Manager February 2012 to July 2012 •Perform sales and marketing calls to reserve meetings with prospective clients. •Communicate to various C- Level IT executives and Institutional partners the benefits of our firm’s staffing models, as well as the ROI of firm’s solutions.•Developed and executed marketing and business development strategies and to increase account penetration and client retention. •Expert in a cold-calling, negotiating contract, consultative selling, forming grouping and partnering with others.•Assisted other promotional agendas including, retention, leads, reactivation, and information base marketing agendas.•Work in a team environment of account managers to provide staffing services to our new and existing clients in different sectors of the IT market.•Increasing brand awareness and bringing in new customers. •Effectively developed customer base through prospecting and networking.Senior Account Manager May 2011 to January 2012•Followed long-term accounts strategies that increase profits and helped in cultivating the long-term relationships with proper decision makers.•Established and executed plans for tactical accounts that go beyond expectations in profits maintenance/increase.•Expert in a cold-calling, negotiating contract, consultative selling, forming grouping and partnering with others.•Met and exceed sales targets by developing relationships with a variety of clients; Public and Private Sectors•Developed systematic recruiting plans to source candidates in the IT/Financial field to meet the needs of an ever-changing market and diversified client base.•Carry out client presentations expressing the value plan of solutions, and service offering.

•Met and exceed sales targets by developing relationships with a variety of clients; Public and Private Sectors•Proactively developed new business through a variety of sales methods: client visits, headhunting and presentations, sourcing via media outlets, and networking events.•Contribute to the overall team culture by sharing best practices and accomplishing goals.•Maintain relationships with existing clients by providing support and guidance.•Using your well-developed communication, interpersonal and problem solving skills; to help bring in new clients that fits into the company overall business plan.•Used various search methods such as direct head hunting, Cold calling, web postings, market research and various web enabled HR Application Systems such as Webhire/Maxhire and online databases such as Workopolis, Monster, Career Builder and LinkedIn to locate qualified candidates. •Pursue new business in established market verticals.•Identify and develop new business opportunities within emerging sectors.•Practiced complete recruitment life cycle such as technical and behavioural interviewing techniques to qualify and present quality I.T and Non I.T resources such as VPs, Directors, Project Managers, Business Analysts, Senior and intermediate Programmer analysts, Q/A testers, Systems and Network Analysts, Package implementation specialists in the Web enabled, J2ee, .Net, Mainframe, Oracle, SAP, Microsoft, ITIL/Change Management and Data Warehousing/Data Management.•Utilize referral network of present company clients and leads to facilitate business development.•Developed and maintained relationship with our internal solutions based senior managers located with our vendors and staff augmentation account managers with in our corporate offices to provide qualified I.T and Non I.T resources.•Work in a team environment of account managers to provide staffing services to our new and existing clients in different sectors of the IT market.

•Built and maintained strong client and candidate relationships.•Proactively developed new business through a variety of sales methods: client visits, headhunting and presentations, sourcing via media outlets, and networking events.•Developed business models to forecast industry and labour market trends.•Identify and develop new business opportunities within emerging sectors•Technical Lead and Financial Lead for Request of Proposals.•Pursue new business in established market verticals.•Provided Vendor Management Training for Government VORs (Federal and Provincial).•Developed systematic recruiting plans to source candidates in the IT/Financial field to meet the needs of an ever-changing market and diversified client base.•Conflict resolution and mediation of internal/external client issues.•Utilize referral network of present company clients and leads to facilitate business development - grew profitability by 20% over 2 years.

Team Leader for CHURN (Revenue and Retention): Direct reports: 35 Support Specialists/ Floating Trainers.Conflict resolution and mediation skills utilized as point person for third level Call Centre escalations.Provided one on one coaching for customer service specialists.Analyzed system CHURN/Call Centre system reports for sales and deactivations.Evaluated, identified, and quantified potential impacts of new initiatives and training projects.Provided vendor management for the Call Centre.Conducted audits of training delivered and proposed alternative action as needed.

Designed, developed and implemented new Grant Management System (GMS) and associated training programs.; Direct report 20 Region Consultants, 6 Project Support Specialist.Provided direction surrounding Issues Management arising from new system implementation. Ongoing project status updates and recommendations to all level of management.Identified, developed, designed and implemented business reports that monitored government grants to provincial applicants.Conducted all associated training system needs: Program audits, reporting and deliverables.

Retirement Process Leader: Direct reports: 15 Retirement Sales Specialist, 15 Operations Support Specialist.Analyzed and documented complex technical data and processes in order to design Training programs and process.Researched, analyzed and documented current banking operations, data structure and application Systems relating to projects.Provided transactions processing, settlements, reconciliation and reporting Process Development to a wide range of internal and external clients for several CIBC legal entities.Developed communication plans for all levels of the organization on all changes and new process.Conducted post implementation reviews; this included the monitoring of the involvement of internal and external resources.

• Direct reports 15 Employment Counsellors, and 15 Job placement Officers.• Provided training to all new Employment Counsellors/Placement Officers. • Completed and conducted yearly performances with all team members to ensure that all information and service meet Ministry Standards.• Automated expense reimbursement process that reduced processing time and enhanced reporting.• Built and maintained strong relationships with both employers and candidates.• Monitored the performance of the organization concerning project outcomes, requirements, and status, and made appropriate recommendations to management.