Maurice Kelly Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Provided operational, logistical and administrative support to the company’s C-Level executive team.

San Francisco Bay Area

Provided corporate concierge and private membership services to clients of this global concierge service company. Held positions of increasing responsibility, including shift lead for a concierge team and ultimately private membership specialist for the company's most elite clients.

San Francisco Bay Area

Managed content development and proofreading of marketing materials for a major corporate client.

San Francisco Bay Area

-Led the business function of reviewing, approving and on-boarding new accounts for a $4.3 billion apparel company.-Grew company's nation-wide market share through extensive vetting of five to six hundred new account applications annually, generating incremental sales volume increases of $5-6 million.-Expanded company's penetration into online retail channels, facilitating the opening of key accounts such as Amazon.com and Zappos.com.-Ensured consistency and transparency of review process for both brick-and-mortar and online retailers through disciplined adherence to company guidelines, meeting all legal, internal audit, and Sarbanes-Oxley (SOX) compliance requirements. -Developed a well-received communications strategy for welcoming new accounts and providing retailers with a clear road map for getting started with the company, bringing them up to speed on policies & procedures and reducing lead times for placing initial orders by 5-10 days.-Managed data infrastructure used to capture and track new account activity, troubleshooting problems within 72 hours and continually refining technology to improve customer service.-Coordinated creation of customized retail marketing and on-floor collateral programs that were sent to new accounts within two to four weeks of opening, energizing retailers to become ambassadors of the company's brands and creating consumer demand by socializing brand messages.-Integrated cross-functionally with stakeholder teams (sales, finance/credit, marketing, and merchandising) to validate new account growth targets and verify capacity for handling additional business, creating consensus among internal stakeholders and ensuring seamless customer service for new accounts.-Initiated and organized a partnership program with field offices to reduce time required for reviewing applications, effectively doubling the rate of new account approvals.

San Francisco Bay Area

-Implemented strategies to build brand equity and improve retail presentation for 2,800+ authorized accounts.-Developed a streamlined methodology for handling 50+ retailer distribution requests per month, consistently meeting customer service targets for a one-week completion time.-Designed and administered a robust customer relationship management (CRM) tool in MS Access for managing account distribution requests, providing critical real-time reporting and analysis capabilities.-Enforced company's retail distribution and brand protection policies, negotiating challenging and sensitive account closures when violations occurred and minimizing company's legal exposure in escalated situations.-Served on an initiative team tasked with developing best practices for online selling, contributing to a document that became the company playbook for internet retail policies and procedures.-Redesigned and simplified the company's lengthy retail policy manual that was distributed to all authorized accounts, leading to improved compliance with policies.- Conducted regional market research, travelling extensively throughout the U.S. and presenting key findings to stakeholders.-Interviewed, trained and supervised a new hire in job duties specific to retail policies management.

-Supported multiple departments with administrative and project management tasks.-Established business processes and procedures for a newly-created employee training department, enabling the team to become fully operational and running smoothly within 6 weeks.-Managed upgrades for office technology and communications systems, training co-workers on new applications and ensuring departmental integration.-Created automated scheduling and calendaring systems that kept department deliverables on track and provided administrative structure in a fast-paced work environment.

Sales representative for a software start-up.