• Implement and provide technical support for Georgia Power and Southern Company employees including but not limited to Executive, Administrative management, external Clients and Vendors• Provide Network and Wireless Support to clients while ensuring effective Security• Analyze 350 work orders a month, created scheduled of preventative maintenance and reduced outages • Led exceptional Client Relations management through data error and network problem resolution for Wireless, LAN, TCP/ IP and Network Device Support • Implement strategic plans for development practice resulting in server and printer reduction • Lead information Analyst and Project Manager from concept to completion; projects include Printer Optimization, Server Optimization, VoIP and PBX Optimization• Recommend increased Network Security standards to Leadership team which reduced viruses by 75% • Implement complex Intranet and Internet applications such as Home Run on Bluetooth and Wireless platforms• Train and supervise 10 direct reports for Network activities• Responsible for creating, assembling and auditing reprographic projects accurately in a timely manner• Exceed Client service-level agreement; recognized for increased quality assurance and productivity by 65%• Resolve customer issues through testing and analysis resulting in reduction of repeat issues • Conduct system requirements’ analysis, complete installation and perform acceptance tests• Troubleshoot LAN/WAN interfaces including Ethernet, T1, DS3 in a mixed Cisco and Xerox environment• Responsible for all SAN functions, IBM XiV and Brocade fiber channel switches and backup TSM and IBM servers

• Identified and resolved hardware, software, and network related problems for 25 clients• Configured and installed Windows 2000, NT & XP operating systems to increase Client satisfaction• Trained clients on the use and features of operating systems & applications; decreased client calls by 40%• Installed and certified network cabling infrastructure including local area network equipment and software such as Cat 5 and fiber optic cables • Identified problems, researched bug fixes and created resolutions; resulting in downtime reduction and increased productivity• Managed 8 vendors and certified installers for Client’s enterprise network• Conducted testing for network stability, set up firewalls and implemented security software• Perform Network Security updates and applying patches to ensure 99.99% network roll out time