Mba. Mauricio Morúa Pmp/Itil Email and Phone Number
Project and Service ManagementSeasoned Service Manager bringing over 20 years of Project Management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.Highly motivated Manager. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Oriented to:• Achieve operational and financial outcomes for projects and services.• Improve customer experience through the development of joint efforts.• Apply motivational and conflict resolution techniques.• Work with virtual and multi - cultural teams.• Negotiate with client management levels to improve services.• Define common goals and ground rules for team members.• Simplify and optimize processes for service execution.• Design, implement and operate Manage Services.
Pbs Group Limited
View- Employees:
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Gerente De Operaciones De ServicioPbs Group Limited Nov 2024 - PresentCosta Rica
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Startup MentorSirú Financiero Aug 2021 - PresentSan José, Costa RicaServicios de mentorías para empresarios por medio de diversos programas con instituciones como INA, Procomer e INCAE. Apoyando para el desarrollo del Plan Estratégico y Finanzas de los empresarios participantes. -
Mba ProfessorUniversidad Latinoamericana De La Ciencia Y La Tecnología (Ulacit) Apr 2018 - PresentSan José, Costa RicaTaught over 1,300 students in Master of Project Management courses.Mentored in more than 500 investigations for students upon completion of their Masters in Project Management.Shifted between informal and formal methods of teaching to create a multi-layered web of learningAdvanced skill level with MS Office incorporating experiments, practical activities, discussions, and projects into lessons.Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.Used variety of learning modalities and support materials to facilitate learning process and accentuatepresentations. -
Management ConsultantDesarrolle Su Conocimiento Apr 2011 - PresentGuadalupe• Evaluation and optimization of projects to establish an impartial judgment based on the best practices of PMI, to optimize the execution of projects. • Support on site for the implementation of best practices in the market. • Workshops and courses to improve the performance of human resources in companies. • Advice on planning, based on PMI good practices. • Evaluation of the executed Vrs planned projects • Evaluation of time estimates and project costs. • Diagnosis of the maturity level of the Projects. • Development of improvement plans • Report of the "gaps" that exist in the project with their respective proposed solution. -
Service ManagerGrupo Sear Oct 2021 - Nov 2024Heredia, Costa RicaMonitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.Maintained financial accuracy when handling over $300.000 in revenue each month.Recruited and developed employees for service and project department.Supervised site investigations, reported issues and escalated those that required further assistance.Supervised and performed human resource management functions for 120 subordinates.Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.Conducted supplier risk evaluations and assisted with regulatory inspections.Used PMI and Agile strategies to promote exceptional customer service and create positive environment for employees and clients.Supervised staff of 120 personnel by implementing company policies, protocols, work rules and disciplinary action. -
Authorized Training PartnerPmla - Project Management Latin America Apr 2020 - Feb 2024San José, Costa RicaAdhered to class plan and deadline-oriented training schedule.Planned and implemented courses of instruction accounting for individual strengths and final objectives.Provided Project Management Professional training for more than 100 postgraduate degree students. -
Service ManagerSoporte Crítico Sep 2015 - Sep 2021San José, Costa RicaFollowed up with over 500 customers during and after installations to verify satisfaction.Monitored team members performance, adhered to service level agreements (SLAs) and provided detailed job training.Developed service procedures, policies and standards.Introduced higher standards for customer service and increased efficiency by streamlining operations.Supervised over 100 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.Negotiated contracts with outside carriers to minimize costs to company and customers.Promoted brands of 27 equipment, increasing sales over 40% and maximizing overall revenue. -
Project ManagerHuawei Enterprise Sep 2014 - Sep 2015San José, Costa RicaDeveloped and initiated projects, managed costs and monitored performance.Met project deadlines without sacrificing build quality or workplace safety.Detailed design of sponsors' high-level concept High risk.Managed overall planning, control, status reporting and delivery of projects from start to completion to ensure that project goals and objectives are met within agreed upontime, scope, budget and resource requirements.Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.Managed and developed portfolio, pricing and services packages for GPON Network with capacity for 46.080 costumers with FTTH (Fiber To The Home). -
Program ManagerIts Sep 1998 - Mar 2014República DominicanaParticipated in vendor selection and management process for program initiatives.Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.Managed and supervised administrative and daily program operations, complying with policies andregulations.Managed multiple strategic projects with numerous sub-projects or work streams.Consistently communicated with project stakeholders and executives, as appropriate, ensuring that all team members meet deliverables at all stages of project.Drove year-over-year business over 20% growth while leading operations, strategic vision and long-range planning.
Mba. Mauricio Morúa Pmp/Itil Education Details
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Universidad Latinoamericana De Ciencia Y TecnologíaFinanzas, General -
Informática -
Vocational School Monseñor SanabriaElectrónica
Frequently Asked Questions about Mba. Mauricio Morúa Pmp/Itil
What company does Mba. Mauricio Morúa Pmp/Itil work for?
Mba. Mauricio Morúa Pmp/Itil works for Pbs Group Limited
What is Mba. Mauricio Morúa Pmp/Itil's role at the current company?
Mba. Mauricio Morúa Pmp/Itil's current role is Gerente de Operaciones de Servicio PBS.
What schools did Mba. Mauricio Morúa Pmp/Itil attend?
Mba. Mauricio Morúa Pmp/Itil attended Universidad Latinoamericana De Ciencia Y Tecnología, Universidad Latina De Costa Rica, Vocational School Monseñor Sanabria.
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