Mauricio Estrada Email and Phone Number

- Created a caring and comfortable onboard environment by providing welcoming and approachable service through customer engagement and ensured the correct and consistent delivery of products and services in all classes of travel- Responded to passenger inquiries/requests, and resolved onboard complaints and issues regarding, catering, flight information, destination information, and company policies- Delivered award winning service to business class passengers including a 3 course dining experience, to cabins of 20-40 passengers- Worked as a member of a diverse and ever changing team to ensure safety and service standards of the company were not compromised- Operated onboard POS systems to sell food and drink, and duty free products- Completed safety and equipment checks prior to every flight and maintained highlevels of safety and security for the duration of shift- Maintained certification and aviation first aid training through annual requalification asmandated by Transport Canada

- Provided photography related services to a range of clients (30+) who each had their own requirements, and delivered a final product in a timely and efficient manner: specialized in portraiture, interior, and event photography- Operated multiple projects of varying requirements, deadlines and priorities in conjunction with one another- Self managed resources and time in order to provide clients with an excellent service experience and product

- Managed all creative aspects of the event and developed and distributed creative branding & marketing solutions; print, digital, and video- Provided direct assistant to Operations Manager in coordinating and overseeing participant, students, and event programming including but not limited to: submissions, record maintenance, student outreach, volunteer management, and inventory maintenance, for the event which featured 40+ artists and a 250+ person opening night event.- Created sponsorships and donor packages for distribution and followed up directly with longtime sponsors of the event- Catalogued existing event programming and marketing for reference for future teams

- Created and maintained a image based database consisting of 5500+ entries to be used for research by direct supervisor and other interested parties- Used database to directly assist supervisor with research in preparing for a lecture at the Ryerson Image Centre- Research and Booked Travel/Accommodations for supervisor for overseas research- Organized bibliographic entries in preparation for supervisor research and grantapplications- Completed weekly and monthly reports based on findings and progress forsupervisor and externally involved parties/organizations- Assisted in writing/editing Social Sciences and Humanities Research Council ofCanada (SSHRC) grants