Responsabilities•Direct, oversee, and manage daily operations for our organization. Suggest changes to operating standards in order to improve the efficiency of work.•Ensure maximum guest satisfaction. Build and maintain positive client and customer relationships•Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction. Maintain an efficient, organized workspace that encourages productivity at all times.•Coaching and… Show more Responsabilities•Direct, oversee, and manage daily operations for our organization. Suggest changes to operating standards in order to improve the efficiency of work.•Ensure maximum guest satisfaction. Build and maintain positive client and customer relationships•Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction. Maintain an efficient, organized workspace that encourages productivity at all times.•Coaching and training staff. •Maintain open lines of communication between all departments.•Manage the daily reconciliation of the Hotel’s trading.•Management and monitoring of standards of delivery and service in line with the company brand, policies and procedures. Show less

Responsibilities• Responsible for hotel operations: accommodation, food and beverage, events and sales and marketing.• Development and implementation of best practices in products and services, sales and financial results• Preparation of forecasts, budgets and management reports• Management and monitoring of standards of delivery and service in line with the company’s brand, policies and proceduresAchievements• •Implemented revenue/yield management strategies and on line… Show more Responsibilities• Responsible for hotel operations: accommodation, food and beverage, events and sales and marketing.• Development and implementation of best practices in products and services, sales and financial results• Preparation of forecasts, budgets and management reports• Management and monitoring of standards of delivery and service in line with the company’s brand, policies and proceduresAchievements• •Implemented revenue/yield management strategies and on line market and website with an increase of 12% of room revenue and market share. •Control of expenses with achievement of the P&L budget with a positive result in the first year of the business.•Repositioned food and beverage concept with implementation of a new menu at the restaurant, and the wedding and conference packages which achieved high guest satisfaction.•Creation and development of Festivals and local events which become part of the annual calendar of including Bay of Fires Festival of Arts (BOFA), and Unplugged in conjunction with Festival of Voices Show less

ResponsibilitiesDevelopment and implementation of best practices in products and services, sales and financial results; Leadership of a team of 250 people; Preparation of forecasts, budgets and management reports; Presentation monthly hotel results to investors; Management and monitoring of standards of delivery and service in line with the company’s brand, policies and procedures; Development of relationships with authorities and the local community AchievementsExceeded guest… Show more ResponsibilitiesDevelopment and implementation of best practices in products and services, sales and financial results; Leadership of a team of 250 people; Preparation of forecasts, budgets and management reports; Presentation monthly hotel results to investors; Management and monitoring of standards of delivery and service in line with the company’s brand, policies and procedures; Development of relationships with authorities and the local community AchievementsExceeded guest satisfaction goals; Exceeded budget profitability during 3 years of operation resulting in bonus distribution for all staff members; Repositioned hotel by developing a new niche senior market. The innovation resulted in an increase of 12% rn /year.• Awarded by the Brazilian Ministry of Tourism: “Melhor Idade” Award 2010 for services rendered to senior citizens. Show less

ResponsibilitiesPlanning and implementation of the marketing strategy for the expansion of the hotel chain; Development of forecasts and marketing plan; Research and analyses of competitors and marketplace; Management of sales department; Planning and coordination of the opening of two new hotels;Appointment and briefing of advertising agencyAchievementsDevelopment of standards and procedures for a new category budget hotel; Oversight of the development of publicity campaign and… Show more ResponsibilitiesPlanning and implementation of the marketing strategy for the expansion of the hotel chain; Development of forecasts and marketing plan; Research and analyses of competitors and marketplace; Management of sales department; Planning and coordination of the opening of two new hotels;Appointment and briefing of advertising agencyAchievementsDevelopment of standards and procedures for a new category budget hotel; Oversight of the development of publicity campaign and visual communication ; Opened two new hotels; Increase RevPar in 7% in the last year. Show less

ResponsibilitiesActed in a position that would be considered a Director's role elsewhere; Planned and managed the areas of Food and Beverage and convention center; Lead a team of approximately 160 members; Preparation of forecasts, budgets and management reports; Reception of large numbers of events and foreign dignitaries and Official National Delegations; Management and monitoring of standards of delivery and service in line with the companies’ brand, policies and procedures;Coaching and… Show more ResponsibilitiesActed in a position that would be considered a Director's role elsewhere; Planned and managed the areas of Food and Beverage and convention center; Lead a team of approximately 160 members; Preparation of forecasts, budgets and management reports; Reception of large numbers of events and foreign dignitaries and Official National Delegations; Management and monitoring of standards of delivery and service in line with the companies’ brand, policies and procedures;Coaching and training staff including educating the Sales Department about the Banquet offer AchievementsExceeded all proposed financial including F&B cost; Increase average cover by 8% last year; Exceeded guest satisfaction goals (reached 91% total satisfaction)• Energized the relationship between Sales Department and the Conventions & Banquets Department; Extensive hotelier experience; Ability to respond and meet the needs of various ethnic, religious and national dietary requirements and customs Show less

Business development and positioning; planned and managed all activities related to the restaurant; coached and trained staff.

Coordinated the areas of marketing, endomarketing, institutional communication and relationship with governmental institutions; organized training programs, including logistics of production and distribution of materials according to the administrative and procurement proceedings for international projects in conformity with the guidelines of UNDP and the World Bank.

Planned sales and operation of events and banquets for the corporate and diplomatic markets. Coaching and training staff

Coordinated the areas of lodging and food and beverage; conceived and implemented new products and sales points; advanced the connection of sales and marketing. Coaching and training staff

Operations Assistant Manager - Novotel Manaus – June 1991 to October 1992. Operational Assistant Manager - Novotel Limeira – May 1989 to May 1991. Management Trainee - Novotel Chain – August 1988 to May 1989.Comptrollership of the F&B area - Novotel São Paulo Morumbi – February 1988 to July 1988.

Coordinated the operation and comptrollership activities of the compound.