Mauricio Bertodo Email & Phone Number

Sydney, NSW, AU

Porto Alegre Area, Brazil

As a System Analyst, I was responsible for analyzing and resolving incidents across diverse system architectures, including proprietary applications (GED/EDI/Fiscal), application servers, databases, and processing queues. This involved deep-dive log analysis, root cause investigation, and providing 2nd-level incident support to ensure system reliability.I.

Eldorado Do Sul, Brazil

Incident Management with Short SLAs:Managed high-priority incidents within strict mission-critical SLAs, ensuring rapid troubleshooting and resolution to minimize downtime.Support for Data Center and High-Availability Systems:Provided technical assistance to enterprise clients in data center environments, addressing complex issues with high-availability.

Eldorado Do Sul, Brazil

Incident Management with Short Mission-Critical SLAs:In my role as a client technical support specialist, I managed critical incidents under tight service level agreements (SLAs). This involved quickly assessing the situation, prioritizing tasks effectively, and coordinating resolutions to minimize disruptions for clients.Resolving Software and Hardware.

Porto Alegre, Brazil

Platform Management in Approval Environments:I managed and maintained approval platforms, making sure they ran smoothly and performed well to support pre-production workflows. I worked closely with teams across the board to troubleshoot issues and make improvements, helping to streamline the entire approval process.SQL Server Database Query Optimization:I.