Mauricio Delgado

Mauricio Delgado Email and Phone Number

Documentation and Training Manager @ Apollo XCM
Bogotá, Bogota, CO
Mauricio Delgado's Location
Bogotá, Capital District, Colombia, Colombia
About Mauricio Delgado

Experienced Documentation and Training Leader with a robust background in journalism and public relations. Over the years, I’ve honed my skills in managing office operations, streamlining processes, and crafting high-quality documentation and training materials. My expertise lies in collaborating with clients, optimizing workflows, and driving organizational development. I excel at enhancing communication across departments and establishing clear reporting structures. With a proactive approach and strong problem-solving abilities, I am dedicated to fostering a productive and healthy work environment. I am passionate about leveraging my skills to contribute to innovative AI projects.

Mauricio Delgado's Current Company Details
Apollo XCM

Apollo Xcm

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Documentation and Training Manager
Bogotá, Bogota, CO
Website:
apolloxcm.com
Employees:
18
Mauricio Delgado Work Experience Details
  • Apollo Xcm
    Documentation And Training Manager
    Apollo Xcm
    Bogotá, Bogota, Co
  • Apollo Xcm
    Documentation & Training Team Leader
    Apollo Xcm Aug 2023 - Present
    Bogotá, Distrito Capital, Colombia
    I'm responsible for creating, developing, and communicating the documentation of processes and services that our clients provide. By using Standard Operating Procedure methodologies and Workflow charts, I'm in charge of leading the strategy that will optimize and enhance the efficiency of our clients' medical services. Finally, I manage the Onboarding and Training for new employees, so that their welcoming to the company be as fluid and complete as possible.
  • Teleperformance
    People & Culture Trainer At Tp-Mar Region
    Teleperformance Jan 2021 - Aug 2023
    Bogotá, Distrito Capital, Colombia
    After being a customer service agent for 6 months, I was promoted to Coach & Trainer. In this experience I have led the welcome to new employees, giving them informative talks and delivering group experiences by giving them tools to improve their approach to the customers. I am also leading the Change Management project: in here I follow up the committees and interview leaders from different areas to find improvement opportunities, and propose an action plan.
  • Teleperformance
    Agente Bilingüe
    Teleperformance Jul 2020 - Jan 2021
    Colombia
  • Autónomo
    Generador De Contenidos Web
    Autónomo Jan 2018 - Aug 2023
    Bogotá D.C., Colombia
  • Scotiabank
    Customer Care Advisor & Mentor
    Scotiabank Dec 2018 - May 2020
    Colombia
    As Customer Care Advisor, I was in charge of resolving calls in English from Canadian clients, and advised them according to their financial needs. I managed to get promoted and obtain different skills in the company, which led me to be mentor of new employees. I also got the best team metrics (survey-based ratings). Additionally, I increased my English level, my leadership and teamwork skills to fulfill the proposed objectives.
  • Redbus
    Freelance And Content Creator
    Redbus Jan 2019 - Mar 2019
    Bogotá, Distrito Capital, Colombia
    I worked as a freelance for this travel company, where I wrote several articles about tourist places and natural parks in Colombia. Here, I learned how to use the WordPress platform and SEO (Search Engine Optimization) to improve the positioning of articles in search engines like Google.
  • Ntn24
    Periodista Practicante
    Ntn24 Jan 2017 - Jul 2017
    Bogotá D.C., Colombia
    I was part of the team that made two tv shows: “Nuestra Tele Deportes” and “Charla Técnica”. I was in charge of making prerecorded notes (on Formula 1 and Tennis, mainly) in addition to compiling audiovisual material to edit and transmit it in both shows. I also did the translation and locution of interviews that came in English and Italian.

Mauricio Delgado Education Details

Frequently Asked Questions about Mauricio Delgado

What company does Mauricio Delgado work for?

Mauricio Delgado works for Apollo Xcm

What is Mauricio Delgado's role at the current company?

Mauricio Delgado's current role is Documentation and Training Manager.

What schools did Mauricio Delgado attend?

Mauricio Delgado attended Universidad Del Rosario, Universidad Nacional De La Plata.

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