Mauricio Gutierrez Email & Phone Number

Bronx, New York, United States

8695 Sw 24Th St Miami, Fl 33155 United States

● Collaborate with pharmacists to ensure customers receive quality care and meet all health safety standards andprotocols.● Process 4,000+ prescriptions weekly, creating labels and reviewing medication side effects ensuring patients areadhering to appropriate dosage based on prescription orders and patient care● Acted as a liaison between insurance representatives and patients resolving issues and discrepancies and resultingin patient’s satisfaction● Accurately track inventory levels using cycle counts maintaining an organized work environment within thepharmacy

● Review patient medical questionnaire to provide required laboratory and testing orders, medical clearance formsand physical forms for review and documentation● Inform and maintain open professional communication with patients to ensure testing occur within a 30 day periodof surgery date by follow-up on a daily basis via email, phone, and SMS● Clear patients for surgery by reviewing medical documents (labs, medical clearances, physicals, EKGs, X-rays,mammograms, sonograms) are within desired range and reporting any abnormalities to medical staff to ensuresafety and possible retesting if needed● Provide surgical time to patients and coordinate arrival to the surgery center by making sure that all requireddocumentation and testing have been performed, received, and reviewed.

7500 Nw 26Th St Miami, Fl 33122 United States

● Make outbound calls to patient and doctor offices regarding fertility orders.● Respond to inbound phone calls about fertility medications to obtain payment and delivery information to properlyhandle and hand off to patients● Type prescription orders into system, price out and provide price quotes to patients for fertility department.● Handle in window patient quickly and efficiently while providing patient optimum customer service

8600 Nw 41St St Doral, Fl 33166 United States

● Take inbound calls from ordering Medicare patient and helping dispense correct prescription and OTC medications and maintaining up to date demographics information to ensure members medication are delivered to correct address.● Educate members on next refill dates for medication and maintaining medication adherence program and script synchronization protocols for their existing medication.● Handle customer service-related issues, transferring members to other departments for further assistance.

● Coordinated and scheduled a variety of outpatient imaging tests while adhering to various arrangements, clinical guidelines and radiology protocols in order to maintain data consistency and ensure patient health and timely results● Use Cerner software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinical procedures● Maintain in-depth, up to date awareness of various Baptist Health imaging services, their service packages, recommendations and other related details to advise patients and promote positive patient interaction

Miami, Florida, United States

● Evaluated data using statistical growth model analysis in order to identify over 20 invasive species as well as theirpopulation size and environmental diversity● Collaborated with a team to collect data following experimental designs resulting in accurate record keeping andfindings● Performed related laboratory maintenance such as maintaining and cleaning equipment, ordering and keeping an inventory of laboratory supplies