Experienced and results-oriented management professional with 5+ years of expertise in managing operations and projects. Adept at creating and implementing effective management strategies, streamlining processes, and leading teams to achieve organizational goals. Demonstrated success in delivering projects on schedule and within budget while maintaining high standards of quality. Committed to continuous improvement and finding innovative solutions to complex challenges.
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Production SpecialistMylawcleGuatemala
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Technical Support EngineerTelus International Jun 2023 - PresentGuatemala City, Guatemala, Guatemala -
Information Technology / Saas SupervisorSkycom Bpo Jul 2022 - May 2023 -
It / Saas SpecialistSkycom Bpo Feb 2022 - Jun 2022
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Ux / Accessibility LeadAllied Global Bpo Feb 2019 - Feb 2022GuatemalaLeader of the Accessibility & Usability team from Allied Global BPO.Striving to make the websites and products of our customers more accessible and inclusive to all the people.Leader of a group of experts in user experience to provide the best results and help as many people as possible in our daily basis. -
SupervisorAllied Global Bpo Aug 2017 - Jan 2019GuatemalaCustomer service and Technical support team leader.In charge of the supervision and control of a group of 20, to provide the best customer service.
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Accessibility AnalystAllied Global Bpo Jan 2016 - Aug 2017GuatemalaAccessibility Analyst for Tracfone Wireless Inc.One of the first members of the Accessibility team, we worked in a group of 2 to develop the Accessibility Account for Allied Global.We created the accessibility basis, documentation and process for Tracfone Wireless Inc.
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Travel AdvisorAllied Global Bpo Mar 2014 - Dec 2015GuatemalaTravel adviser, sales representative for different reservation centers across the globe.Main Tools: Google Maps, Google search.
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Junior AssistantCapgemini Business Services Jun 2012 - Mar 2014GuatemalaLogistics Analyst for Warner Brothers Home VideoMain Tools: Excel and SAP Portal.
Mauricio José Roldán Oliva Skills
Mauricio José Roldán Oliva Education Details
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Industrial Engineering -
Universidad Regional De GuatemalaLaw
Frequently Asked Questions about Mauricio José Roldán Oliva
What company does Mauricio José Roldán Oliva work for?
Mauricio José Roldán Oliva works for Mylawcle
What is Mauricio José Roldán Oliva's role at the current company?
Mauricio José Roldán Oliva's current role is Production Specialist.
What schools did Mauricio José Roldán Oliva attend?
Mauricio José Roldán Oliva attended Universidad Mariano Gálvez, Universidad Regional De Guatemala.
What skills is Mauricio José Roldán Oliva known for?
Mauricio José Roldán Oliva has skills like Accessibility, Microsoft Office, Management, Project Management, Lean Management, Six Sigma, Mobile Devices, Microsoft Excel, Html5, Android, Ios, Supervisory Skills.
Who are Mauricio José Roldán Oliva's colleagues?
Mauricio José Roldán Oliva's colleagues are Luis Ceròn, Manolo Gutiérrez, Barbara De Leon, Rony Rivera, Cassie Lunn, Diana Lucia Yec Chow, Chandler Holloway.
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