Maurie Munro Email & Phone Number

Texas, United States

Reston, Virginia, United States

Chicago, Illinois, United States

➤ Leadership: Directed a team of 5+ in the pursuit of approximately $12M in new annual recurring revenue within a $55M market, predominantly composed of large and medium-sized enterprises.➤ Product launch: Launched innovative solutions including MS Operator Connect, Cisco CCP, and Contact Center BYOC solutions, resulting in a significant expansion of product offerings.➤ Exceeded enterprise sales quotas by a remarkable 115% quarterly, leveraging strategic client engagement and bespoke solution delivery to consistently outperform targets.➤ Developed and evolved the Enterprise sales initiatives resulting in an 18% increase in the voice sales ratio, driving a projected annual EBITDA improvement of 5% ($3M) via market analysis and strategic positioning.➤ Drove the integration of CPaaS products from Infobip, Peerless' parent company, indirect sales channel and enterprise customers, projecting significant revenue growth and leading to 125% quota retirement in 2023.

Plano, Texas, United States

➤ Elevated voice segment from 5% to 19% of company revenue during tenure, delivering a $70M increase in revenue while contributing 30+% net margin YOY.➤ GTM Strategies: Collaborated cross-functionally to devise and execute go-to-market strategies, resulting in increased market penetration and brand visibility.➤ Navigated customer objections to proposed service terms, negotiated final contract terms, and secured signatures, with new logos driving over 80% of new revenue.

Plano, Texas, United States

➤ Directed 15+ regional sales specialists backing 50+ account executives, meeting quotas up to $18M new ARR, leading the rollout of UCaaS, CCaaS, and Cisco Webex solutions for Enterprise, MidMarket and SMB digital migrations.➤ Revenue Growth: Achieved outstanding 37% year-over-year revenue growth in UC, CC, and AI sales, totalling $70M, demonstrating adept market positioning and sales strategy execution.➤ Multinational Clients: Expanded service availability to 31+ countries, catering to the needs of multinationals like Amgen, Inc., Cushman, and Wakefield, significantly broadening market reach. ➤ Award-winner: Received the prestigious Cisco "Top CCaaS Partner" award in 2017 and 2019, recognizing excellence in offering comprehensive CC and Conversational AI solutions.

Plano, Texas, United States

➤ Led the integration of Broadcore Communications post-acquisition, developing a successful GTM strategy that facilitated the onboarding of new voice offerings utilizing the global private Masergy Communications backbone.➤ Orchestrated $500K in YOY growth, translating to a $5M in annual recurring revenue, through the successful introduction of UCaaS Hosted UC and SIP trunking solutions.➤ Training: Streamlined internal processes, resulting in a 50% reduction in new customer time-to-activation, while providing comprehensive product and technical training to over 40+ sales reps and their associated Master Agencies, Sub Agents and existing customers.➤ Executive Stakeholder Management: Leveraged data analysis to assess business impacts of new product rollouts, informing future funding decisions and strategy for senior leadership team.

Dallas, Texas, United States

➤ Led provisioning, updates, and troubleshooting for 17K VoIP seats and 1K+ customers, leading growth from 5K to 17K VoIP endpoints, driving a 10-week migration of 950+ seats and trunks.➤ Directed hardware and software upgrade for BroadSoft BroadWorks platform, ensuring X% system reliability and Y% performance enhancement.➤ Managed the implementation of SIP and SCCP protocols for Cisco and Polycom handsets, improving system functionality and establishing new VoIP network standards.

Dallas, Texas, United States

Genius Room: An innovative collaboration platform provider, introducing virtual collaboration to end users➤ Client Relationships: Standardized AWS cloud integration for collaboration at Genius Room, improving efficiency and customer interactions, resulting in 50% reduction in the customer onboarding timeline. ➤ Led customer onboarding, reducing support escalations by 13% through the development of tailored documentation and training, resulting in successful onboarding of 75+ new customers.

Dallas-Fort Worth Metroplex

ONIT Communications: A leading provider of cloud PBX solutions➤ Hired and led a team of 5, facilitating 3 strategic acquisitions that propelled revenue from $550K to $2.1M within one year, strategically growing the network from 500 VoIP seats to 4,000.➤ Successfully negotiated new vendor contracts, resulting in a 30% reduction in overall network costs, optimizing resource allocation and enhancing profitability while maintaining service quality.

Dallas, Texas, United States

Dallas, Texas, United States

Irving, Texas, United States

Texas, United States