Mauricio Rodriguez Email & Phone Number

Montevideo, Uruguay

Montevideo, Uruguay

Responsible for facilitating efficient software releases and incident resolution through streamlined cross-team coordination. Proficient in end-to-end process management for optimal outcomes. Responsible for conveying the view of Game Directors and Designers to Software Engineers, 2D and 3D Artists. Responsible for building, testing and shipping game applications to subscription service providers as well as, platform specific marketplaces. Designed, written, translated and localized thousands of game application text entries, mainly on English, Spanish, Portuguese and Italian. Supervised automatic translations to Korean, Russian, Japanese, Italian, French, Turkish, Dutch, German and Simplified Chinese

Montevideo, Uruguay

In charge of a +20 people team, I had a variety of tasks starting with items such as control of their attendance, education regarding business policies, product education, as well as any task that involves helping coach the agents to their maximum performance to succesfully achieve the established goals by our customers and business partners. Specifically in the described position, we provided customer service for the largest global retail seller; we take inventory control of service orders, delegate tasks, organize the work of the day and translate at the agent level the feedback from the quality department, among others. I was then involved in a department/project that aims to lower the cost produced by returns using standardized customer service techniques that can be applied into a large volume of incoming contacts.

Montevideo, Uruguay

The product was a Health Insurance Online Account. I performed support tasks for website navigation, problem solving, membership support for subscribers, gathering information to complete service orders, among other tasks all related to end user support of a healthcare system for American consumers, and the billing and administrative counterpart that group administrators and healthcare providers use.Skills acquired:-CCPulse+-ServiceNOW/Ticketing-Infrastructure and Networking-IIS-Incident Management and Recovery-VoIP-CRMs

Google It Support, Information Technology, Finalizado

CompTIA A+ Standard IT Security Networking/Firewalls/Routing/... Users Administration Workstation Assembly and Maintenance Bash scripting.

Web Development, Web Development

Google Project Management

Risk management, cost analysis, time management, budgeting, preparing RFPs, documenting projects, RACI charts, managing stakeholders.

Introduction To Python Programming, Computer Programming, Score 99.75%

Verify at coursera.org/verify/CRZ96XVVEAUX

Bachillerato, Científico | Físico-Matemática

Ciclo Básico Obligatorio

Certificado De Estudios, Educación Primaria Musical

Computer Engineering