Maurita Anthony Email and Phone Number

Working toward Bachelor of Science, Information and Library Services

This group meets twice weekly and members support one another in setting and achieving their writing goals. Members share writing resources, review member's works and participate in exercises to develop member skills and expertise in a variety of writing formats.

• Registered all students for classes, workshops and symposia• Answered all telephone, written and in-person inquiries regarding all education department activities• Handled all forms of payment for education programs including tuition, program fees, material fees and procurement, and payment disbursements for instructors• Managed all aspects of online publicity and promotion• Mailings/Data entry/Database Management• Editing of quarterly newsletter and promotional material• Prepared weekly, monthly and year-end financial reporting • Provided statistical analysis for program evaluation• Cheerfully greeted all visitors, guests and students• Efficient operation of multi-line phone system • Enthusiastic promotion of Tower Hill venue as tourist destination• Met or exceeded sales goals when selling Memberships • Maintained a high level of customer service both at the front desk and the admission gate throughout two of the busiest annual events: Mother's Day and Columbus Day weekends

• Effectively managed all local, regional and corporate communications for 12 retail bookstores in Central and Western Massachusetts and Northern Connecticut generating over $70 million in revenue under direction of District Manager • Purchased all office supplies and equipment within budget• Advised Store Managers and Management Teams regarding corporate initiatives • Processed all expense reports for District Manager and Store Management Teams • Prepared weekly, quarterly, annual financial and mileage reports for District Manager• Event and Meeting Orchestration for 50 or more people • Coordinated lodging and travel arrangements for District Manager and VIPs • Trained incoming District Assistants/ provide continued support as needed • Analyzed data for developing trends and patterns• Developed strategies and incentives to increase sales and minimize shrink • Reviewed resumes and screened for suitable candidates for open positions within district/manage online job postings • Cultivated relationships with schools, educators and the general public• Empathic handling of customer service issues and concerns

Accredited, public two-year institution serving 29 cities and towns in North Central MassachusettsFinancial Aid/Advising and Counseling/Media Services /Work-Study Program• General reception and secretarial duties; assisting current and prospective students andparents with a strong focus on customer service and financial aid and advising process andprocedures • Provided information to prospective and current students and parents andother inquirers via telephone, in person, in writing or by email in a courteous and helpfulmanner.• Supported staff with a wide range of administrative duties and project work,including database management and graphic design • Served as troubleshooter betweenstudents and parents, and staff by requesting detailed information from inquirers and pullingfiles for appointments and phone calls. • Used professional judgment in responding to highlysensitive, confidential issues regarding the administration of financial aid awards and studentissues• Used critical listening and communication skills to ensure accuracy of informationprovided to inquirers and financial aid and advising staff• Communicated effectively with adiverse population in a professional manner using tact, poise, patience, courtesy and soundjudgment • media equipment maintenance and event set-up• Created promotional materials for Advising and Counseling Center to be usedduring student orientations• Maintained high level of customer service during Financial Aid and Advising andCounseling Center’s busiest days of the year• Appropriate set-up for guest speakers and visiting musicians