Maurits Siegers Email & Phone Number

Netherlands

Groningen, Groningen, Netherlands

• Trained, coached, and mentored new employees on company procedures, product knowledge, and customer service standards.
• Created and implemented store policies to ensure optimal performance of the team and improve customer satisfaction.
• Cultivated positive relationships with customers through professional communication and helpful assistance.
• Analyzed sales data to identify areas of improvement to increase sales revenue.

Lelystad, Flevoland, Netherlands

• Consistently ranked among the Top 5 in Sales within the Netherlands and the Top 50 Worldwide during my tenure.
• Created comprehensive employee training programs that improved overall job performance.
• Implemented systems for tracking stock levels, ordering merchandise, and monitoring staff performance.
• Utilized strong communication skills to resolve customer complaints promptly.
• Provided leadership during peak business periods by motivating staff members.
• Developed strategies for increasing sales volume through increased customer traffic flow.

Prague, The Capital, Czech Republic

• Assisted in the development of new policies and procedures to improve operational efficiency, resulting in an increase of 74% of bar revenue.
• Wrote reports on research findings or other topics based on information gathered from interviews and surveys.
• Provided training sessions on administrative processes to new hires or existing staff members.
• Developed comprehensive strategies and protocols to achieve consistent and exemplary performance during Brand Standard Audits (BSA), resulting in successful certification for the organization. For 2018 (83/100), 2019.

Prague, The Capital, Czech Republic

• Monitored employee performance levels throughout the shift and provided feedback when necessary.
• Resolved escalated customer complaints efficiently while maintaining company standards.
• While still carrying out my duties as the F&B Talent Coach
• Handled customer inquiries with professionalism and maintained a high level of customer service.
• Served as a liaison between day shift management and staff, facilitating positive working relationships across departments.

Prague, Prague, Czechia

• Performed data entry of all reservation information into the computer system accurately and completely.
• Processed customer reservations in an efficient and timely manner.
• Worked closely with other departments such as housekeeping staff to ensure that rooms were ready for occupancy at the time requested by customers.
• While still carrying out my duties as the F&B Talent Coach

Prague, The Capital, Czech Republic

• Led and coordinated project management for the General Manager, facilitating the successful implementation of initiatives aimed at exceeding the Brand Standard Audit (BSA) criteria with a score of 83/100, surpassing.
• Collaborated with team members to design comprehensive reports on key performance indicators.
• Identified opportunities for process improvements and developed action plans accordingly.
• Implemented strategies to enhance guest satisfaction scores through quality assurance evaluations.

• Provided valuable feedback and conducted training sessions for management-students within the outlets, contributing to their professional development.
• Designed, implemented, and delivered training programs for new Duty Managers, ensuring a seamless transition into their roles while also creating operational protocols for consistent and efficient management.
• Oversaw Housekeeping operations, ensuring top-tier cleanliness. Created and established operational protocols, enhancing efficiency and adherence to the luxury hotel standards.

Rotorua, Bay Of Plenty, New Zealand

Front Office internship at Quest Rotorua Central. A Quest serviced apartment is your home and office away from home. At Quest, all properties offer a variety of spacious apartment configurations to suit singles, couples, small groups and large groups, from studios to four-bedroom apartments.Most two and three-bedroom apartments contain a second bathroom.

Wset Level Ii Award In Wines, Wine Steward/Sommelier

Bachelor'S Degree, Business Admistration In Hospitality Management, Business Administration And Management, General

Vwo Atheneum, Nature And Health Studies (N&G)

Middle Years Program (Myp), Bilingual Education

The MYP is a challenging education in which students are encouraged to find connections between their studies and the practical world. The.