Maurizio Redaelli Email and Phone Number

MR Hospitality assists hotels and catering businesses with projects change, optimizing operations, and improve profitability of the business.Our support cover operations optimisation, revenue management, sales and marketing plans and implementation of sustainability policies.MR Hospitality also offer support on hotel openings.

Cottage Lodge is a family run eco-friendly hotel with 16 bedrooms set in Brockenhurst, the heart of the New Forest National Park. We pride ourselves on our eco-friendly initiatives and use of local produce. Our friendly and efficient team will welcome you to our lovely hotel with individually designed rooms. We have hand crafted four-posters, cosy twins or doubles and two dog friendly rooms.Winner of the Boutique Hotelier Sustainable Award 2021Holding the Silver Leaf status on the GoNewForest Sustainability ProgrammeFinalist in 2021 and 2022 for the NFBP Sustainability Award

My main initial main task was to re-position the recently-opened The Franklin and re-launching commercially The Gore and The PelhamFocused on three key ‘pillars’ of the business strategy for the hotels:1. Establishment and consolidation of a cluster managerial team that not only provided strategic direction for the critical areas but also identified synergies whenever these were suitable.2. Carried out a rigorous analysis of the customer’s journey and experience in each property to identify ‘gap’ areas and intervene accordingly with the direct involvement of operation managers and relevant staff.3. Created a motivating and rewarding work environment where everybody could grow personally and professionally while working towards the overall team objective.Simultaneously I have also overseen and coordinated a significant refurbishment of The Gore and The Pelham with renovation of the facades of both hotels and most of their rooms, while both hotels trade in full operational mode which has allowed me to conclude the year 2017 with completely revamped properties, a motivated team and some important awards: - Top 10 Winners in Business Leaders Category 2018 by Boutique Hotelier- Top 30 Winners in Best Places to work in Hospitality 2018 by The Caterer- Boutique Hotelier GM of the year 2018 – Finalist within 7 candidates- Best Luxury New Hotel by World Luxury Hotel Awards - Franklin- Best "Small is Beautiful" Restaurant 2018 by Tatler – Franklin- Conde Nast 2018 Award #16 position in all London – Franklin- Conde Nast 2018 Award #31 position in all London – Pelham- Silver Star by AA - Gore

5 STARPREFERRED HOTELS & RESORTS "LVX"SIGNATURE & VIRTUOSO108 room hotel, 1 restaurant of 80 guests, conferencing up to 250 people, staffing of 100+. Reporting to President.- Re-positioned commercially the hotel. Increased top luxury travel agencies volumes from US, UK, South America and Russia.- Turned the F&B Department profitable in 2013 for the first time. Increased revenue by +25% in two years.- Full integration of accounting within the hotel and implementation of a new system of external contracts management that led to a 10% cost cutting in two years keeping or increasing quality of service.- Developped and formalised customer service programs, based on continuous improvement management and benchmarking operations against industry best practices

Hotel Le Lotti5 starPart of NH COLLECTIONS HOTELS – www.hotel-lotti-paris.com – www.nh-hotels.com167 Bedrooms, 2 Restaurants (90 seats, 50 seats), 1 Bar and Lounge, Room Service, 1 Ballrooms for up to 140, 8 Meeting Rooms (total capacity 550 people) - Re-launch commercially the hotel after 2 years of refurbishment- Re-positioned the hotel on the top 4/5 star market- Opening of the second restaurant

- NH Atlanta, 241 Bedrooms, 1 Restaurant (70 covers), 1 Bar and Lounge, Room Service, 8 Meeting Rooms up to 350 people- NH Arenberg, 155 Bedrooms, 1 Restaurant (40 covers), 1 Bar and Lounge, Room Service, 4 Meeting Rooms up to 150 people- Build synergies between the 2 hotels on commercial and operational levels- Repositioning the product towards high end of 4 stars in Brussels

Hotel du Grand Sablon, Brussels(Jolly Hotels has been taken over by NH Hotels during 2007)5 STAR193 Bedrooms, 1 Restaurant (80 covers), 1 Bar and Lounge, Room Service, 2 Ballrooms for up to 160, 6 Meeting Rooms- Welcomed EU prime ministers, EU delegations, NATO ambassadors and high European governments’ officials- Intensive PR activities within the EU environnement

Hotel Le Lotti, Paris