Mauro Ricardo Ramirez Peral

Mauro Ricardo Ramirez Peral Email and Phone Number

Customer Service Manager and Quality @ KAYSER AUTOMOTIVE SYSTEMS MEXICO
Puebla City, Pue., MX
Mauro Ricardo Ramirez Peral's Location
Metropolitan area of Puebla, Tlaxcala, Mexico, Mexico
About Mauro Ricardo Ramirez Peral

With over 20 years of experience on Quality and Customer Service, my focus has been on elevating the standards and processes, significantly reducing non-quality costs, and successfully navigating complex customer relationships with leading automotive brands. I have achieved remarkable reduction in non-quality cost, demonstrating commitment to excellence.My approach integrates rigorous PDCA methodology and a robust Q-Solving Process, which has been instrumental in recovering substantial supplier chargebacks and minimizing customer chargebacks. As Quality Leader, I am dedicated to fostering a culture of zero defects and ensuring product integrity aligns with the expectations of demanding customers, as Mercedes Benz, Audi, VW, Tesla, BMW, Volvo, Stellantis, and Ford.

Mauro Ricardo Ramirez Peral's Current Company Details
KAYSER AUTOMOTIVE SYSTEMS MEXICO

Kayser Automotive Systems Mexico

View
Customer Service Manager and Quality
Puebla City, Pue., MX
Mauro Ricardo Ramirez Peral Work Experience Details
  • Kayser Automotive Systems Mexico
    Customer Service Manager And Quality
    Kayser Automotive Systems Mexico
    Puebla City, Pue., Mx
  • Kayser Automotive Systems Mexico
    Customer Service Manager / Quality
    Kayser Automotive Systems Mexico Jun 2024 - Present
    Mexico
    • Responsible of Quality Management leading Quality Engineering department, Quality Auditors.• Process related: Plastic Injection, Plastic Welding, Assembly.• Lead the Problem-Solving Methodologies to ensure a high-level of internal and external customer service for Audi, VWM, Stellantis, GM, Ford, Mercedes Benz and T2.• Responsible of leading the Quality focus on the organization to create, document and implement inspection criteria and procedures.• Drive problem solving methodologies as 8D, Six Sigma, etc.
  • Grammer Americas
    Quality Manager / Gerente De Calidad
    Grammer Americas Oct 2022 - May 2024
    Tetla, Tlaxcala, Mexico
    • Fast Response/ PDCA Methodology – Implementation for Problem Solving• Q-Solving Process – Main Customers: Mercedes, Audi, VW, Tesla, Volvo, Stellantis, Ford• Improvement of Q-KPIs: PPMs, KPMs, Incidents, COPQ• Q- Help Escalation exit plan successful executed with Mercedes Benz• Non Quality Cost Reduction – From 1.16% vs Sales to 0.20% vs Sales• No. 1 Plant from Grammer Americas with more Supplier Chargebacks recovery: 172 TEUR in 2023 and less Customer Chargebacks.• Paint process approval with AUDI, Release plan agreed with customer.• Exit Escalation plan successful executed with BMW • BMW- Requalification and IPQ audit with Green result• Systemic problems eliminated with Mercedes Benz / Passing from 10% defective parts to 0 customer complaints / 8D strategy execution.• Project Management / 4 projects management on red status due to delays with tool improvements without affecting the main milestones.
  • Motherson Group
    Quality Manager / Gerente De Calidad
    Motherson Group Jan 2020 - Oct 2022
    Puebla, Puebla, México
    Responsible for Q-Solving Process – Main Customers: VW, Audi, Eissmann, Brose• Improvement of Q-KPIs: PPMs, KPMs, Incidents, COPQ• PSB responsible for safety product awareness and plant campaign (IPsfor VW Tiguan and Audi Q5, Bumpers Assy Taos and A7, Door Panels, Spoilers).Achievements:• Definition of the Quality Strategy to exit escalation process with Audi and VW• Roadmap implementation to change VDA qualification from C to B on less than 1 year.• Reduce quality walls imposed by customers, savings around $90KUSD on monthly basis.• Closure on time and within corporate target for QTR process on IP, Bumpers and Spoiler parts with VW and Audi.• Meet the Quality objectives on PPMs, Scrap, Audit points for pre-series and series production for IP, Bumpers and Spoiler programs.• Definition of Special characteristic’s matrix and process capabilities• Approval of the program milestones for new projects based on QPN process.• Responsible for COP process approval with customer for pre-series and follow up during series production.
  • Adient
    Quality Manager / Gerente De Calidad
    Adient Mar 2019 - Jan 2020
    Querétaro, Mexico
    Quality Manager / Adient -Foam Queretaro• Establishment of Q-KPIs: PPMs, KPMs, Incidents, COPQ• Solve customer complaints: Tesla, Ford and Honda.• Launch process and gate reviews and approvals for new product introductions.Achievements:• Containment elimination costs, customers Tesla, Mercedes, Ford (80 KUSD monthly savings)• Achievement of deliverables according to project milestones for FORD, Honda and Tesla.• Establishment of budget and resource planning to meet financial objectives
  • Volkswagen De México
    Supplier Quality Assurance / Quality Chief / Jefe De Calidad En Partes De Compra
    Volkswagen De México Aug 2015 - Mar 2019
    Puebla De Zaragoza Area, Mexico
    Responsible of Quality of Interior Parts for all platforms at VWM (Tiguan, Jetta, Golf, Beetle).• Responsible of the Technical Reviews and meeting of the quality standards at the launching of new projects and during series production.• Carry out the QTR, QPN, 2DP (APQP) processes in order to develop robust industrialization processes before the SOP.• Monitor the evolution of the Auto and Cubing Audit indicators, define measures and process controls with the suppliers.• Support the Note 1 achievement for interior parts (Bemusterung).• Follow-up to the graining plan and optimization of the quality of the parts.Achievements:• Start of production with zero B demerit points in Car Audit for Prio1 parts for Tiguan.• Compliance with the goal of the product and process release within the established deadlines to guarantee the start of the Jetta A7-Interiors. QPN tracking.• Reduction in the quality demerits of the interior segment in the audit qualification before SOP.• Compliance to the graining plastic molds plan of the parts, through the monitoring and timely release of the parts with the suppliers.
  • Adient
    Quality Engineering Chief / Jefe De Ingeniería De Calidad
    Adient Mar 2014 - May 2015
    Puebla De Zaragoza Area, Mexico
    • Lead the Quality Engineering department.• Problem solving, compliance with requirements for new projects: VWM, Nissan.• Development and approval of the documentation: Control Plan, FMEA, PPAP, SPC, MSA.Achievements:• Establish the statistical controls for the JIT processes.• Development of the QTC project (Critical for Quality), control charts implemented.• Project with VWM to determine the acceptance criteria for Jetta seats.• 90% of Qualification in the Safety Audit for the Jetta project GLI.
  • Pwo México
    Quality Chief / Customer Service / Jefe De Calidad Y Servicio A Clientes
    Pwo México Sep 2013 - Mar 2014
    Puebla, Puebla, Mexico
    • Customer service to solve problems and improve quality levels: GM, Bosh, TRW, Batz, Daimler.• Monitoring of indicators: PPM and NQC, Process capacity, Customer satisfaction to improve quality performance.Achievements:• • Reduction of 70% ($ 3000 USD to 900USD) in the monthly scrap average achieved through a Six Sigma project implemented in parts of VW Jetta A6.• • Implementation of the Employee Training Program to change the culture of the organization and implement self-control
  • Schneider Electric
    Quality Chief / Jefe De Calidad
    Schneider Electric Aug 2002 - Apr 2013
    Tlaxcala, Mexico
    • Development of Six Sigma projects. / Leader in the analysis of customer complaints 5 Whys, 8D, and DMAIC.Achievements:• Reduction of 75% net of manufacturing waste through the application of the Six Sigma methodology obtaining a savings of $ 298 KUSD in a period of 9 months.• Improvement of key indicators of quality performance, such as PPM, FFR (Percentage of failures in the field), PRR (Rate of returns), NQC (Costs of non-quality), Waste, MDR (Rate of manufacturing defects).

Mauro Ricardo Ramirez Peral Skills

Leadership Six Sigma Quality Management Recalls Apqp Manufacturing Productivity Lean Manufacturing Root Cause Analysis Iso Poka Yoke Manufacturing Operations English Fmea Iso 9000 Quality Assurance Increase Productivity Minitab 8d Problem Solving Innovation Quality System Process Capability Zero Defects Quality Auditing Manufacturing Black Belt Jidoka Gage R&r Kaizen Problem Solving Spc Iso/ts 16949 Supply Chain Continuous Improvement

Mauro Ricardo Ramirez Peral Education Details

Frequently Asked Questions about Mauro Ricardo Ramirez Peral

What company does Mauro Ricardo Ramirez Peral work for?

Mauro Ricardo Ramirez Peral works for Kayser Automotive Systems Mexico

What is Mauro Ricardo Ramirez Peral's role at the current company?

Mauro Ricardo Ramirez Peral's current role is Customer Service Manager and Quality.

What schools did Mauro Ricardo Ramirez Peral attend?

Mauro Ricardo Ramirez Peral attended Upaep, Tecnológico De Monterrey.

What skills is Mauro Ricardo Ramirez Peral known for?

Mauro Ricardo Ramirez Peral has skills like Leadership, Six Sigma, Quality Management, Recalls, Apqp, Manufacturing Productivity, Lean Manufacturing, Root Cause Analysis, Iso, Poka Yoke, Manufacturing Operations, English.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.