Mauro Ricardo Ramirez Peral Email and Phone Number
With over 20 years of experience on Quality and Customer Service, my focus has been on elevating the standards and processes, significantly reducing non-quality costs, and successfully navigating complex customer relationships with leading automotive brands. I have achieved remarkable reduction in non-quality cost, demonstrating commitment to excellence.My approach integrates rigorous PDCA methodology and a robust Q-Solving Process, which has been instrumental in recovering substantial supplier chargebacks and minimizing customer chargebacks. As Quality Leader, I am dedicated to fostering a culture of zero defects and ensuring product integrity aligns with the expectations of demanding customers, as Mercedes Benz, Audi, VW, Tesla, BMW, Volvo, Stellantis, and Ford.
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Customer Service Manager And QualityKayser Automotive Systems MexicoPuebla City, Pue., Mx -
Customer Service Manager / QualityKayser Automotive Systems Mexico Jun 2024 - PresentMexico• Responsible of Quality Management leading Quality Engineering department, Quality Auditors.• Process related: Plastic Injection, Plastic Welding, Assembly.• Lead the Problem-Solving Methodologies to ensure a high-level of internal and external customer service for Audi, VWM, Stellantis, GM, Ford, Mercedes Benz and T2.• Responsible of leading the Quality focus on the organization to create, document and implement inspection criteria and procedures.• Drive problem solving methodologies as 8D, Six Sigma, etc. -
Quality Manager / Gerente De CalidadGrammer Americas Oct 2022 - May 2024Tetla, Tlaxcala, Mexico• Fast Response/ PDCA Methodology – Implementation for Problem Solving• Q-Solving Process – Main Customers: Mercedes, Audi, VW, Tesla, Volvo, Stellantis, Ford• Improvement of Q-KPIs: PPMs, KPMs, Incidents, COPQ• Q- Help Escalation exit plan successful executed with Mercedes Benz• Non Quality Cost Reduction – From 1.16% vs Sales to 0.20% vs Sales• No. 1 Plant from Grammer Americas with more Supplier Chargebacks recovery: 172 TEUR in 2023 and less Customer Chargebacks.• Paint process approval with AUDI, Release plan agreed with customer.• Exit Escalation plan successful executed with BMW • BMW- Requalification and IPQ audit with Green result• Systemic problems eliminated with Mercedes Benz / Passing from 10% defective parts to 0 customer complaints / 8D strategy execution.• Project Management / 4 projects management on red status due to delays with tool improvements without affecting the main milestones. -
Quality Manager / Gerente De CalidadMotherson Group Jan 2020 - Oct 2022Puebla, Puebla, MéxicoResponsible for Q-Solving Process – Main Customers: VW, Audi, Eissmann, Brose• Improvement of Q-KPIs: PPMs, KPMs, Incidents, COPQ• PSB responsible for safety product awareness and plant campaign (IPsfor VW Tiguan and Audi Q5, Bumpers Assy Taos and A7, Door Panels, Spoilers).Achievements:• Definition of the Quality Strategy to exit escalation process with Audi and VW• Roadmap implementation to change VDA qualification from C to B on less than 1 year.• Reduce quality walls imposed by customers, savings around $90KUSD on monthly basis.• Closure on time and within corporate target for QTR process on IP, Bumpers and Spoiler parts with VW and Audi.• Meet the Quality objectives on PPMs, Scrap, Audit points for pre-series and series production for IP, Bumpers and Spoiler programs.• Definition of Special characteristic’s matrix and process capabilities• Approval of the program milestones for new projects based on QPN process.• Responsible for COP process approval with customer for pre-series and follow up during series production. -
Quality Manager / Gerente De CalidadAdient Mar 2019 - Jan 2020Querétaro, MexicoQuality Manager / Adient -Foam Queretaro• Establishment of Q-KPIs: PPMs, KPMs, Incidents, COPQ• Solve customer complaints: Tesla, Ford and Honda.• Launch process and gate reviews and approvals for new product introductions.Achievements:• Containment elimination costs, customers Tesla, Mercedes, Ford (80 KUSD monthly savings)• Achievement of deliverables according to project milestones for FORD, Honda and Tesla.• Establishment of budget and resource planning to meet financial objectives -
Supplier Quality Assurance / Quality Chief / Jefe De Calidad En Partes De CompraVolkswagen De México Aug 2015 - Mar 2019Puebla De Zaragoza Area, MexicoResponsible of Quality of Interior Parts for all platforms at VWM (Tiguan, Jetta, Golf, Beetle).• Responsible of the Technical Reviews and meeting of the quality standards at the launching of new projects and during series production.• Carry out the QTR, QPN, 2DP (APQP) processes in order to develop robust industrialization processes before the SOP.• Monitor the evolution of the Auto and Cubing Audit indicators, define measures and process controls with the suppliers.• Support the Note 1 achievement for interior parts (Bemusterung).• Follow-up to the graining plan and optimization of the quality of the parts.Achievements:• Start of production with zero B demerit points in Car Audit for Prio1 parts for Tiguan.• Compliance with the goal of the product and process release within the established deadlines to guarantee the start of the Jetta A7-Interiors. QPN tracking.• Reduction in the quality demerits of the interior segment in the audit qualification before SOP.• Compliance to the graining plastic molds plan of the parts, through the monitoring and timely release of the parts with the suppliers. -
Quality Engineering Chief / Jefe De Ingeniería De CalidadAdient Mar 2014 - May 2015Puebla De Zaragoza Area, Mexico• Lead the Quality Engineering department.• Problem solving, compliance with requirements for new projects: VWM, Nissan.• Development and approval of the documentation: Control Plan, FMEA, PPAP, SPC, MSA.Achievements:• Establish the statistical controls for the JIT processes.• Development of the QTC project (Critical for Quality), control charts implemented.• Project with VWM to determine the acceptance criteria for Jetta seats.• 90% of Qualification in the Safety Audit for the Jetta project GLI. -
Quality Chief / Customer Service / Jefe De Calidad Y Servicio A ClientesPwo México Sep 2013 - Mar 2014Puebla, Puebla, Mexico• Customer service to solve problems and improve quality levels: GM, Bosh, TRW, Batz, Daimler.• Monitoring of indicators: PPM and NQC, Process capacity, Customer satisfaction to improve quality performance.Achievements:• • Reduction of 70% ($ 3000 USD to 900USD) in the monthly scrap average achieved through a Six Sigma project implemented in parts of VW Jetta A6.• • Implementation of the Employee Training Program to change the culture of the organization and implement self-control -
Quality Chief / Jefe De CalidadSchneider Electric Aug 2002 - Apr 2013Tlaxcala, Mexico• Development of Six Sigma projects. / Leader in the analysis of customer complaints 5 Whys, 8D, and DMAIC.Achievements:• Reduction of 75% net of manufacturing waste through the application of the Six Sigma methodology obtaining a savings of $ 298 KUSD in a period of 9 months.• Improvement of key indicators of quality performance, such as PPM, FFR (Percentage of failures in the field), PRR (Rate of returns), NQC (Costs of non-quality), Waste, MDR (Rate of manufacturing defects).
Mauro Ricardo Ramirez Peral Skills
Mauro Ricardo Ramirez Peral Education Details
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Habilidades Gerenciales
Frequently Asked Questions about Mauro Ricardo Ramirez Peral
What company does Mauro Ricardo Ramirez Peral work for?
Mauro Ricardo Ramirez Peral works for Kayser Automotive Systems Mexico
What is Mauro Ricardo Ramirez Peral's role at the current company?
Mauro Ricardo Ramirez Peral's current role is Customer Service Manager and Quality.
What schools did Mauro Ricardo Ramirez Peral attend?
Mauro Ricardo Ramirez Peral attended Upaep, Tecnológico De Monterrey.
What skills is Mauro Ricardo Ramirez Peral known for?
Mauro Ricardo Ramirez Peral has skills like Leadership, Six Sigma, Quality Management, Recalls, Apqp, Manufacturing Productivity, Lean Manufacturing, Root Cause Analysis, Iso, Poka Yoke, Manufacturing Operations, English.
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