In my +35 years of professional growth, I have developed extremely diversified and valuable experiences with specific focus on IT infrastructural & organizational environments.Moving from CIO experience, I gained experience in outsourcing & insourcing, transition & transformation, Company reorganization and divestitures, mainly in the context of Global Accounts. In general, I have a Senior Service Delivery Manager / Executive profile, and my strengths are Customer Care and People Care. I am certified in leadership soft skills and competences.I am a very dynamic and positive person who lives the values of the company by creating / adding value for my Clients and employee motivation.Getting high performance teams delivering value to our customers happens only when leaders live the values, incorporating them into the way the work is deployed, organized and tracked.