Mauro Becerra Email & Phone Number

Las Vegas, Nevada Area

Las Vegas, Nevada, United States

VIP Director/Special events coordinator at POSH GROUP VEGAS A Nightlife Consulting Company VIP Services & Specialty Events.

Las Vegas, Nevada Area

VIP Director/Special events coordinator at POSH GROUP VEGAS A Nightlife Consulting Company VIP Services & Specialty Events.

• Launched the Bilingual sales queue.• Managed a team of 20+ customer sale/service representatives and their supervisors. • Coached and developed associates to insure a superior level of customer service• Delivered the highest sales results in the new customer acquisition demographic• Maintained great employee morale, which led to excellent performance results and superb attendance• Monitored and provided immediate feedback session to associates• Developed contact… Show more • Launched the Bilingual sales queue.• Managed a team of 20+ customer sale/service representatives and their supervisors. • Coached and developed associates to insure a superior level of customer service• Delivered the highest sales results in the new customer acquisition demographic• Maintained great employee morale, which led to excellent performance results and superb attendance• Monitored and provided immediate feedback session to associates• Developed contact calibration process to ensure consistent levels of service• Supervised executive complaint process• Provided constant training to ensure up to the minute preparation and information• Maintained employee files with proper documentation Show less

• Assisted in the launch of the Cingular campaign and as an international market financial Analyst. • Interpreted data and prepared forecasts• Performed financial-related analysis and research in one or more of the following areas: financial and expense performance, rate of return, depreciation, working capital, and investment• Looked at customer’s accounts in the Latino market to assign credit or debit. •

• Developed a publicity agency to promote customer needs through the utilization of billboards, posters, fliers, t-shirts.• Manufactured all the promotional products in house• Implemented sales strategies • Prepared pricing for customers based on buying need and opened lines of credit for client expansion needs• Oversaw the graphic designers, sales people, payroll and collections department. • Managed the introduction of raw material into the country through my… Show more • Developed a publicity agency to promote customer needs through the utilization of billboards, posters, fliers, t-shirts.• Manufactured all the promotional products in house• Implemented sales strategies • Prepared pricing for customers based on buying need and opened lines of credit for client expansion needs• Oversaw the graphic designers, sales people, payroll and collections department. • Managed the introduction of raw material into the country through my knowledge of the free trade act and Customs requirements.• Hired all personnel Show less

• Managed a team of 20+ customer sale/service representatives • Managed credit approvals and credit denials• Handled account payments and suspensions. • Explained bills to customers and answered customer billing questions in the Latino market. • Sold wireless, Internet, phone and long distance products

• Processed orders for new accounts. • Exceeded sales quota consistently. • Handled Spanish speaking customer billing questions as well as offered company products and services. • Serviced manager complaints and corporate escalations. • Experienced and trained in all aspects of utility dispute resolution. • Managed my team on various occasions for management unavailability. Was given the opportunity to roll out to market new products to market segments. • Handled… Show more • Processed orders for new accounts. • Exceeded sales quota consistently. • Handled Spanish speaking customer billing questions as well as offered company products and services. • Serviced manager complaints and corporate escalations. • Experienced and trained in all aspects of utility dispute resolution. • Managed my team on various occasions for management unavailability. Was given the opportunity to roll out to market new products to market segments. • Handled account integration as well as account maintenance for the organization. Show less

Business Administration, Finance

Activities and Societies: Member of Scottish Rite. Member of Fraternity Lodge 1111 (Freemason 32nd Degree). Member of The Latino Chamber.

Bsba, Business Administration

Computer Information

Activities and Societies: Chess Club, Debate Team, Business, Latino Studies. Film, Theatre