Mauro Gusman Email & Phone Number

Manage a team of 3 Managers with direct reports for a team of 13 who cover regions as Relationship Managers nationwide. Accomplish customer service human resource objectives by recruiting, selecting,scheduling, coaching, counseling, and disciplining employees. Assist the team with their career path within AdvancedMD and their development. Maintain a book.

South Jordan, Utah, United States

Manage a team of 6 who cover regions as Relationship Managers nationwide. Accomplish customer service human resource objectives by recruiting, selecting, scheduling, coaching, counseling, and disciplining employees. Assist the team with their career path within AdvancedMD and their development. Maintain a book of business of top revenue clients as a Senior.

South Jordan, Utah

Continue duties of a Relationship Manager while managing the Client Success Team. Client Success Team Responsibilities:* Accomplishes customer service human resource objectives by recruiting, selecting, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job.

South Jordan, Utah

Develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention and improve loss prevention. Possess a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value throughout the life cycle of.

South Jordan, UT

Develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention and improve loss prevention. Possess a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value throughout the life cycle of.

Greater Salt Lake City Area

Manage daily activities of functional team members to ensure delivery of optimal service, client satisfaction, retention, and profitability. Provide continual internal communications to enhance the organization’s effectiveness in dealing with critical client issues. Lead initiatives relevant to Real Time Resolution for my clients and globally for Service.

Greater Salt Lake City Area

Serve as primary contact for assigned clients and carriers for day-to-day operational issues. Act as a liaison between internal departments to ensure delivery of optimal service, client satisfaction, retention, and profitability following implementation. Establishes effective working relationships with high-level decisions-makers within the client.

Park City, UT

Maintain and assist in supervision of Human Resources information records system including performance evaluation, personnel actions, and various monthly, quarterly, and yearly status reports. Work closely with department heads for recruitments and assist in resolving employment issues in order to stay in compliance with state and federal employment laws..

South Jordan, UT

Responsible for more than 600 work-site employees at 50 client sites. Primary contact for clients and employees in all human resource issues, including risk management, employment law, and explanation of benefits. Developed on-site policies and procedures manuals, job descriptions, wage and hour compliance information. Assisted to ensure equal employment.

Greater Salt Lake City Area

Accountable for staffing and maintaining records for temporary and permanent employees. Successfully lowered costs for temporary labor. Conducted interviews with qualified applicants. Educated employees in English/Spanish concerning benefits, including medical, dental, cafeteria plan and 401(k) options. Provided English/Spanish document translation..

Greater Salt Lake City Area

Administered the account of Mountain States Bindery. Was responsible for recruiting, training/orientation, payroll processing, and client relations.