Mauro Heine is a Analista de Infraestrutura de TIC na PROCERGS at PROCERGS. He possess expertise in itil, pmi, pmbok, it service management, cobit and 11 more skills. Colleagues describe him as "Mauro is a highly competent IT professional with significant experience in IT. He combines great theoretical and technical knowledge.His calm and rational approach to work was extremely helpful at all times and I' ve really enjoyed working with him. I highly recomend Mauro as an excellent IT Professional." and "Mauro was one of the professionals that i have learned a lot. I do try to be pragmatic in my job, and Mauro is a very pragmatic person. He is the type of person that knows "what" is really important in one task, and for that, you really need to see the "computer" as a "tool" to achieve, and provide a solution for the user. You need to have a macro vision, and i think he have that skill. And the most important aspect of his leadership, i think, is the… Show more"