Mauro Pinho, Bba Email & Phone Number

Sunny Isles Beach, Fl, Us

Overseeing all sales activities, marketing and revenue management at Acqualina Resort & Residences, a Forbes Five Star resort and member of The Leading Hotels of the World:- Improved upper funnel and brand awareness by attending main luxury travel industry events (Virtuoso Week, ILTM Cannes and Latin America);- Exceeded 2022 room revenue Budget (+104%). #3 in STR: 145.5 RevPAR Index, in compset that includes St Regis Bal Harbour, Ritz-Carlton Bal Harbour, Four Seasons Surfside, Faena Miami Beach and Setai Miami Beach- Exceeded 2021 Budget (+172%). #3 in STR: 149.7 RevPAR Index.- With implementation of various loyalty recognition programs internally, within the sales division as well as in operational departments, achieved 50% repeat guest ratio from 2017 to 2022;- Recruit and train sales team, driving revenue results and highest penetration in consortia room nights out of Leading Hotels of the World properties in Miami - Leading marketing initiatives including Social Media strategies and execution, CRM, public relations, design, UX and messaging on website & booking engine.- Leading Digital Marketing initiatives, SEO optimization and voice vs resort schema, SEM & META strategies, Display Ads & social Ads. Upper and lower funnel strategies for highest ROAS- Coach and guide sales and reservations team to be conductors of excellence, developing genuine interest and creating handover processes for operations teams to deliver brilliantly.- Creation and execution of Marketing Plan and Sales Action Plans with quarterly KPIs. Responsible for deployment of sales team to cover key feeder markets, as well as creation of yearly marketing expense budget.- Increased open rate and CTR of transactional emails, along with reducing manual workload, by implementing new CRM and investing in automation- Working on further deepening relationship with guests and reducing cost associated with manual fulfillment of requests by implementing automated text-messaging platform.

Seattle, Wa, Us

Orbite Space will build the world's first space training campus, focusing on preparing the new generation of space explorers mentally, physically and spiritually, surrounded by luxury accommodations, high end gastronomy and state-of-the-art facilities. - Defined the go-to market strategy consistent with the short and long term visions of the founder and co-founders;- Brought founders vision to life by recreating all branding guidelines and new website;- Procured and identified best-in-class digital partners to position the brand to UHNWIs and VHNWIs, using space travel and luxury hospitality as cornerstones for the value proposition;- Improved the project's vision and market appeal by meeting with architect and design firm, and defining the customer journey in every outlet of the campus;- Helped securing founding by redefining, value proposition, creating loyalty programs and designing private club initiative using scarcity and exclusivity to gain interest;- Improved brand awareness by closely managing PR initiatives, meeting with PR firm regularly and discussing pitch ideas;

Sunny Isles Beach, Fl, Us

Recruited by CEO to increase sales and expand market reach as well as finding new business niches. Developed and implemented strategic sales, marketing and editorial plans quarterly. Worked to ensure unique features of this iconic property remain top of mind for the affluent traveler.- Outperformed previous sales metrics and increased ADR in 2019 by 19.5% and RevPAR above 20% (2019 vs 2017) rank 2 out of 6- Delivered improved transient performance by building and nurturing strong relationships especially from luxury consortia- Added structure, streamlined processes for better efficiency and improved teamwork communication. Implemented of Brand Standards within Sales, Marketing and Distribution divisions.- Reorganized, redesigned and presented Action Plans quarterly to ensure all segments were covered and promoted synergy between the Sales, Revenue and Marketing teams to achieve and surpass monthly goals.- Improved brand visibility by repositioning the product with focus on Public Relations & Media Planning and Digital Marketing.- Manage digital marketing campaigns, social media engagement and online reputation.- Brought to market Acqualina’s 5-bedroom Penthouse, with specific marketing and sales strategy, focusing on acquiring a new premium clientele - Refresh of resort’s website with new esthetics, customer generated content, new booking engine. Revision of Google Analytics weekly providing directive to Digital Marketing partners - Coordination of Sales, Marketing and Distribution strategies with Leading Hotels of the World teams worldwide, ensuring Acqualina brand is constantly pushed in its Marketing initiatives.

Princeville, Hawaii, Us

Responsible for building new relationships, as well maintain existing ones, and provide total account support to all luxury retail clients from Latin America and Canada, resulting in a growth of 12% YOY for Q1 & Q2 (2015 vs 2016)- Achieved 153% of Sales Goals in 2015 and 123% in 2016- Travel to key tradeshows such as Travelweek Latin America, Virtuoso Travel Week & ILTM Cannes.- Key Account Management of largest Luxury Travel Agencies in Latin America- Worked closely together GSOs and delivered maximum sales efficiency while upholding Starwood standards of integrity, quality and service to customers.- Creation and implementation of VIP & Amenity control with reservations department, in the effort of better tracking highly valuable reservations and ensure VIP status. - Attendance to Revenue Meetings, along with Revenue Manager, Hotel Manager, General Manager, DOSM and DOF to improve Top Line revenue and rate strategy.- Managed and Organized sales calls calendar in Key Feeder markets, as well as advertisement and insertions on publications targeted to the highly affluent costumer.

São Paulo, Sp, Br

Responsible for achieving individual and team revenue goals in order to accomplish the financial, business and marketing objectives of the Fasano Sao Paulo, Fasano Rio de Janeiro, Fasano Punta del Este and Fasano Boa Vista (totaling 220 rooms), as well as prepare the market for Fasano Group’s new openings. Also responsible for the development of strategic and measurable plans to prospect for potential accounts in addition to maintaining existing relationships with an established client base. Responsible for Virtuoso and Signature agencies and ensuring these clients are always up to date with the latest Fasano news. Currently overlooking the North American market (East Coast and West Coast) by organizing Fam Trips, participating in showcases, roadshows and tradeshows as well as one-on-one sales calls• Part of the Fasano Executive Committee, in which, along with the COO, CFO and Director of Operations, I analyze and discuss the sales and marketing actions for all properties, as well as cost-effective initiatives to produce +40% GOP.• Creation and implementation of Weekly Reforecasts, with inputs from Revenue Manager and Groups Manager, generates weekly Sales and Marketing initiatives for the next 3 months.• Responsible for all Sales and Marketing actions in the North American market, which currently represent +$12 million.• Planned all Sales actions for the Fasano Hotels in the past 5 years, resulting in the best positioned hotels in São Paulo and Rio de Janeiro.• Managed and Organized the Sales Team at Corporate Office, and coordinated actions with each properties’ Sales teams.

Customer services (pre and post sale), creation and follow up of statistical data, market research and networking connected to the logistic industry. Management and development of new projects, as well as new market niches, and group’s management.

Manager at Air Canada Cargo’s Sales and Logistics department in Brazil. Specialized in commercial representation. Costumer services (pre and post sale), creation and follow up of statistical data, market research and networking connected to the logistic industry. Management and development of new projects, as well as new market niches, and group’s management.

Saint Laurent In Montreal, Quebec, Ca

Costumer services (pre and post sale), creation and follow up of statistical data, market research and networking connected to the logistic industry. Management and development of new projects, as well as new market niches, and group’s management.

Action on Marketing Department. Experience on market and individual client behavior, tendency analysis and Project viability. Creation of managerial reports, creation and analysis of opinion researches and creation of advertising programs and websites.