Mauro Pinho, Bba

Mauro Pinho, Bba Email and Phone Number

Vice-President of Sales and Marketing at Acqualina Resort Digital Marketing Strategist | Revenue Management Professional | Luxury Travel Trade Professional | Content Strategist | Business Growth Specialist @ Acqualina Resort & Residences on the Beach
Mauro Pinho, Bba's Location
Miami Beach, Florida, United States, United States
Mauro Pinho, Bba's Contact Details
About Mauro Pinho, Bba

Seasoned hospitality professional, continuously working on opening communication between the travel community and hotels to ensure guest satisfaction and revenue growth are achieved. With 20+ years of luxury hospitality experience, with expertise in sales process management, team building, professional development, strategic analysis, sales process implementation, digital marketing strategy and company collaboration. Currently Vice President of Sales & Marketing for the Five Star, Five Diamond Acqualina Resort & Residences located in Miami's Sunny Isles Beach. Ventured in the Space industry with assisting luxury hospitality startup with recruitment deployment and strategy, and managed sales & marketing teams at Fasano Hotels in Brazil and Uruguay and The St Regis Bal Harbour in Miami. Formulated and implemented strategies to drive revenues of over $40M with Budget responsibility of $5M. Successful interactions with individual Ownership/Asset Management representatives, creating valuable relationships benefitting Operator, Owner and Associates.

Mauro Pinho, Bba's Current Company Details
Acqualina Resort & Residences on the Beach

Acqualina Resort & Residences On The Beach

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Vice-President of Sales and Marketing at Acqualina Resort Digital Marketing Strategist | Revenue Management Professional | Luxury Travel Trade Professional | Content Strategist | Business Growth Specialist
Mauro Pinho, Bba Work Experience Details
  • Acqualina Resort & Residences On The Beach
    Vice President Sales Marketing
    Acqualina Resort & Residences On The Beach Sep 2022 - Present
    Sunny Isles Beach, Fl, Us
    Overseeing all sales activities, marketing and revenue management at Acqualina Resort & Residences, a Forbes Five Star resort and member of The Leading Hotels of the World:- Improved upper funnel and brand awareness by attending main luxury travel industry events (Virtuoso Week, ILTM Cannes and Latin America);- Exceeded 2022 room revenue Budget (+104%). #3 in STR: 145.5 RevPAR Index, in compset that includes St Regis Bal Harbour, Ritz-Carlton Bal Harbour, Four Seasons Surfside, Faena Miami Beach and Setai Miami Beach- Exceeded 2021 Budget (+172%). #3 in STR: 149.7 RevPAR Index.- With implementation of various loyalty recognition programs internally, within the sales division as well as in operational departments, achieved 50% repeat guest ratio from 2017 to 2022;- Recruit and train sales team, driving revenue results and highest penetration in consortia room nights out of Leading Hotels of the World properties in Miami - Leading marketing initiatives including Social Media strategies and execution, CRM, public relations, design, UX and messaging on website & booking engine.- Leading Digital Marketing initiatives, SEO optimization and voice vs resort schema, SEM & META strategies, Display Ads & social Ads. Upper and lower funnel strategies for highest ROAS- Coach and guide sales and reservations team to be conductors of excellence, developing genuine interest and creating handover processes for operations teams to deliver brilliantly.- Creation and execution of Marketing Plan and Sales Action Plans with quarterly KPIs. Responsible for deployment of sales team to cover key feeder markets, as well as creation of yearly marketing expense budget.- Increased open rate and CTR of transactional emails, along with reducing manual workload, by implementing new CRM and investing in automation- Working on further deepening relationship with guests and reducing cost associated with manual fulfillment of requests by implementing automated text-messaging platform.
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  • Orbite Inc
    Vp Of Sales And Marketing
    Orbite Inc Apr 2022 - Sep 2022
    Seattle, Wa, Us
    Orbite Space will build the world's first space training campus, focusing on preparing the new generation of space explorers mentally, physically and spiritually, surrounded by luxury accommodations, high end gastronomy and state-of-the-art facilities. - Defined the go-to market strategy consistent with the short and long term visions of the founder and co-founders;- Brought founders vision to life by recreating all branding guidelines and new website;- Procured and identified best-in-class digital partners to position the brand to UHNWIs and VHNWIs, using space travel and luxury hospitality as cornerstones for the value proposition;- Improved the project's vision and market appeal by meeting with architect and design firm, and defining the customer journey in every outlet of the campus;- Helped securing founding by redefining, value proposition, creating loyalty programs and designing private club initiative using scarcity and exclusivity to gain interest;- Improved brand awareness by closely managing PR initiatives, meeting with PR firm regularly and discussing pitch ideas;
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  • Acqualina Resort And Spa On The Beach
    Director Of Sales And Marketing
    Acqualina Resort And Spa On The Beach Aug 2017 - Apr 2022
    Sunny Isles Beach, Fl, Us
    Recruited by CEO to increase sales and expand market reach as well as finding new business niches. Developed and implemented strategic sales, marketing and editorial plans quarterly. Worked to ensure unique features of this iconic property remain top of mind for the affluent traveler.- Outperformed previous sales metrics and increased ADR in 2019 by 19.5% and RevPAR above 20% (2019 vs 2017) rank 2 out of 6- Delivered improved transient performance by building and nurturing strong relationships especially from luxury consortia- Added structure, streamlined processes for better efficiency and improved teamwork communication. Implemented of Brand Standards within Sales, Marketing and Distribution divisions.- Reorganized, redesigned and presented Action Plans quarterly to ensure all segments were covered and promoted synergy between the Sales, Revenue and Marketing teams to achieve and surpass monthly goals.- Improved brand visibility by repositioning the product with focus on Public Relations & Media Planning and Digital Marketing.- Manage digital marketing campaigns, social media engagement and online reputation.- Brought to market Acqualina’s 5-bedroom Penthouse, with specific marketing and sales strategy, focusing on acquiring a new premium clientele - Refresh of resort’s website with new esthetics, customer generated content, new booking engine. Revision of Google Analytics weekly providing directive to Digital Marketing partners - Coordination of Sales, Marketing and Distribution strategies with Leading Hotels of the World teams worldwide, ensuring Acqualina brand is constantly pushed in its Marketing initiatives.
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  • The St. Regis Bal Harbour
    Account Director, Latin America & Canada
    The St. Regis Bal Harbour Jun 2015 - Jul 2017
    Princeville, Hawaii, Us
    Responsible for building new relationships, as well maintain existing ones, and provide total account support to all luxury retail clients from Latin America and Canada, resulting in a growth of 12% YOY for Q1 & Q2 (2015 vs 2016)- Achieved 153% of Sales Goals in 2015 and 123% in 2016- Travel to key tradeshows such as Travelweek Latin America, Virtuoso Travel Week & ILTM Cannes.- Key Account Management of largest Luxury Travel Agencies in Latin America- Worked closely together GSOs and delivered maximum sales efficiency while upholding Starwood standards of integrity, quality and service to customers.- Creation and implementation of VIP & Amenity control with reservations department, in the effort of better tracking highly valuable reservations and ensure VIP status. - Attendance to Revenue Meetings, along with Revenue Manager, Hotel Manager, General Manager, DOSM and DOF to improve Top Line revenue and rate strategy.- Managed and Organized sales calls calendar in Key Feeder markets, as well as advertisement and insertions on publications targeted to the highly affluent costumer.
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  • Fasano Hotels Corporate Office
    Associate Director Of Sales And Marketing
    Fasano Hotels Corporate Office Mar 2007 - Jun 2015
    São Paulo, Sp, Br
    Responsible for achieving individual and team revenue goals in order to accomplish the financial, business and marketing objectives of the Fasano Sao Paulo, Fasano Rio de Janeiro, Fasano Punta del Este and Fasano Boa Vista (totaling 220 rooms), as well as prepare the market for Fasano Group’s new openings. Also responsible for the development of strategic and measurable plans to prospect for potential accounts in addition to maintaining existing relationships with an established client base. Responsible for Virtuoso and Signature agencies and ensuring these clients are always up to date with the latest Fasano news. Currently overlooking the North American market (East Coast and West Coast) by organizing Fam Trips, participating in showcases, roadshows and tradeshows as well as one-on-one sales calls• Part of the Fasano Executive Committee, in which, along with the COO, CFO and Director of Operations, I analyze and discuss the sales and marketing actions for all properties, as well as cost-effective initiatives to produce +40% GOP.• Creation and implementation of Weekly Reforecasts, with inputs from Revenue Manager and Groups Manager, generates weekly Sales and Marketing initiatives for the next 3 months.• Responsible for all Sales and Marketing actions in the North American market, which currently represent +$12 million.• Planned all Sales actions for the Fasano Hotels in the past 5 years, resulting in the best positioned hotels in São Paulo and Rio de Janeiro.• Managed and Organized the Sales Team at Corporate Office, and coordinated actions with each properties’ Sales teams.
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  • Air Canada Cargo Brazil
    Marketing Manager
    Air Canada Cargo Brazil Dec 2003 - Feb 2007
    Customer services (pre and post sale), creation and follow up of statistical data, market research and networking connected to the logistic industry. Management and development of new projects, as well as new market niches, and group’s management.
  • Global Partners Representations
    Minor Partner
    Global Partners Representations Dec 2002 - Jan 2007
    Manager at Air Canada Cargo’s Sales and Logistics department in Brazil. Specialized in commercial representation. Costumer services (pre and post sale), creation and follow up of statistical data, market research and networking connected to the logistic industry. Management and development of new projects, as well as new market niches, and group’s management.
  • Air Canada
    Gsa For Brazil
    Air Canada 2002 - 2007
    Saint Laurent In Montreal, Quebec, Ca
    Costumer services (pre and post sale), creation and follow up of statistical data, market research and networking connected to the logistic industry. Management and development of new projects, as well as new market niches, and group’s management.
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  • Junior Faap
    Marketing Manager
    Junior Faap Sep 2001 - May 2002
    Action on Marketing Department. Experience on market and individual client behavior, tendency analysis and Project viability. Creation of managerial reports, creation and analysis of opinion researches and creation of advertising programs and websites.

Mauro Pinho, Bba Skills

Hotels Hospitality Travel Management Business Strategy Tourism Budgets Strategy Marketing Strategy Contract Negotiation Market Research Hospitality Industry Leadership Microsoft Excel Powerpoint Marketing Competitive Analysis Management Product Marketing Sales Revenue Analysis Hospitality Management Negotiation Musicians Gym Hotel Management Strategic Planning Sales Management Boxing Customer Service New Business Development Trade Shows Crm Event Management Resorts Tn Visa

Mauro Pinho, Bba Education Details

  • Faap - Fundação Armando Alvares Penteado
    Faap - Fundação Armando Alvares Penteado
    Business Management

Frequently Asked Questions about Mauro Pinho, Bba

What company does Mauro Pinho, Bba work for?

Mauro Pinho, Bba works for Acqualina Resort & Residences On The Beach

What is Mauro Pinho, Bba's role at the current company?

Mauro Pinho, Bba's current role is Vice-President of Sales and Marketing at Acqualina Resort Digital Marketing Strategist | Revenue Management Professional | Luxury Travel Trade Professional | Content Strategist | Business Growth Specialist.

What is Mauro Pinho, Bba's email address?

Mauro Pinho, Bba's email address is ma****@****.com.br

What is Mauro Pinho, Bba's direct phone number?

Mauro Pinho, Bba's direct phone number is +178644*****

What schools did Mauro Pinho, Bba attend?

Mauro Pinho, Bba attended Faap - Fundação Armando Alvares Penteado.

What skills is Mauro Pinho, Bba known for?

Mauro Pinho, Bba has skills like Hotels, Hospitality, Travel Management, Business Strategy, Tourism, Budgets, Strategy, Marketing Strategy, Contract Negotiation, Market Research, Hospitality Industry, Leadership.

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