Senior IT professional with over 30 years of comprehensive experience in IT service management across various industries and services. Possesses strong skills in outsourcing management, handling both local and global vendors, budget control, managing complex projects, and leading multinational teams. Expertise in systems integration, data center management, and cloud computing with platforms like Azure, AWS, and Google Cloud. Proven ability to define and manage service performance through KPIs. Focused on ensuring operational excellence, risk mitigation, and consistent and efficient results delivery. Solid and practical knowledge in IT governance frameworks like ITIL and ITSM.