• Led, through the application of agile methodologies, the development team of cloud-based (MS Azure) digital platforms and information systems.• Managed and prioritized the products to be developed, translated the functional requirements of users into development tasks, and met the needs of customers and the market.• Advised the Directorate of Strategy, Development and Entrepreneurship (D.S.D.E) on technology services and served as technical liaison with the information systems and communications management group to carry out the migration, integration and production start-up processes of several systems as well as the management of suppliers, contracts and compliance with service level agreements (SLAs).• Lead the implementation of the Unique Portal to manage procedures for realizing public shows in Colombia.• Designed, implemented and managed the support activities related to the implementation and operation of the transactional portal of the D.S.D.E.

• Developed consulting and technical support activities for the management and implementation of the information systems for the Quality Early Education project.• Led the Information Systems team of the Preschool and Basic Education Directorate coordinating activities related to the construction of webtools for data registry, planning and design surveys and analysis and results interpretation.• Designed and applied to more than 200,000 families with preschool children living in Bogota a survey to characterize the access to technology in the midst of the pandemic, and build the control panel for the identification of results in real time.• Implemented the Power BI dashboard to monitor and control the KPIs and management indicators of the preschool and elementary education department.

• Managed projects related to expense savings in telecommunications services, retroactive claims on invoices received with inconsistencies, and planning, contracting, and execution of new projects.• Analyzed the use and consumption of the different technological services acquired by our clients in order to evaluate possible changes aimed at generating cost savings.• Negotiated with suppliers for better services and service rates for our customers.

Enjoyed a robust career and progressive promotion with this telecommunications solutions provider, rising to deliver regional product management. • I was part of the structuring of the Value-Added Services portfolio (Datacenter, Hosting, Colocation, Video Conferencing, Corporate Email, and Information Security Applications) for Colombia, Argentina, and Chile.• I coordinated activities between product management, development, marketing, and commercial areas in order to bring new services to the market generating new business perspectives for the company. • I established the prices of the services according to their costs and competition price.• I negotiated and defined conditions with suppliers to carry out the acquisition of services or products that could be part of IFX's value-added portfolio. • I identified, together with the marketing area, the specific marketing needs in order to enrich the services portfolio and their offerings.• I identified the needs of our customers to study possible products or solutions. • I served as the technical support in the evaluation of solutions and services for the company's sales force providing constant direction to the pre-sales and commercial team, as well as keeping them updated on changes in the market and competition about value-added services.• I followed up on the portfolio to ensure the timely and correct collection of the services I was in charge of. • I followed up on business opportunities that competed for my segment by meeting goals set in dollars for product management.Achievements: I developed the first Corporate Private Instant Messaging tool - IFX JIP which we launched as part of IFX's VAS portfolio to the Latin American market in 2007. Other roles: Information Systems Administrator (Mar. 2005), Design and Implementation Engineer (Jul. 2003).

• Designed, developed (Delphi and Visual Basic) and implemented a corporate client of private instant messaging (JIP) to integrate it as a new product in the portfolio of services offered by IFX Networks to the Latin American corporate market.• Managed the information and database management platforms (SQL and MySQL), CRM and its corresponding billing and product modules of the company.

• Coordinated the restructuring of the Local Area Network (LAN) by establishing an organized HelpDesk service and ensuring information security.• Supported the regional Windows and Unix administrators in the management of servers and operating systems.• Managed the telephony systems (Siemens / Bosch) and the technological infrastructure, as well as the preventive and corrective maintenance of the 2.4GHz and 4.8GHz communications equipment.