I was part of the Customer Hub team, responsible for managing the user's purchase history page for all brands (Paris, Easy, Jumbo, Spid, Wong). My duties in the role involved implementing new functionalities and optimizing existing ones, aiming for an improvement in the post-sale experience.From an organizational standpoint, the team operated under the Scrum framework to ensure smooth and collaborative communication between developers and to follow a clear roadmap, in conjunction with the guidance and support of the Product Owner and Business Analysts.From a technical standpoint, the tasks included, among others:Creating and editing components and services related to user actions such as queries, cancellations, refunds, ticket generation for exchanges, etc. The projects were developed in Node.js with the NestJS framework.Creating tests with Jest for the developments mentioned in the previous point.Consuming data from different APIs with information about the purchase and shipping status, invoices, user information, and subsequent processing for handling in the Back End and communication with the Front End.Creating and editing microfronts (React).Resolving bugs and high-priority hotfixes to ensure the continuity and quality of services.Updating contact information and campaigns in databases for Help Centers for all brands._________________________________________Parte de Customer Hub, equipo encargado de la página de compras de usuario de todas las banderas (Paris, Easy, Jumbo, Spid, Wong), implementando nuevas funcionalidades y optimizando existentes en pos de la mejora de la experiencia post venta. El equipo se regía por el marco de trabajo Scrum, asegurando así comunicación fluida y colaborativa entre devs y el seguimiento de un roadmap claro, en conjunto con la guía y apoyo del Product Owner y Business Analysts.Para ver funciones del puesto en profundidad, leer sección en inglés.

My first working experience in the IT field. Although it didn't involve any development tasks within my responsibilities, my time at TCS was an amazing experience since I gained a lot of practice in the English language through daily communication with colleagues and superiors based in the USA and India. In addition to that, the team worked with the Scrum methodology, which helped me become familiar with it and all its advantages.________________________________Mi primera experiencia laboral en el rubro de las tecnologías de la información. Si bien no llegué a tomar tareas de desarrollo dentro de mis responsabilidades dado que comencé meramente con tareas de apoyo al equipo de developers, en mi tiempo en TCS obtuve mucha experiencia sobre todo en la práctica del idioma inglés, en el que me comunicaba día a día con mis colegas y superiores radicados en Estados Unidos e India. Además, el equipo aplicaba la metodología Scrum, lo que me ayudó a familiarizarme con ella y todas sus herramientas.