Simone Mauro Email & Phone Number

Milan, Lombardy, Italy

Promoted to IT Manager, responsible for overseeing all IT activities across multiple countries, including:- SAAS owner: In charge of SSO integrations and budgeting, negotiating contracts to monitor prices and reduce annual costs.- Okta and Google admin: Responsible for creating and implementing user accounts, groups, rules, and policies, as well as SSO apps.- Atlassian admin: Managing all projects, groups, global permissions, and general settings for Jira and Confluence.- Handling a diverse range of IT requests (L3/L4) from our global team via ticketing systems, including hardware (primarily Windows, macOS, iPhone, and Android) and software (MDM, local software installation issues).- Providing executive staff with end-user (Individual contributors/managers and C-Levels) support and advice regarding standard office applications and best practices as they evolve to meet company needs.- Acting as a Point of Contact (POC) with stakeholders, serving as IT Project Manager when cross-functional activities are required.

Milano, Lombardia, Italia

As the first IT Support Specialist at Scalapay HQ in Milan, I was responsible for overseeing all IT activities across multiple countries, including:- Handling a diverse range of IT requests (L1/L2) from our global team via ticketing systems, including hardware (primarily Windows, macOS, iPhone, and Android) and software (MDM, local software installation issues).- Principally working on our main key tools as Okta and Google admin consoles, as well as Atlassian, helping out the INFRA team also with the SSO apps implementation.- Managing the onboarding and off-boarding processes in close collaboration with the People/HR teams.- Providing executive staff with end-user support and advice regarding standard office applications and best practices as they evolve to meet company needs.Throughout my role, I maintained a calm and professional attitude, while always adhering to Scalapay's core values:#playasateam#createmagic#beimpactful#staycurious

Novara, Piemonte, Italia

Responsible for the installation, maintenance, and assistance of Amazon's IT equipment, including but not limited to:- Windows laptops- Mobile phones (Android, iOS, Polycom, etc.)- Printers (HP, Zebra)- Scanners (Zebra, Honeywell)In addition, I was in charge of imaging and backing up workstations and laptops, and performing cabling tasks when necessary. The position also involves addressing I and II-level tickets by ensuring the health of workstations, adhering to Amazon's policies and standards, following company guidelines, meeting KPIs, and achieving SLAs.

Milano, Italia

This role involves providing support and solving any issues for riders in Italy. It plays a crucial role in maintaining their satisfaction. I was also supporting the payments team with the role of data entry and general administration. To ensure the happiness of the entire fleet of Italian riders.

Varese, Italia

The role involves supervising and coordinating secretarial tasks, which may include managing schedules, arranging appointments, planning business trips, and organizing meetings, in addition to providing assistance to the accounting, purchasing, and logistics departments.

Milano, Lombardy, Italy

Key-holder for short-term rentals with the responsibility of greeting guests upon check-in and check-out and offering concierge services throughout their stay.

Birmingham, United Kingdom

Conference & Banqueting Shift Leader responsible for managing event halls, conferences, meetings, and weddings. Assigned to coordinate activities and oversee events, ensuring that all services, standards, and department policies are under control when the manager is not on duty. Management of video conferencing setup, laptops, and telecommunications equipment.Gestione setup videoconferenze, laptop e apparecchiature di telecomunicazione

Birmingham, United Kingdom

Room setup technician for events, conferences, meetings, and weddings. Provides support in A/V setup for meeting rooms and small hardware and software configurations on the IT side.

Malpensa Aeroporto, Lombardy, Italy

Room setup technician for events, conferences, meetings, and weddings. Provides support in A/V setup for meeting rooms and small hardware and software configurations on the IT side.

Milano, Lombardy, Italy

Room setup technician for events, conferences, meetings, and weddings. Provides support in A/V setup for meeting rooms and small hardware and software configurations on the IT side.

English Language And Literature, General

Event Management

English Language And Literature, General

Diploma Istituto Tecnico E Professionale, Machine Tool Technology/Machinist