Maurício S. Costa

Maurício S. Costa Email and Phone Number

Hospitality & Guest Experience
Maurício S. Costa's Location
São Paulo, Brazil, Brazil
Maurício S. Costa's Contact Details

Maurício S. Costa personal email

About Maurício S. Costa

PTPublicitário apaixonado pelo universo do customer experience, desenvolvo, por meio da minha profissão, características que sempre valorizei em minha personalidade: a habilidade comunicativa, a versatilidade e a criatividade.Minha jornada na comunicação começou há sete anos, percorrendo áreas como marketing B2B, relações públicas, branding e copywriting. Agora, como especialista em CX, mergulho na criação de experiências excepcionais, aplicando meu conhecimento diversificado para construir pontes memoráveis entre marcas e clientes.ENPassionate about the customer experience universe, I develop through my profession traits that I have always valued in my personality: communicative skills, versatility, and creativity. My journey in communication began seven years ago, traversing areas such as B2B marketing, public relations, branding, and copywriting. Now, as a CX specialist, I immerse myself in creating exceptional experiences, applying my diversified knowledge to build memorable bridges between brands and customers.

Maurício S. Costa's Current Company Details

Hospitality & Guest Experience
Maurício S. Costa Work Experience Details
  • Nacional Inn
    Reservations & Revenue Analyst
    Nacional Inn Apr 2024 - Nov 2024
  • Mercedes-Benz Cars & Vans Brasil
    Customer Experience Analyst - Latam
    Mercedes-Benz Cars & Vans Brasil Mar 2023 - Apr 2024
    Customer journey mapping, indicators and metrics tracking, case follow-up, social media monitoring, and customer service support.
  • Editora Eiros
    Jr Marketing Analyst
    Editora Eiros Dec 2021 - Mar 2023
    -Advertising campaign development, including slogans, ad copy, video scripts, interviews, podcasts, and other audiovisual materials;-Metrics and content performance monitoring through indicators such as conversion rate, clicks, shares, and engagement, with adjustments to the strategy as necessary;-Writing text for blogs, websites, social media, advertising, print media, reports, articles, emails, among other formats, with adaptation of the writing style as needed;-Organization of in-person and online events, budget management, analysis of logistical aspects, planning and execution of marketing strategies for promotion, and development of printed or digital materials such as banners, flyers, panels, and catalogs.The services provided are focused on the Afrofuturist Cultural Showcase - an itinerant exhibition featuring artistic works from various countries in Africa - the website www.africaatual.com.br, and the books 'Geocultural Atlas of Africa' and 'Africa: A Journey Through the Ancient Continent' by Odair Marques da Silva, PhD.
  • Editora Eiros
    Marketing Intern
    Editora Eiros Dec 2020 - Dec 2021
  • Total Soluções Ambientais
    Marketing Assistant
    Total Soluções Ambientais Dec 2020 - Mar 2023
    -Brand objectives, business mission, vision, and company values definition;-Direct and indirect competitors analysis to identify industry trends;-Target audience interests, preferences, and behaviors study;-Visual identity manual creation, documenting all brand guidelines and visual specifications, including the correct use of the logo, color palette, typography, and other elements, specifying applications across different platforms such as print, digital, and social media;-Paid traffic and advertisements management across various platforms, monitoring and optimizing campaign performance in real-time, adjusting bids, budgets, and targeting strategies as necessary;-Metrics and KPI data interpretation to evaluate return on investment (ROI) and make recommendations for improvements, as well as preparation of detailed performance reports.
  • Terral Shopping Centers
    Administrative Intern
    Terral Shopping Centers Jul 2017 - Jul 2019
    -Recording incoming and outgoing products from inventory, whether through purchases, internal production, or customer returns.-Budgeting and projecting anticipated expenses, including operational costs, salaries, departmental expenses, taxes, account interest, and other expenses related to the company's operations.-Promoting an organizational culture aimed at maintaining a didactic approach that values employee engagement, innovation, and well-being.Internship carried out concurrently with the technical course in administration.

Maurício S. Costa Education Details

Frequently Asked Questions about Maurício S. Costa

What is Maurício S. Costa's role at the current company?

Maurício S. Costa's current role is Hospitality & Guest Experience.

What is Maurício S. Costa's email address?

Maurício S. Costa's email address is ma****@****ook.com

What schools did Maurício S. Costa attend?

Maurício S. Costa attended Puc Minas, Universidade Paulista, University Of Cambridge, Senac São Paulo, Junior Achievement (Ja Worldwide), Etec - Escola Técnica Estadual De São Paulo.

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