Vanessa C. Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Conducts assessments of children's development and progress.• Collaborates with parents and families to support children's learning and development.• Maintains accurate records and documentation of children's progress.•Working as a part-time reliever, assisting and supporting the teachers in day-todayrunning of the classroom.• Guide children in preparing morning tea, and afternoon tea, as well as clean-up.• Support children in their chosen work using materials on the shelves.• Look-after children in outdoor play and gardening.•Do story-telling and read-aloud, participate in music and gathering time.• Clean-up and sanitization of the room, materials, and furniture.• Assists children in toilet training, and nappy changes.• Run Zoom classes for children during lockdown periods• Attend staff planning meetings, personal development trainings online andinformal face-kerero for feedback.

Auckland, New Zealand

• Co-owned a small business marketing and selling children's clothing• Created the online store using an e-commerce platform (Shopify) • Took charge of product photography, & social media marketing strategies to widen the brand's reach

Singapore, Singapore

• Worked on a client’s (Global mining company) IT Workplace transformation project as one of the key resource for GPO assessment & deployment, Desktop OS patching & upgrades, & roll out of new OS image for the corporate desktop. • Assigned on a client’s (Global mining company) project to assess impact for a planned upgrade of company-wide web browser. Acted as a project coordinator, gathering business requirements, analyzing risks and impacts from multiple user applications, & managing stakeholder expectations. • Worked as a sole technical resource on a project for a client’s (Global mining company) plan to roll-out existing OS image to tablet computers. Made a proof-of-concept image using Microsoft Deployment Toolkit & System Center Configuration Manager, and successfully presented the working tablets to C-level stakeholders. Due to this, the image was transitioned to the Production environment.• Became part of a large-scale infrastructure project to build a virtual private cloud network for a client (Global mining company). Tasked to automate server build, clustering, and server image deployment using Windows PowerShell, Microsoft Hyper-V, Systems Centre Virtual Machine Manager. Was also assigned to write technical blueprint and documentations, and conduct knowledge transfer & training to production users. • Worked on a deployment of ServiceNow to a client (Global mining company). Tasked as a project coordinator, interfacing between the technical team & company’s business application users. Gathered requirements from the users and translate them to the technical team, and vice versa to design a relevant module that will be usable and efficient for the business.

Singapore, Singapore

• Maintained Credit Suisse Active Directory Domains.• Migrated Windows 2003 Domain controllers to Windows 2008.• Performed DNS changes, fault resolution, hardware replacement, and routine maintenance on Active Directory servers. • Deployed GPO’s as per company’s requirement.• Business-as-usual work includes monitoring of Domain controllers for alarms generated by SCOM (System Center Operations Manager) & NetiQ, performing health checks of the DC’s, change management and implementation, incident management and resolution.• Performed Patch management and deployment to Domain Controllers.• Performed server hardening before promoting to Domain Controller.• Prepared reports regarding Active Directory trend for Management analysis.• Participated in Building Power downs, Data centre moves & Disaster Recovery drills.• Interfaced with different teams spread across the globe to resolve issues & perform changes.

Singapore, Singapore

• Responsible for troubleshooting and analysis, fault resolution, configuration management, change management & performance management.• Monitored Database performance and performed required tuning, managed space utilization, performed backup and recovery procedures, verify utility outputs and also perform the installation and of patches and upgrades.• Fault management resolution and Change execution.

Manila, National Capital Region, Philippines

• Provided second level support for Trend Micro clients in planning, configuring, deploying, designing security, implementing, installing, managing, administering security and maintaining Trend Micro Antivirus/ Network security products on their network environment. • Setup and manage virtual servers using VMWare for clients.• Initiated client recovery procedure thru email, phone or conference call with Product Support Specialists. • Created technical and research documents. • Managed incident case escalations, including escalation of problems to appropriate support units or solution providers for immediate action. • Coordinated the delivery of required services or solutions by a team of product support specialists.• Malware and Unpredictable threat Analysis and handling• Participated in Beta testing for new products. • Conducted knowledge transfer & technical training to new engineers as well as clients.

Manila

• Provided technical support ranging from simple to complex issues coming from clients around the world. • Analyze and support Network security and Trend Micro Anti-Virus applications for desktops, laptops, file servers, mail servers, and proxy servers. • Delivered high quality technical solutions to customers.• Created technical solutions posted in the company’s Knowledgebase website.