Maverick Edwards Email & Phone Number

Alpharetta, Georgia, United States

Utilizing Salesforce, and maintaining precision and consistency in pricing and product information.Produce comprehensive reports and dashboards using Salesforce, empowering the sales management team with valuable insights for strategic decision-making and deal closures.Efficiently process purchase orders utilizing ERP system, ensuring accurate transactional records.Create processes and systems that support efficiency on the sales team, including order and status requests, ongoing pipeline management support, and weekly tasks and reports that sustain transparency and growth for the company.Support customers with a range of queries and facilitate seamless communication of order tracking information, enhancing customer satisfaction and retention.Lead ad-hoc projects such as trade show preparation, ensuring equipment readiness and optimal presentation standards.Manage a diverse portfolio of accounts, overseeing approximately 800 resellers.Support 23 sales representatives and a range of cross-functional teams, from marketing to engineering and accounting, fostering synergy between teams to optimize operational efficiency.

San Francisco Bay Area

Business Closure- Customer Service & Client Management - Retained customer policies and kept records of customer interactions with the use of CRM software. Followed customer service policies and procedures. Drove improvements across the entire team, monitored customer feedback, and developed new techniques to ensure customer retention. Maintained individual contributor KPIs that aligned with the best-in-class customer experience. Handled customer questions and requests and ensured concerns are being resolved to the utmost satisfaction.Collaboration & Innovation - Developed and maintained close relationships across product management, engineering, and marketing teams. Ensured excellent verbal and written communication skills. Demonstrated effective team skills in actions, communication, and management practices.Data Tracking & Software Skills - knowledge of data tracking, reporting, analysis, and the use of enterprise-level CRM software, with a deep understanding of managing ticketing systems such as Salesforce, Kustomer, Zendesk, Jira, Intercom and Desk.com

Atlanta, Georgia, United States

Manage all controllable costs to maintain profitability. Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service. Implement cross-training of employees to maintain productivity at all times. Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.Partnered in building infrastructure and sustainability in flagship to scale and open a new location. Develop and implement policies and procedures to efficiently manage flagship and oversee inventory management.

Atlanta Metropolitan Area

Demonstrated advanced knowledge of top-selling products, maintained a high level of stock accuracy, whilst replenishing merchandise. Prepares reports for succeeding shifts to ensure the efficiency of day-to-day tasks.

Norfolk, Virginia, United States

Supported the recruitment, retention, and development of new hires. Set and communicated clear goals, expectations, and responsibilities to the team. Exhibited quick and effective decision-making skills in a fast-paced environment. Executed HO product direction, and made store-specific product decisions to drive sales results.

Hampton Roads, Virginia Metropolitan Area

Excelled in leadership: empowered my team to reach weekly, quarterly and annual goals. Maintained operational compliance. Developed a high-performance sales team, conducted performance reviews to build leaders of the brand