Customer Service Specialist
Current- Respond promptly to customer inquiries with a positive, empathetic, andprofessional attitude. Compile records of customer interactions, transactions,comments, and complaints.- Communicate with customers through various channels, acknowledge andresolve customer complaints, knowing the services inside and out to answerquestions.- Ensure customer satisfaction and provide professional customer service.- Achieve over 100 emails per day requiring investigation (verify… Show more - Respond promptly to customer inquiries with a positive, empathetic, andprofessional attitude. Compile records of customer interactions, transactions,comments, and complaints.- Communicate with customers through various channels, acknowledge andresolve customer complaints, knowing the services inside and out to answerquestions.- Ensure customer satisfaction and provide professional customer service.- Achieve over 100 emails per day requiring investigation (verify ownership ofaccounts, investigate fraud or hijack attempts, change or restore accounts,handle sensitive financial and personal information, handle purchases andrefunds, and so on.) Show less