Maverick John Silva Email & Phone Number

Bangkok, Bangkok City, Thailand

Managed multinational customers such as Thais, French, Russian, German, Canadian, and Chinese and mentored colleagues.Professionally contacted and collaborated with several local small enterprises and law firms and established partnerships to obtain more customers for the firm through business partnerships and endorsements.Spearheaded the Trainee Lawyer Program and the Internship Program of the firm.In charge of resolving customer complaints, and ensuring that it is resolved in a timely and professional manner.Represented the firm at chamber of commerce events, galas by different embassies, and other business and development events.

Bangkok City, Thailand

Engaging communication with customers and ensuring they are up-to-date with the latest updates regarding their cases.Establish and build relationships with the customers of the firm and ensure they retain the services of the firm until their cases are concluded.Created a new Customer Relationship Management (CRM) system within the firm’s litigation department which boosted and increased customer retention rate to more than 40% and resulted in my promotion as the Head of the Client Management.

Bangkok, Bangkok City, Thailand

Build and maintain strong, professional relationships with clients to understand their needs, concerns, and objectives. Regularly engage with clients to assess satisfaction levels and identify areas for improvement.Act as a primary point of contact between the law firm and its clients. Effectively communicate legal updates, case progress, and other relevant information to clients in a clear and timely manner.Develop strategies to enhance client retention and satisfaction. Identify opportunities to upsell legal services and solutions to existing clients based on their business needs.Coordinate the onboarding process for new clients, ensuring all required documentation and information are gathered. Collaborate with legal teams to understand the scope of work and allocate resources accordingly.Address client complaints, concerns, and inquiries promptly and professionally. Work closely with relevant internal teams to resolve issues and prevent recurrence.Collaborate with lawyers, paralegals, and other legal professionals to ensure seamless service delivery and timely responses to client requests.Assist in the preparation of contracts, engagement letters, and proposals for new and existing clients. Ensure accuracy and compliance with firm policies and local regulations.

Bangkok, Bangkok City, Thailand

Provide exceptional customer service by promptly responding to customer inquiries and resolving issues effectively.Acted as the primary point of contact for customers, demonstrating attentiveness and personalized service.Delivered exceptional customer service by anticipating and addressing customer’s needs and providing accurate information.