Manny Avila Email & Phone Number

Irvine, California, United States

Irvine, California, United States

• Followed-up with customers in a timely manner using CRM, set tasks, follow-ups and made sure to stay in communication with customer after the sale to ensure customer success• Managed and organized day by making sure meetings did not overlap, made sure to schedule them early to assist customers all over the country allowing higher conversion rate• Expanded my ability in dealing with Small, Medium, Corporate and Enterprise customers in all businesses allowing $800k in pipeline around security solutions, modern work solutions and cloud solutions by leveraging data compliance regulations • Executed sales strategies based on comprehensive analysis of customers' commercial and technical needs, achieving $110k in revenue per quarter. • Using BANT Method to ensure having effective calls and close more deals• Analyzed data to identify market trends, risks, and opportunities, enhancing sales tactics and strategies • Using a tool to see real time performance and data usage was used to leverage on negotiating renewals based on what they were using more often, what they would benefit from more and what they don’t use as often • Using a tool which identifies when customer subscriptions were ending and called to upsell and cross sell when the time came making a smooth transition for renewing subscriptions when needed and to ensure they are currently on the correct subscription based on customer needs• Collaborated with team members to explore new opportunities for Modern Workplace and applied complex sales methodologies such as SPIN to identify paint points and what is needed to solve those along with SNAP to help with closing deals at an increased speed

• Improved consumer sales efficiency and accuracy by reviewing and editing loan agreements. • Developing innovative financing options to meet unique customer needs by customizing loans, along with protection services for each customer allowing more sales and revenue• Developing innovative financing options to meet unique customer needs ensuring they get approved by bank • Implemented financial strategies resulting in a 20% increase in annual sales, generating an average of $80k in monthly revenue. • Proficiency in upselling and cross-selling financial products, such as extended warranties and insurance.• Created a story based selling strategy to ensure a picture is painted to customer since protection services are not tangible• Recommended loan approvals and denials based on detailed reviews of credit histories and financial statements. • Identifying and mitigating financial risks associated with financing deals.• Successfully closed an average of 100 loans per month, demonstrating strong financial acumen and client management skills. • Used Columbo sales technique to close deals by asking open ended question resulting in customer openly expressing what it is they are looking for increasing closing rate by 20%

Costa Mesa, California, United States

• Responded to customer inquiries with integrity and accuracy, enhancing client satisfaction and loyalty. • Prioritizing tasks effectively to meet sales goals and deadlines.• Experience with CRM systems to track customer interactions and follow-ups.• Responding to customer inquiries and complaints promptly and professionally.• Skills in building relationships with customers through online communication channels, such as email, chat, and social media.• Utilized interpersonal skills and product knowledge to build and strengthen client relationships. • Excellent writing skills to craft clear, persuasive messages and marketing materials.• Strong verbal skills for engaging with customers via phone or video calls.• Conducted needs assessments and followed up with clients, resulting in a 30% increase in monthly sales goals and revenue.

• Achieved superior customer satisfaction by effectively communicating core and supplementary service products. • Establishing rapport with customers to foster trust and encourage repeat business.• Understanding customer needs and preferences by listening attentively and asking insightful questions.• Increased product awareness and executed promotional campaigns, driving upsells and closing sales. • In-depth understanding of the dealership’s vehicle inventory, features, and benefits, including specifications, pricing, and available options.• Collaborated with customers, management, and sales teams to recommend appropriate products and services, enhancing overall sales performance. • Ability to conduct effective vehicle demonstrations, highlighting key features and benefits that meet customer needs.

Supervised, motivated, evaluated, and coached employees and facilitated effective training programs Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction Maintained high standards of customer service during high volume, fast-paced operations