Michael Avila Email & Phone Number

For the county I provide technical support to users by installing, upgrading, troubleshooting, and maintaining end user desktop hardware and software. As a team lead it is my responsibility to provide direction and to be a resource.· Ensure and provide prompt and courteous technical support to end users· Troubleshoot system issues (Diagnose and repair/replace hardware and software issues.)· Deploy new systems (Re-Image, load department specific programs, Configure system settings)· Troubleshoot and solve networking issues. (VPN, Remote Access, Wifi issues)· Ticketing system (Built, maintain, and administer current ticketing system.) · System malware protection (Central management of ESET endpoint Protection with ESET Remote Administrator)· Implement New Technology (Led project to completely replace all mobile units for the Police and Fire Department. This included creating the image for the os, testing and installing a new vpn process)· Analyze current and proposed end user desktop hardware and software systems.· Assists with development of in-house policies and procedures· Serves as team member for research and development initiatives for the implementation of new system, application and network technologies.

For this Company I fix and maintain computer systems for home and business users. Thisrequires not only technical know-how but great customer service skills as well asproficient and uncommon methods of researching.• Managed I.T (Using Labtech and Simple Help)• Hardware Repair (Replace HDDs, Laptop screens, Laptop Fans, iMac HDDs, iMacScreens)• Operating Systems (Repair, replace, and configure, OSx, XP, Vista, 7, 8, 8.1,10)• Virus Removal and Tune-ups (MBAM, ESET, anti-exploit, CryptoWall, Rkill,TDSSKiller, Ccleaner, Revo, PC Decrapifier)• Networking (Troubleshoot Network Issues, Setting up new routers and modems)• Servers (File Server Setup, Active Directory, Domains)• Software (Office 365, 2016, 2013, 2011, 2010, 2008, 2007, 2004, 2003. Purchase, Configure, Deploy, Setup and Troubleshoot. Office 365 and Exchange Migrations)• Miscellaneous (Printer/Scanner issues, Specific Software issues, User error)• Backups (Both cloud based and local. i.e. SaberSync, iBackup, Easy Transfer, PC Mover)

North Hollywood, Ca

For this Company I fix and maintain computer systems for home and business users. This requires not only technical know-how but great customer service skills as well as proficient and uncommon methods of researching.• Managed I.T (Using Kaseya and Panorama9)• Hardware Repair (Replace HDDs, Laptop screens, Laptop Fans, iMac HDDs, iMac Screens)• Operating Systems (Repair, replace, and configure, OSx, XP, Vista, 7, 8, 8.1)• Virus Rmoval and Tune-ups (MBam, Kaspersky, Panda, anti-exploit, CrytoWall, Rkill, TDSSKiller, Ccleaner, Revo, PC Decrapifier)• Networking (Troubleshoot Network Issues, Setting up new routers and modems)• Security (Alertboot, BitLocker, FileVault)• Servers (File Server Setup, Active Directory, Domains)• Software (Office 365, 2011, 2010, 2008, 2007, 2004, 2003. Purchase, Configure, Deploy, Setup and Troubleshoot. Office 365 and Exchange Migrations)• Complete System Builds (Case, PSU, HDD, Motherboard, Processor, Ram, Video Card, Network Card, Optical Drives, Cooling Systems)• Miscellaneous (Printer/Scanner issues, Specific Software issues, User error)