Supported sourcing team to provide new sourcing strategies based on demand/supply trends and sourcing guidelines in North America Technology Operations. • Developed weekly reports with trends which summarized demand (sold and unsold) and filled roles by Operating Unit, Platform, Region and Level.• Created monthly Sourcing PowerPoint status presentation for leadership which included qualifying opportunities, active projects, risks and top 10 skills (sold and unsold) trending metrics.• Developed and implemented Apprenticeship performance tracking process for 100 apprentices in 3 states (Georgia, Florida and Texas). • Provided rate analysis for specific skill sets by Platform, Region and Level for unsold demand in North America. • Facilitated sourcing staffing calls with multiple client teams and fulfillment channels (internal, recruiting, and contracting) on weekly basis.• Collaborated with client leadership and hiring managers to track overdue sold demand until closure.• Provided ad-Hoc reporting using myscheduling and QlikView tools.• Achieved 100% compliance for all information security assets in Technology Operations yearly.

Supported strategic programs and operations for North America Technology Operations.• Served as Application Systems Sales Campaign Program Lead - Exceeded campaign objective to grow pipeline by 10%. $8B in opportunity revenue originated & $2.4B in closed sales associated with the New IT campaign. • Collaborated with Global Application Services Leadership, CIO & Sales Effectiveness Team to design/implement the tracking management of the Grow Application Services Sales Campaign in Manage My Sales tool. • Facilitated 2 live campaign Q&A sessions & 10+ live training sessions.• Effectively managed Marketing Development $2-4 M budgets for 12 + teams annually.• Staffed over 100 Solution Architects on sales opportunities across Operating Units in North America. • Facilitated daily staffing meetings with Sales Leadership requiring Solution Architects assignment and pipeline review. • Managed Solution Architect Request SharePoint Site.

Supported DSL release managers to ensure project deliverables meet goals of the business and clients. • Coordinated project governance and reporting for delivery releases.• Created weekly release status deck for leadership.• Communicated deployment status to client during release weekends. • Produced Release Work Plan in Prism which included completed milestone deliverables, approved change requests and approved work requests. • Created 22 State DSL Sustaining Maintenance Request Log (SLA Measure for AT&T) which included process flows, guidelines and CCB approval. • Facilitated bi-weekly maintenance request prioritization meeting with client.• Transition Project Manager/Reporting Lead - 800 resource multi-tower off shore transition – Managed 450,000 client billable hours (which equaled 15 million in revenue).• Transition Project Manager – Established PMO at client site which included all administrative duties for 100 employees (on and off shore). • Managed global progress tracking and reporting for Delivery Excellence Program comprised of 23 individual programs/projects which was incorporated into one overall workplan.