-Contributed to the successful pre-opening of the first Raffles brand hotel in North America-Elevated luxury hospitality service-Attended to high-profile guests with extraordinary 5 stars and luxury experiences-Proficient with Opera Cloud property management system, ALICE-Establishing and following through with departmental inventory control-Delivery of proper training materials and on-job-training

-Organizing student staff shifts and scheduling-Providing excellent customer service-Ensuring all food safety procedures are strictly followed according to sanitary regulations.Recruiting and training staff

Directed responsibility efforts by maintaining high service quality and encouraged networking among all guests. Have direct responsibility for the daily operation and report to the bar manager. Created positive working relationships with the team and program team members and committed to all the guests to leave remarkable experiences with us.-Performing administrative tasks such as providing relevant information to private events, bar inventory cost control, and part-time associates' labor budget allocates-In charge of private bar events-Monitoring associate performance to provide quality service or provide timely support to associate -Reviewing guest feedback and sharing with the team regarding any issues or concerns-Cooperate with HR to provide necessary training to the team. Using the official format to make the training materials for related promoted information or special setups to let all the associates be quickly familiar with all the details.

Restaurant/Bar/Coach Manager| Area Coach |NRODirect responsibility for the daily operation and restaurant cost control. As a brand coach needs to travel for training audits seasonally and ensure our team well-delivered the mission and vision for our brand and maintain the food and beverage quality.-Lead and manage the team in the achievement of financial performance and operational targets through team building, a clear goal, and a positive work environment-Certified food protection manager. Daily food and beverage quality control in strict standards and food safety requirements-Cost analysis for labor, bar, and partial operational cost and providing solutions or action plans to the management team.-Recruiting and employment development. According to Manning's plan to prepare and train our new associates. Performance appraisal to promote or cross-training to assist all the team members can learn all they want.-NRO would be pulled out from the original branch to do all the necessary preparation such as establishing the training agenda, organizing seminars or training sequences, station setups, etc. Opened a new branch in 2016.

March 2016 passed the validation of Area Coach( responsible for training system audit ) and NRO ( new restaurant opener) April-June 2016 attended NRO team to open Linxin Restaurant in Taipei.

-New store opener of the first Michael Kors in Taipei 101.-Ensure high levels of customer satisfaction through sales service-Assess customer’s needs and provide assistance and information on product features

New outlet opener/Basic Leader/Tempe Leader-New store opener of the largest ZARA in Taipei.-Manage duty roaster, employee shifts, and time-off requests.-Provide guidance and feedback to employees when needed-Maintaining the visual merchandise design, point of sales presentation, and changing a substitution when it’s necessary