Client servicing:● Provide suggestions to customers for their health concerns.● Build rapport and follow up with customers on a regular basis.● Seek out new sales opportunities through social media and/or contact list.● Set up meetings with potential customers.

Job responsibilities:- One of the key persons to deal with clients on projects and get feedback for improvements- An advisory role in giving feedback and suggestions to develop proprietary tools for internal and external used- Oversee the operation team which includes research cum client servicing and data processing team- Feedback timely to subordinates and provide training whenever it's necessary- Proactively find ways to improve process flow, set SOP to ensure every project runs smoothly and all deadlines are met- Understand client's research objectives and needs in order to provide suggested questionnaire for clients- Review and give comments to client's questionnaire before scripting- Analyse result and present findings to clients

Job responsibilities:• Analyze data and provide insights on consumers.• Conduct training on company proprietary research data to users.• Key person in handling awards submission.• The only person who handles customised project for clients.

1. Company local proprietary research projects such as 3D, Project Kids, Ramadan Survey• The core person in project management; key liaison with research agency, software agencies, and ensured the entire project runs smoothly.2. Company regional and global proprietary research e.g. Mindreader, Live Panel• The key contact point to the regional and global team.3. Customized research projects for clients across GroupM agencies• Managed all the customized projects that were commissioned by our clients, both qualitative and quantitative.• One of the key moderators and interviewers for Chinese projects.• Very organized with details on 3rd party quotes and services, timing and billings.4. Software tools• Tested new software and features, provided comparison with existing tools and provided suggestions to the management on subscription.

Job responsibilities:• Planned campaigns for Giant, Guardian, Cold Storage and AKPK with minimal guidance from immediate superior for about 3 years.• Liaised with respective media owners on rates, packages, ads space/airtime, surcharge waive-off, as well as material requirements and deadline.• Dealt closely with media buyers on ad space/airtime and material deadline.• The key member moderate Chinese focus groups for clients like hypermarket, sanitary protection and pharmaceutical. • A core member in the Chinese Ethnography study to uncover the entertainment preference among the affluent Chinese.

Job responsibilities:• Able to independently handle a few clients after a few months of joining the team.• Managed various accounts such as Giant, Guardian, Cold Storage, Buena Vista, Ferrero Rocher. • Closely liaised with media planners on media space bookings, materials details as well as negotiation on cancellation fee.• Able to independently handle client/account with big volume.

Job responsibilities:• The key person in handling telemarketing, building up dataset, planning for manpower and setting timeline.• Leader of temporary staff.• Sent summary report and important news to Managing Director and the salespersons.• Generated database and sent invitations via post and emails to clients.• Involved in event setup and coordination.