Mavis Yip Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Canada

Hong Kong Sar

• Coordinate business initiatives that enhance the customer experience to increase customers loyalty and also drive down business costs• Manage and grow relationships with global stakeholders for seamless projects collaboration from project initiation to execution• Act as a gatekeeper of operation teams in Advertising Review Board to ensure a frictionless marketing campaign delivery • Provide strong subject matter expertise on products, policies, procedures and servicing… Show more • Coordinate business initiatives that enhance the customer experience to increase customers loyalty and also drive down business costs• Manage and grow relationships with global stakeholders for seamless projects collaboration from project initiation to execution• Act as a gatekeeper of operation teams in Advertising Review Board to ensure a frictionless marketing campaign delivery • Provide strong subject matter expertise on products, policies, procedures and servicing capabilities• Facilitate issue management resolution with stakeholders and recommend future preventive measures Show less

Hong Kong Sar

• Drive down centre performance variations by tailored coaching to individual Customer Care Representatives• Implement creative and fun projects to strengthen employee engagement• Update customer service manual to ensure frontline employees are in touch with most up-to-date products, procedures and policies changes• Support learning materials creation and design in collaboration with cross-market and functional teams• Support cross-market cost reduction project by building data… Show more • Drive down centre performance variations by tailored coaching to individual Customer Care Representatives• Implement creative and fun projects to strengthen employee engagement• Update customer service manual to ensure frontline employees are in touch with most up-to-date products, procedures and policies changes• Support learning materials creation and design in collaboration with cross-market and functional teams• Support cross-market cost reduction project by building data analysis reports Show less

Hong Kong Sar

• Providing world-class and personalized customer service to build customer relationships and to deepen customer loyalty• Active-listening and responding to inbound customer enquiries precisely in a fast-paced environment and resolving issues effectively in a professional manner• Accurately updating customer account information and credits adjustments• Prioritizing and multi-tasking to achieve performance goals including customer satisfaction, call handling time, schedule adherence… Show more • Providing world-class and personalized customer service to build customer relationships and to deepen customer loyalty• Active-listening and responding to inbound customer enquiries precisely in a fast-paced environment and resolving issues effectively in a professional manner• Accurately updating customer account information and credits adjustments• Prioritizing and multi-tasking to achieve performance goals including customer satisfaction, call handling time, schedule adherence and quality standards• Mentor of Customer Care Apprentices, support new hires training and orientation• Demonstrate strong interpersonal communication skills with customers and across departments• Fully complying with the organization's compliance standards and sales ethics to demonstrate integrity Show less

Hong Kong Sar

• Provide high-quality service to Premier Customers' daily incoming interactions with active-listening and accurately performed banking transactions• Professionally and patiently resolved customers queries, disputes and complaints at first contact where possible• Ensured all banking activities complied with organization and regulatory requirements to demonstrate integrity• Supported workforce planning and employee vacation scheduling• Responsible for gathering sales data… Show more • Provide high-quality service to Premier Customers' daily incoming interactions with active-listening and accurately performed banking transactions• Professionally and patiently resolved customers queries, disputes and complaints at first contact where possible• Ensured all banking activities complied with organization and regulatory requirements to demonstrate integrity• Supported workforce planning and employee vacation scheduling• Responsible for gathering sales data collection, composed procedure guidelines that built accurate daily sales reports for department head• Performed and supported quality assurance test for business contingency plan with the management team Show less

Diploma, Full-Stack Web Development

Postgraduate Certificate, Engineering Business Management

Bachelor Of Arts - Ba, International Business Management