Mavis Lai Email & Phone Number

Singapore

Singapore

Singapore

- Lead project implementation process through appropriate resource and schedule planning- Define project implementation plans, including testing procedures and risk mitigation process- Analyze project status and efficiently adapt timeline and scope where necessary- Coordinate between internal and external stakeholders to ensure successful implementation- Drive weekly meetings with clients including C-suite executives- Report project status / risks to management and escalate where necessary- Maintain relationships with various client stakeholders, ensuring that key stakeholders are kept up to date on project status- Analyze client feature requests to determine feasibility - Conduct workshops to understand user needs and identify solutions- Drive implementation process for BAU requests from clients- Draft user guides and conduct trainings for various business units on the client's side- Resolve complex bugs / issues reported by clients- Assist in contract negotiation process for existing clients

Singapore

Equities Technology (2018 – 2020) BUSINESS ANALYSIS- Worked with business users to understand functionalities required as well as user pain points- Analyse business functionalities and requirements, providing estimations based on analysis- Perform analysis on other related systems to have a better understanding of the processes and the data flow between systems- Identify points of improvements for system and making suggestions on how to improve themPROJECT MANAGEMENT- Provide training to business users from different regions (NAM, EMEA, APAC) for new functions- Manage release processes by coordinating with various other stakeholders including support teams and business users- Resolve production issues in a timely manner to ensure business continuity- Provide training to Support and Quality Assurance teams to ensure that they have a deep understanding of the system which will in turn help them to execute their functions better- Review team members work to ensure that work done meets the standards required- Create JIRAs with appropriate descriptions to ensure that work to be done is documented properly and prioritise them accordingly- Document important information on Confluence actively, allowing others in the team to better understand the various work that we are doingTECHNICAL- Develop and enhance a Corporate Actions tool for Equities Middle Office users- Provide training to new joiners (development, BA, QA) in the team to get them up to speed- Assist downstream teams with testing to ensure that their changes will have no impact to users

Singapore

Commodities Technology (2017 – 2018)- Reduce Manual Touch Points for Front and Middle Office through automation of reports- Plan and facilitate workshops to enable technology analysts to better understand user pain points and requirements- Gather and analyse business requirements for implementation of new functions- Communicate effectively with counterparts from different regions to ensure that the product is developed efficiently and in the best way possibleCitiClub – Top Deals Lead (2017 – 2018)- Delegate weekly deals to members to ensure reasonable workload amongst the team- Coordinate deals and roadshows, establishing strong relationships with vendors- Negotiate and acquire new deals and partnerships with new vendors

- Provide project management and system integration services - Implement an automation workflow and optimization engine to streamline pharmacy dispensing workflow with the use of Automation Dispensing Machine

- Inspected mobile and web applications- Worked closely with developers, Project Managers and clients to ensure that the applications are running smoothly with the required functions- Automated testing

Sales & Service Operations

- Worked closely with other departments to ensure that the clients receive their products on time- Facilitated the inspection of goods with clients- Maintained documentation for clients

- Assisted in updating students’ finance information- Organized student data- Assisted the Student Services Department with admin work

Bsc (Is Management), Information Systems Management

Bachelor In International Business (Year 2)

Gce A Level, Science

Activities and Societies: Guitar Club