My role involves overseeing the backend operations of a large restaurant group consisting of more than 20 restaurants located across Melbourne. My primary duties encompass:• Addressing any operational issues or concerns in a timely manner to ensure the smooth running of the business.• Collaborating and building relationships with senior stakeholders to drive business growth.• Managing projects such as setting up new restaurants in shopping centers and stand-alone locations, which involves coordinating with various vendors and suppliers for restaurant fit-outs• Setting up Point of Sales systems and EFTPOS terminals• Coordinating and liaising with government agencies and local councils to maintain licenses and ensure adherence to regulations for the restaurants' operations.• Developing and maintaining operational guidelines for staff members to follow.• Monitoring and managing operational costs, risks, and audit activities.• Collaborating with PR and marketing agencies to develop marketing initiatives that promote new product lines, menus, and brand enhancement purposes.• Monitoring compliance with safety standards and regulations at the restaurants.• Performing routine maintenance and repair work on equipment.• Maintaining a clean, safe, and organised facility.• Evaluating inspection reports and service tickets and preparing repair invoices.• Collaborating with the General Manager on various operational issues and promotional activities.• Evaluating current operational strategies and recommending improvements.• Generating operational reports for management as needed. • Developing detailed project plans to monitor and track progress• Performing risk management to minimise and mitigate project risks, and creating and maintaining project delivery documentation.

• Met with clients to discuss their website design and requirements• Created and tested apps for the website• Coded for the site using HTML or other programming languages• Engaged with members of their team to ascertain the kind of information the site should contain• Worked with designers, such as graphic designers, to determine the site’s layout• Integrated audio, video, and graphics into the site• Quality-test and troubleshoot the website and/or its applications in various browsers• Recommended improvements to existing software programs as necessary• Created technical documentation for reference • Reported to senior stakeholders regularly to discuss usability and updates

• Provided administrative support to the Director and team.• Performed clerical duties such as filing, answering phone calls, responding to emails, and preparing paperwork.• Arranged meetings and appointments for senior members of the company.• Translated reports, proposals, and marketing materials from English to Chinese.• Maintained relationships with clients and overseas customers.• Monitored deadlines and provided notices to appropriate parties as necessary.• Ensured that each transaction complied with legal requirements and completed any necessary tax withholdings.• Scheduled necessary appointments with all parties, including open houses and final walkthroughs.• Created all marketing materials, such as brochures, flyers, online marketing, and social media posts, to continuously build the company's brand.• Compiled and distributed weekly/monthly reports and communicated key results to the rest of the team to ensure that the company's goals are being met.• Delivered concierge-level customer service to sellers, buyers, and lenders to improve customer satisfaction ratings.

• Developed new software programs by using PyCharm - Built user interfaces for websites - Used HTML, JavaScript, CSS, JQuery, Django, MongoDB - Established the website’s architecture - Developed responsive design website• Regularly communicate with management and technical support colleagues• Tested and deployed programs and system • Fixed and improved existing software• Recommended improvements to existing software programs as necessary• Created technical documentation for reference

• Managed and executed the social media strategy; focused on WeChat, Facebook• Used data and insights to develop and deliver integrated marketing campaigns; across digital, print and store• Generated and analysed social media statistics reports • Communicated effectively with other departments and various staff members to ensure the marketing materials were well presented and acknowledged • Created social media campaigns and calls-to-action that drove target buyers• Created monthly reports for clients• Developed design solutions in both digital and traditional by using InDesign, Illustrator and Photoshop• Followed up and maintained professional relationships between company and clients

• Meeting with clients to represent the company• Follow up with existing clients and customers to maintain professional relationships• Attended Sales Meeting• Generated reports• Managed and Promoted client's brand via social media channels• Identified threats and opportunities in user generated content surrounding our brand, reported to appropriate parties.• Scheduled and organized multiple departments which generate content on a daily basis- Participate in social media- Tracking the daily activities for our clients- Create and update reports

• Managed and executed the social media strategy for clients based on business objectives• Defined social media KPIs for clients• Created budgets for social media activities for clients• Integrated all channels of marketing (social media, SEO, content marketing, email, print and digital marketing)• Identified threats and opportunities in user-generated content surrounding client brands and reported to appropriate parties• Created a regular publishing schedule and promoted content through social advertising• Developed benchmark metrics to measure the results of social media programs• Analysed and evaluated social media campaigns and strategies• Communicated effectively with colleagues located in other countries (China, Singapore and the US) to collaborate on the global marketing campaign• Created social media campaigns and calls-to-action that drove target buyers for clients• Provided constructive feedback and presented to clients• Maintained relationship with clients

• Maintained policy and procedure documents and distributed to field and Home Office personnel• Booked travel including hotel and air fare for Director of Operations• Provided secretarial support to Director of Operations• Responsible for visa applications• Assisted with assigning Yogi housing• Act as a coordinator between Country Manager, Yoga and the Home office personnel• Assisted Monthly Yogis Class Break Down Summary (CBD) for Yogis extra class, commissions, incentive bonus and travel allowance calculations• Prepared Class schedule for instructors among clubs• Attended instructor’s meeting• Control and manage instructor’s leave record. Maintain an update record to HR/ Admin Department