Jennifer Ma Email & Phone Number

Essendon Airport

- Articulated high level of written and verbal communication skills to assist with customer’s enquiries for service satisfaction- Strong proficiency with computer applications e.g. Oracle, Infoview, Point of Sales System, Zendesk- Ability to complete daily tasks effectively with limited supervision

Assisted with customer enquiries through phone and email communication in relation to Clubs, Tournaments and Australian Open

Provided therapy support with clients of various disabilities under supervision of client's treating therapist in relation to their NDIS goals e.g. personal care, social integration, community access and education

- Attend client appointments with technical volunteer for less complex custom equipment projects acting as intermediary to facilitate appropriate and inclusive discussion on the solution- Attend final client visit with technical volunteer for handover of custom equipment as directed by supervising Occupational Therapist- Provide clients with instructions and education in use of the custom equipment on delivery- Working under the direction of Occupational Therapists to provide assistance on delivery of allied health services in custom equipment solutions

Sale Hospital

Austin Hospital, Heidelberg

St Albans, Australia