Mark Wallen Email & Phone Number

Dedicated and results-oriented professional with a solid background in customer service and information technology. With years of experience in both fields, I have honed my skills to deliver exceptional service and technical solutions to clients and organizations. Currently, I thrive in my role as a Field Technician at Vinson, where I manage network and technology devices in local schools, ensuring seamless operations and optimal performance.My journey in the IT world has been guided by a commitment to continuous learning and growth. I hold certifications including CompTIA A+ and Network+, demonstrating my expertise in foundational IT principles. Additionally, I am equipped with an ITIL v4 Foundations certification, which underscores my proficiency in IT service management practices.Driven by a passion for cybersecurity, I am currently pursuing my studies at WGU with the aim of transitioning into a cybersecurity professional role. As part of this journey, I am actively working towards obtaining the CompTIA Security+ Certification, further enhancing my skills and knowledge in safeguarding digital assets and networks.I am deeply committed to leveraging my expertise and passion for technology to contribute meaningfully to the cybersecurity landscape, protecting organizations from evolving threats and ensuring a secure digital environment for all. Connect with me to explore opportunities for collaboration and innovation in the realm of cybersecurity and information technology.

Listed skills include Residential Homes, Listing Homes, Buyer Representation, and Seller Representation.

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  Field Technician

  Vinson

  Jan 2024 - Present - Sw Ohio

  Dedicated and results-oriented professional with a solid background in customer service and information technology. With years of experience in both fields, I have honed my skills to deliver exceptional service and technical solutions to clients and organizations. Currently, I thrive in my role as a Field Technician at Vinson, where I manage network and technology devices in local schools, ensuring seamless operations and optimal performance.Assist school staff members with technology… Show more Dedicated and results-oriented professional with a solid background in customer service and information technology. With years of experience in both fields, I have honed my skills to deliver exceptional service and technical solutions to clients and organizations. Currently, I thrive in my role as a Field Technician at Vinson, where I manage network and technology devices in local schools, ensuring seamless operations and optimal performance.Assist school staff members with technology requests that come through a ticketing systemProvide excellent customer service to clientsProvide technical support on software, web browsers and other applicationsSet up new devices and install them in classrooms, offices, and labsAbility to organize and efficiently manage multiple priorities with a keen sense of urgencyAbility to balance workload and ticket assignmentsTroubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.Install, configure, and upgrade computer hardware, peripherals, and softwareEscalate and assist with technical issues and/or requests when necessaryAnswer questions and teach staff members tips and tricks to accomplish their tasksTravel to and from client sites as needed, as assigned by Team Lead/ManagerMaintain a professional appearance and hygiene as per Vinson Employee HandbookRespond to, follow up on, update, and close assigned tickets in a timely mannerAbility to explain complex IT issues to non-IT personnel in an easy-to-understand wayUpdate and close project tasks as they are completedWork with the network team on any updates to the network or infrastructure as neededEnsure privacy on confidential information including records and filesUpdate client documentation when changes are discoveredMaintain an up-to-date client inventoryParticipate in team meetings and company updates Show less