Matthew Winship Email & Phone Number

Jacksonville, FL, US

I am currently assisting with training responsibilities in many aspects and departments with myMatrixx. This includes onboarding new hires including educating them on the workers compensation industry as a whole. I also teach multiple internal systems and how our company fits into workers compensation case management. I also support other departments with.

St. Mary's, GA

Took over escalated calls/issues to ensure best possible resolution. Provided guidance and clarification for advocates with questions and providing feedback when needed.Assisted in training new advocates.Educated patients on polices and procedures.Interpreted documentation and advised patients/clients/providers on medication authorizations/denials.Worked.

St. Marys, GA

Assisted with daily duties of running a call center site with 300+ advocates as well as 20 Team LeadsTook notes for assorted meetings and conference callsTook part in set up/breakdown for client and corporate visitorsMaintained numerous displays throughout the site displaying top performers, site statistics, etc. Administered a number of site wide contests.

Jacksonville, FL

Assisted with several different responsibilities: Designing art work for Art WalkUpdating blogsAssisting with Art WalkWorking on special visual communication responsibilitiesOther duties as needed

St. Marys, GA

Educated patients on polices and procedures.Interpreted documentation and advised patients/clients/providers on medication authorizations/denials.Worked with clients to ensure proper authorization for medications.

St. Mary's, GA

Educated patients on polices and procedures.Interpreted documentation and advised patients/clients/providers. Located pending orders/providing updates. Advised on insurance plan structure.

Lakeland, Florida Area

Point of contact for adjusters/nurse case managersWorked with adjusters/NCMs to resolve pharmacy issuesRe-priced bills according to contact/state fee schedule ratesEducated claimants on how the authorization process worksAdvised pharmacies on how to adjudicate claims correctlyWas the company’s “eyes and ears” and was able to assist in bringing possible.

Lakeland, Florida Area

Point of contact for adjusters/nurse case managersWorked with adjusters/NCMs to resolve pharmacy issuesRe-priced bills according to contact/state fee schedule ratesEducated claimants on how the authorization process worksAdvised pharmacies on how to adjudicate claims correctlyWas the company’s “eyes and ears” and was able to assist in bringing possible.

Jacksonville, Florida Area

Performed data entry of all new injuries for the meds divisionFollowed client specific protocol regarding how each client requested their claimants to be set up.Worked with claimants to advise status of claims Took authorizations from clients (both verbally and electronically)Assisted pharmacies with correctly adjudicating claimsUtilized web based.

Jacksonville, Florida Area

Participated in all aspects of fiberglass product fabricationLight warehouse responsibilities

Jacksonville, Florida Area

• Educating customers on product as well as answering questions on specific models
• Processing orders correctly
• Ensured proper shipping/return of orders
• Reported monthly activity
• Performed light accounting duties

Associate Of Science (A.S.), Digital Communication And Media/Multimedia

Currently nearing the end of FSCJ's Multimedia Technology and Design program. It has been a long journey, filled with a number of.

Associate Of Science (A.S.), Multi-Media Design & Technology

At Polk Community College I started my journey in the multimedia program.

Associate Of Science (A.S.), Sign Language Interpretation And Translation