Application Support Analyst
Current- Assist customers with understanding product functionality.
- Act as a Subject Matter Expert for various platforms used by sales, sales operations, traffic teams, business operations and advanced operations.
- Use iSupport ticketing system to resolve over 4,800 cases/year for over 2,800 users with technical issues related to internal software applications including Salesforce and ShowSeeker Pilot, Innovar’s InnCreative.
- Works with outside vendors including Operative, Frequence and Innovid via Jira and Slack to ensure key components are delivered to internal support teams and external clients.
- Assist learning team in UAT, testing and training preparation for new and existing products
- Diagnosis software issues by reviewing software set up and configuration, system settings, data.