Max Alfaro Email & Phone Number

Alajuela, Cr

Alajuela, Cr

Remote

• Process and Reviewing Bill Invoices: Ensure and identiffy discrepancies of customer invoices.• Maintain and update customer bill records, ensuring all charges and payments are properly recorded.• Handle Billing Inquiries: Respond to costumer queries regarding invoices and balances, providing prompt and accurate information.• Collaborate with other Teams: Work closely with other departments to streamline the billing process and improve efficiancy.• Ensure Compliance: Ensure all billing practices are inline with company policies and relevant regulatory standards.

Remote

Monitoring Customer Satisfaction: Regularly checking in with clients to ensure their needs are being met and addressing any concerns.Handling Complaints and Issues: Resolving customer complaints and preventing them from leaving the service.Identifying At-Risk Customers: Using data analytics to find customers who might be considering leaving and proactively engaging with them.Offering Solutions and Discounts: Providing tailored offers, upgrades, or discounts to retain customers.Improving Customer Engagement: Creating strategies to enhance customer interaction and satisfaction.Collaborating with Other Teams: Working with sales, marketing, and support teams to align retention efforts across the company.Analyzing Feedback: Collecting and analyzing customer feedback to improve services and products.

Remote

I started a small business with a focus on agility, creativity, and calculated risk management.• Business Establishment:Researched and defined the optimal structure for the business.• Legal and Administrative Aspects:Obtained necessary permits.Developed a marketing plan and online presence

Remote

•Central Repository SaaS Solution Project Leadership:Managed a central repository project involving collaboration with a third-party cloud solution vendor for P2P and Legal team.•Commission Department Meeting Leadership:Facilitated department meetings to coordinate various projects and system transitions.•P2P Project Leadership (SAP/Ariba):Oversaw Purchase to Pay (P2P) projects related to system implementations in SAP/Ariba.•Steering Committee Meetings Leadership:Directed steering committee meetings with senior Finance and Governance executives for transformation projects.•Process Realignment and Mapping Project in Argentina:Spearheaded a process realignment and mapping initiative in Argentina, covering Payroll, HR, and collaboration with a third-party vendor.Utilized VISIO and RACI for process documentation.•Vendor Master Data Rationalization Project Leadership:Managed a vendor master data rationalization project involving SAP FI-VMD with direct reports.Demonstrated PM/Data analysis skills with a team of direct and indirect reports from Accounts Payable.•HUB Documentation Cleanup Leadership:Led the cleanup of documentation for Accounts Payable and Royalties processes to align with organizational standards.•Project Management Collaboration Across Departments:Collaborated across departments, including Sourcing and Legal, in project management roles.•Flexibility in Adapting to Changing Circumstances:Emphasized adaptability in managing tasks, processes, or workflows to meet changing needs without compromising quality.•Performance in High-Pressure Environments:Demonstrated exceptional performance under high-pressure situations to ensure optimal delivery.

Costa Rica

•Accounts Payable Acquisition and Integration Leadership:Oversaw accounts payable company acquisition and system integration processes in LATAM.•Internal Audit Regulation Oversight:Managed accounts payable internal audit regulation processes.•Standardization and Automation Initiative:Directed standardization and automation efforts for accounts payable in LATAM.•Creation of Accounts Payable Central Repository:Spearheaded the creation of an accounts payable central repository for process flows and documentation.•Process Ownership for HUB Accounts Payable Documentation:Owned the process for HUB Accounts Payable LATAM documentation.•Company Codes Deregistration Leadership:Led accounts payable company codes deregistration processes in LATAM.•Standardization Processes and SLA Implementation:Led standardization processes and SLA implementation for accounts payable in LATAM.Managed payments when vendors fail to collect checks from the bank, requiring refunds.•Electronic Solution Implementation Oversight:Oversaw accounts payable electronic solution implementation for LATAM, including Brazil.•Telecom Expense and Lifecycle Management:Managed Accounts Payable TELECOM expense and lifecycle.•Creation of PHUB Call Center:Established a call center for PHUB (Purchase Order inquiries).•Business Case Development:Developed Business Cases for various accounts payable projects.•Leadership in Executive Meetings:Led executive meetings for the Finance VP.

Costa Rica

•Payment & Process Ownership:Managed 2 payrolls across LATAM (Chile and Panama). Payments Process owner of 11 Co-codes across LATAM and business relations with Vendors and admins including Costa Rica site. Implemented efficient payment processes, optimizing non-automated systems.•Initiative Leadership:Led successful initiatives to streamline payment procedures.Established stringent controls, ensuring prompt and accurate payments.•Networking and Collaboration:Built a robust, interconnected Accounts Payable network across business units.Collaborated with CITIBANK to develop controls, mitigating payment duplications and enhancing refunds.•Financial Reporting and Management:Generated cash-flow projection reports, enabling effective cash management strategies.•Vendor Management and Data Administration:Played a pivotal role in Vendor Management and Vendor Master Data creation.Ensured meticulous administration and accuracy in data management.

Costa Rica

•Accounts Payable Migration Leadership:Played a significant role in the successful migration of Accounts Payable operations from Argentina to Costa Rica.Ensured a smooth and efficient transition during the first wave of migration.•Payment & Process Ownership Expertise:Demonstrated expertise as Payment & Process Owner across 11 Co-codes and 2 payrolls in a non-automated LATAM environment.•Bank Reconciliation and Closure:Skillfully reconciled and closed over 3000 bank open items spanning 6 years.Showcased exceptional attention to detail and financial acumen during this process.•Vendor Management Assistance in Migration:Played a pivotal role in assisting with the administration of Vendor Management and Vendor Master Data during the AP migration project.•Business Relations Help-Desk Management:Expertly managed aspects of the Business Relations help-desk.Effectively addressed and resolved queries to maintain strong stakeholder relationships.

San Jose, Costa Rica

•Provided expert technical support for Linksys routers manufactured by Cisco, assisting customers with troubleshooting and resolving issues via phone, email, or chat.•Demonstrated deep knowledge of Linksys router functionalities, including setup, configuration, firmware updates, and network troubleshooting.•Diagnosed and resolved a wide range of technical issues related to network connectivity, wireless settings, security configurations, and router performance.•Escalated complex technical issues to higher-level support teams or engineering departments, ensuring timely resolution and customer satisfaction.•Effectively communicated technical solutions to customers in a clear and understandable manner, regardless of their level of technical expertise.•Documented and tracked customer interactions and technical resolutions accurately in the company's CRM system, ensuring thorough follow-up and continuity of support.•Collaborated with cross-functional teams including product development, quality assurance, and customer service to provide feedback on product performance and customer needs.•Stayed updated on the latest networking technologies and industry trends to continuously improve technical skills and provide proactive support to customers.

San Jose, Costa Rica

•Experience in Telemarketing, Booking, and Helpdesk Operations:Proficient in handling AVIS and Budget car rental services with a proven track record.•Exceptional Customer Experience Delivery:Demonstrated ability to provide prompt, knowledgeable assistance for clients, ensuring exceptional customer experiences.•Booking Management and Customer Query Resolution:Expertly managed booking inquiries and processed reservations efficiently.Addressed customer concerns promptly and effectively.•Strong Communication and Problem-Solving Skills:Utilized excellent communication skills to uphold the reputation of renowned car rental brands.Demonstrated adept problem-solving abilities to deliver top-tier service consistently.

San Jose, Costa Rica

•Reliable Performance in Extended Contracts:Successfully completed multiple extended contracts, showcasing adaptability in diverse work environments.•Vendor Master Rationalization Project Involvement:Collaborated on a strategic North America Vendor Master rationalization project, ensuring compliance with regulatory requirements (W9 Form).Contributed effectively to data analysis and management, supporting the project's successful execution.•Valuable Contribution to Internal Audit and Data Enhancement:Played a key role as a data analyst during an Internal Audit assessment for the Credit Division and Accounts Payable E-Solutions.Identified process improvements and enhanced data accuracy within the evaluated areas.•Ownership of Refund Check Process and Treasury Collaboration:Took ownership and accountability for the refund check process, optimizing efficiency and accuracy in collaboration with the Treasury team.Ensured seamless handling of refund transactions, prioritizing a positive customer experience.•Leadership in Project Implementation:Led the implementation of the PO-Flip project for Accounts Payable E-Solutions, contributing to its successful stabilization.Effectively managed project execution, streamlining the purchase order process and enhancing financial operations.

San Carlos, Alajuela

Office Coordination and Customer Service•Efficient Schedule Management:Managed and organized schedules for co-workers, optimizing appointments and team time management effectively.•Proficient Client Interaction:Skillfully handled client inquiries and reservations, delivering exceptional customer service with professionalism and courtesy.•Welcoming Reception Management:Maintained a welcoming reception area, ensuring a positive first impression for visitors and guests.•Administrative Support and Confidentiality:Assisted in administrative tasks including filing, data entry, and maintaining client records.Ensured utmost confidentiality and accuracy in handling sensitive client information.

San Jose, Costa Rica

•IT Remote Support Provision:Provided comprehensive IT remote support to address client technical issues and inquiries. SAP ERP-LOTUS NOTES- Black Berry's-MS Office.•Exceptional Problem-Solving Abilities:Demonstrated excellent problem-solving skills, promptly resolving a wide array of client inquiries and technical challenges.•Upholding Superior Service Standards:Maintained and upheld superior service standards by delivering timely and effective solutions to technical issues.•Efficient Client Query Resolution:Efficiently addressed diverse client inquiries, ensuring satisfaction through timely and accurate problem resolution.•Continuous Commitment to Service Excellence:Remained committed to delivering top-tier IT support and maintaining high service standards consistently.•Adaptability in Handling Technical Challenges:Displayed adaptability in resolving a variety of technical challenges, ensuring smooth client experiences and satisfaction.

Alajuela, Costa Rica

Payment Specialist in Sportsbook Operations•Efficient Handling of High-Pressure Client Requests:Demonstrated expertise in efficiently managing high-pressure client requests pertaining to payment and withdrawal processes within the Sportsbook environment.•Track Record of Effective Payment Management:Established a strong track record in navigating and managing intricate payment and withdrawal procedures specific to the Sportsbook industry.•Precision in Payment Processing:Ensured precision and accuracy while processing payments and withdrawals, meeting stringent industry standards and client expectations.•Client-Centric Approach in Payment Services:Maintained a client-centric focus, addressing payment-related concerns promptly and effectively to enhance customer satisfaction.•Adherence to Industry Regulations:Upheld compliance with industry regulations and guidelines while executing payment and withdrawal processes within the Sportsbook domain.•Critical Decision Making in High-Stress Environments:Showcased adeptness in making critical decisions swiftly, particularly in high-stress situations related to payment services in the Sportsbook sector.

North Branch, New Jersey

•Machine Operator: Stamping, Welding, Forming Machines, Production & Assembly Systems (2000 - 2005)•Proficiency in Machine Operations:Operated and managed Stamping, Welding, Forming Machines, and Production & Assembly Systems efficiently.•Technical Expertise in Machinery Operations:Demonstrated technical prowess in operating a diverse range of machines, including those for stamping, welding, forming, and production & assembly systems.•Precision in Machine Handling:Executed machine operations with precision, ensuring optimal output and minimal downtime.•Adherence to Production Standards:Maintained adherence to production standards and quality protocols during the operation of various machinery.•Commitment to Workplace Safety:Prioritized workplace safety protocols while operating machinery, ensuring a secure working environment for oneself and colleagues.•Problem-Solving in Machine Operations:Displayed adeptness in troubleshooting and resolving minor operational issues with machines, minimizing disruptions in production processes.•Contributions to Production Efficiency:Contributed to enhancing production efficiency by skillfully managing and operating machinery within the specified timeline.•Operational Expertise in Machinery:Demonstrated expertise in operating stamping, welding, and forming machines, ensuring the efficiency of production processes.•Quality Control Accountability:Held accountability for overseeing production quality control, consistently delivering high-quality products in adherence to industry standards.•Proactive Maintenance Management:Proactively managed machine mechanics and executed routine maintenance tasks to optimize operational efficiency, preventing downtimes.•Tools Maintenance and Calibration Proficiency:Proficiently maintained and calibrated tools, ensuring their proper functioning and contributing significantly to a smooth production workflow.Commitment to Continuous Improvement

Cisco Ccna, Information Technology

Diploma Of Education, Business/Corporate Communications Skills

Certificate, Business Budgeting

Alison ID: 29516166

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PMI ID#5771563

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High School Diploma 2024

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Scrum

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Microsoft Project

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