Max Black Email & Phone Number

Salt Lake City, Utah, United States

• Feb 2022 - Present: Account Manager for City Government account, overseeing client relationships and third-party contracting services. Led 10+ projects, managing Slalom consultants, budgets, and contract updates to ensure successful delivery and client satisfaction.

• Feb 2024 - Aug 2024: Developed and implemented change management strategy for Salesforce Health, Experience, and Marketing Clouds implementation. Mapped end-user impacts, organized a change agent network of 30+ employees, executed a communication plan for 350+ users, and managed 41 training documents. End-users reported this as the smoothest go-live experience.• Nov 2023 - Feb 2024: Managed email retention policy implementation for a consumer goods company impacting 8,000 employees. Gathered timeline requirements, implemented a project timeline, and delivered on time with minimal risks. Designed a communication approach resulting in only 10 service desk tickets.• Oct 2023 - Nov 2023: Designed and facilitated a leadership workshop for 30+ leaders in a telecommunications company, focusing on the ladder of inference and drama triangle. Developed a culture survey for engineering leaders to identify key focus areas.• Nov 2022 - Sep 2023: Coached healthcare data and analytics executives on change strategies for organizational transformation affecting 1,200+ employees. Managed a change agent network of 77 leaders across seven business units, expanding to two more. Co-created training, communication, stakeholder engagement, and leadership alignment strategies.• Feb 2022 - Apr 2023: Defined adoption strategy for Salesforce for City Government employees, increasing adoption by 77%. Created a scalable public-facing strategy and unified departmental leaders. Developed 13+ training materials and trained 155+ employees. Communicated project vision to political leaders. Managed Slalom resources, budget, and project.

Salt Lake City, Utah, United States

• Feb 2021 - Nov 2022: Led & designed change management activities for SAP & Salesforce implementation which impacted 900+ employees. Conducted impact analysis for over 750+ system impacts resulting in the design and deployment of training & communication plans. Engaged and coached team /department leaders on change strategies, approaches, practices, and methods for long-term adoption. Structured and executed stakeholder engagement activities including; change ambassador network, town halls, project events, etc. Developed business readiness & adoption metrics to monitor stakeholders’ needs & created action plans based on analysis. Managed team of Slalom and client FTE’s in delivery of change management deliverables.

Salt Lake City, Utah, United States

Utah, United States

Utah, United States

• July 2020 - Feb 2021: Led and designed change management activities for an SAP ERP implementation, which impacted 150 employees. Activities ranged from: conducting stakeholder interviews for analysis, executing customized OCM plans based on findings, creating and managing change champion networks, producing key messages and communication plans sent from the program and executive leadership, and designing a training strategy and plan.• Nov 2019 - Mar 2020: Responsible for developing and supporting change management activities for an M&A project, which impacted over 7,000 employees. Conducted stakeholder analysis and detailed organizational impact assessments across both legacy companies to generate an analysis to provide key communication and training plans.• July 2019 - Nov 2019: Developed and deployed training for an ERP cloud implementation. Managed a virtual team of off-shore training developers in the creation of training content. Developed a training curriculum, and training plan to be delivered to over 6,000 employees in a global metal manufacturing company. Organized the training content for the client's LMS.

Portland, Oregon Area

• February 2019 - July 2019: Responsible for leading the change/project management initiative for a global manufacturing firm, in an O365 data migration project. Developed a communication and training plan for over 1500 impacted-employees across multiple countries.• August 2018 - February 2019: Assisted in the PM/OCM workstream for an ERP transformation from on-premise to the cloud, impacting approximately 4,000 employees at the privately-held parent company as well as a number of their largest subsidiaries. Supported the delivery of end-user readiness, training, and communication strategies.

Salem, Or

Responsible for advising, monitoring, and coaching a cross-cultural team of first-year students with their non-profit client and a new venture project.

Salem, Or

MBA Consultant—member of an international team, consulting with various clients for their project needs.Schreiner's Iris Gardens:Conducted an analysis of the profitability of each of the current large wholesalers compared to an analysis of the profitability of each of the current small wholesalers.HRRAC (Salem Human Rights and Relations Advisory Commission):Developed and administered an online survey in order to: Explore Salem’s perception of the diversity and inclusiveness of our community. Establish a baseline awareness measure prior to HRRAC’s awareness campaign. Identify which aspects of HRRAC’s message should be highlighted in the awareness campaign.Mercy Corps Afghanistan:Assisted client in examining solar energy project implemented in Afghanistan, to then replicate the process in other countries. Created solar energy in a box calculator and general guidelines for other country directors interested in implementing solar energy.

Salem, Oregon

Supported various recruitment and admission activities, assist prospective students with sample classes, campus tours, and visit day events. Entered and organized data from student surveys.

Salem, Or

Responsible for supporting operational units of the state agency ETS (Enterprise Technology Services) by evaluating program operations, administrative systems, planning improvements, and implementing changes in policy, procedures and rules.• Coordinated several change management and communication plans for ongoing projects, reducing staff resistance to change.• Developed an employee engagement project among managers, by facilitating work sessions with managers to create seven recommendations and action plans in order to create culture change while utilizing the Prosci methodology.• Facilitated strategic planning with executive team by researching best practices, developing key metrics, and researching fellow agency strategies in order to increase organizational effectiveness.

Salem, Or

Responsible for developing high-quality student association strategies and plans ensuring their alignment with short-term and long-term objectives. Oversee all operations and student association activities to ensure they produce the desired results and are consistent with the overall strategy and mission.

Rexburg, Idaho

Responsible for managing patients’ owing accounts, preparing organization’s daily deposit, and projects given by Collections Supervisor.• Identified errors in employee payroll deduct for medical bills, instituted new excel worksheet to reduce errors and to create cooperation between billing and accounting departments which reduced redundant payroll deductions.• Improved on methods to increase productivity with documentation management, revenue reconciliation, and employee accountability which decreased errors and process time.

Zhongshan, China

Responsible for training and evaluating English teachers as well as orienting volunteers to new culture.• Coached volunteers who lacked teaching experience in organization’s teaching method through weekly reviews which helped each volunteer increase their teaching skills by 50 percent per organization’s rating system.• Organized a semester long schedule which included volunteer responsibilities, trainings, classes, and activities to help adjust volunteers to being in a foreign country which resulted in every teacher fulfilling their term of service.

Rexburg, Idaho

Researched and collected organizational data, assisted in leadership development training, and projects given by Human Resources Director.• Analyzed organization’s turnover rate to identify functional and dysfunctional turnover, created cost calculator for various positions, and presented data to board of directors to aid in the reduction of turnover.

Rexburg, Idaho

Responsible for contacting customers regarding future and current orders and providing customer service, managing customer's accounts, and completing sales.• Focused on client retention to generate more sales by learning and resolving customers concerns, became part of top ten salesmen in outbound sales.

Rexburg, Idaho

Majored in Sociology emphasizing in Organizational Communication and Industrial Psychology.• BYU-Idaho Scholar—recipient of academic scholarship.• Won first place in a research conference for senior thesis and first student in Sociology program to publish thesis.• Generated online survey for consulting firm which analyzed website effectivity and presented results to manager in order to improve website.

Rexburg, Idaho

Responsible for supervising various shifts, prioritizing assignments, facilitating training, and interviewing applicants. Assisted in Event Planning along with Customer Service and Technical Support in Audio Visual Needs.• Successfully maintained a smooth merger between the Audio-Visual and Event Services departments where no employees were dismissed and no interruption in AV service occurred• Reorganized equipment management system in order to prevent equipment loss—during time as supervisor there was a zero percent loss in equipment.

Master Of Business Administration (Mba), Organizational Analysis

Bachelor Of Science (Bs), Sociology Emphasizing In Organizational Communication And Industrial Psychology

Activities and Societies: Student Ambassador Society, Alpha Kappa Delta Sociology Honor SocietyRelevant Coursework: Organizational.