· Project Management· Ad-hoc Spreadsheet Development Assignments

Responsibilities• quality control of all installs within the data centres• access management into the data centres• incident and problem management • project support• communication with relevant organisations

Responsibilities:• quality control of all installs within the data centres• access management into the data centres• incident and problem management • project support• communication with relevant organisationsKey Achievements:Design and developed a Data Centre Changes management pack which manages all project works across all Telstra Managed Data centres. Design and developed the Co-Authorised List (controls access into all the Co-Lo areas across all Telstra Managed Data Centres.

Design and developed a standardised reporting pack for the Strategic Investment Priorities programmes. The concept involved the design and development of management reports using an Excel spread sheet that imported raw data via an excel extract from CA Clarity Project & Portfolio Management (PPM) tool. The spread sheet then manipulated the data to produce a PowerPoint management reporting pack.

Responsibilities• management of Staff and work allocation• personal and small business tax returns.

Responsible for the Managed Services Division NT Solutions, its operational management (day-to-day operation, including ensuring that the appropriate IT policies and procedures are in place, documented and maintained) including all facets of budgeting and planning activities. Key Achievements:• Developed monitored Service Level Agreements (SLA’s) to ensure the provision of value to clients and promoted client retention showing NT Solutions to be a preferred service provider.• Implementation of new procedures based on ITIL / Microsoft Operations Framework (MOF)• The implementation of a new strategic direction with a focus on continuous improvement of the systems, networks and infrastructure of our clients• Management of the ITC systems and networks, including maintaining integrity of these systems and networks architecture, data, performing backup and security procedures, negotiate and manage licences and manage support agreements for all Managed Services clients.

Responsible for the management of a multidisciplinary and professional team of 30 technology experts (6 direct reports - Unix Support Team, Mainframe Operations Team, Oracle DBA team, Service Desk Team, Wintel Servers & Desktop Support team, Internet Gateway and WAN Support Team) who provided pro-active service to both Canon’s internal (1400) and external dealers (1,200). Overseeing the purchase, use and asset management of all hardware, software and security for servers, network, e-commerce, internet and Oracle ERP systems.Key Achievements:• The development and implementation of companywide strategic plans formulated around the following projects:o Network Enhancemento Internet Gateway Upgradeo Desktop Standard Operating Environment (SOE) Upgradeo Server Consolidationo Computer room and office refurbishmento Security and Remote Access Control• The implementation of “Best Practice” frameworks, including ITIL, Balanced Score Card, ISO 9001:2000 and Sarbanes Oxley.• The re-structure of Information Technology department and the development of job descriptions. This coincided with a major refresh of the technology infrastructure within Canon. All projects were delivered on time and under budget and illustrate my analytical and problem-solving skills as well as my financial management and contract management skills.• The design and implementation of a secure mobile access system that enabled service technicians the ability to remotely (using wireless EVDO technology from Telstra) and securely access technical and job information. This was the first large scale corporate roll-out of this technology and was such a success that it was used by Telstra in their advertising as a corporate success story.• Set up of an IT Service Desk based on ITIL involving the recruitment and training service desk specialists.

Service First provided IT services to thirty-five departments and government agencies such NSW Premiers Department and Department of Treasury and Finance.Key Achievements:• Responsible for the direction of the Information Services Division its programs, resource, budget, staffing (team of 55 with 4 direct reports) and operations to achieve the aims and objectives of CCSU as well as legislative and policy obligations of CCSU and the Government.• Responsible for CCSU operational management (day-to-day operation, including ensuring that the appropriate IT policies and procedures were in place, documented and maintained) including all facets of budgeting and planning activities (cost centre management, budget forecasts, headcount, staff costs etc).• Responsible for improved productivity through the development and implementation of a new Strategic Plan (breaking down individual objectives within the Strategic Plan to all levels within CCSU), new procedures and practices to ensure a high standard of service delivery. I successfully sold the entire change management initiative to external clients and all staff. • Developed monitored Service Level Agreements (SLA’s) to ensure the provision of value to clients and promoted client retention showing CCSU to be a preferred service provider.• Successfully delivered number infrastructure projects on budget and on time exceeding client expectations.