Our team at DEKRA thrives on the technical support and process optimizstion skills that I bring to the table as a Support Desk Engineer. With a foundation from The Bicester School and my completed apprenticeship, my role involves diagnosing and resolving complex technical issues, ensuring network connectivity, and managing user accounts effectively. Our recent achievements include implementing automated solutions that enhance manufacturing workflows, a testament to our commitment to continuous improvement.Driven by a desire to excel in hardware, networking, and infrastructure, I've nurtured a dedication to lifelong learning and collaboration. This enthusiasm extends beyond the professional realm; I am also the go-to tech support for a high-profile Liverpool FC content creator, leveraging my skills to support over 1.5 million followers and 200k+ on YouTube. My personal tech projects, like my Raspberry Pi setup, self-host CRM solution, etc, reflect a relentless pursuit of tech innovation and application.If I don't have experience in a certain niche, you can be sure I have the passion and drive to learn it!